Generally speaking the reviews of IB Paraiso Maya are spot on. You should discount the overly glamorous reviews from folks who live in the hinterlands. You should also discount idiosyncratic reviews of folks whose vacations where ruined by a poor tasting drink, a remote control that did not work, or a shuttle service that was late.
Here is my review and I've been to numerous all-inclusive resorts and am generally tough to please. I cannot determine whether it was worth the approximate 800 upgrade cost to go from the Lindo to the Maya. I think the difference is in the dinner reservations. For being a guest at the Maya, guests get a dinner reservation every night of their stay. At the Lindo, guests receive two dinner reservations per 7 nights.
Check-In/Reception: Worst I've experienced at any all-inclusive. Basically wait in line 30 minutes to get your room. Would be nice if IB had someone hand out brochures describing what activities are available and other hotel policies. We did not figure out that there is a weekly schedule of activities and shows until our third night. Really, really poor service. When need to replace wrist band or exchange for pesos, need to wait again in the long line. Rating: 1 of 5 stars.
Gym: Surprisingly horrible. Claims to be climate controlled to 73 degrees, but it was more like 83 degrees. They had approximately 7 treadmills, one regular bench, one decline bench, some dumbbells, and a few recumbent bikes. This would be fine for a resort with 100 or so rooms, but this place is expansive. Rating: 1 of 5 stars.
Breakfast--Wide assortment or healthy (fruit) and unhealthy foods. Waffles were a bit hard. Crepes were delicious. French toast was mediocre. Need to cook the bacon more. Omlettes were delicious. Rating: 5 of 5 stars
Lunch--Same stuff every day, but sufficient to fill one up. Rating: 3 of 5 stars.
Dinner--Pretty good for an all-inclusive. Mexican disappointing. Come on IB. Let the natives do their stuff! Don't put the fake cheese crap on the nachos. Really? We're in freaking Mexico, not Spain. Steak house, Hibachi, and seafood pretty good and on part with Karisma resorts. Mexican terrible. Rating: 4 of 5 stars.
Beach: No issues with rocks so long as you swim in front of the Maya and consult with the lifeguards. I hate travelling to Cancun just for the view. Been there, done that at the Azul resorts. Again, no issues with rocks plus the place had the beautiful azul, turquoise color. Rating: 5 of 5 stars.
Grounds: Amazing architecture and pools. Kids enjoyed the Wave pool. I actually found the Lindo main area to be more beautiful than the Maya's main area. Really, this place is so well decorated and staged. Rating: 5 of 5 stars.
Towels: Come on. Who wants to steal those crappy blue towels? Otherwise, need more places to exchange towels. Rating: 3 of 5 stars.
Pools: Huge pools. Very spacious. My kids went in the lazy river one time for about 5 minutes but found it to be cold. Otherwise, pools are beautiful. Rating: 5 of 5 stars.
Overall, I would rate the Iberostar Paraiso Maya as 4 of 5 stars. It is definitely worth the trip, but beware of the above noted issues.
Lounge Chairs: Yes. Folks reserve starting at 6 am and then sometimes are gone for hours. Not sure how to resolve this issue except to avoid going during spring break or Christmas.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Hotels.com, Travelocity, Hotwire and Jetsetter so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico