Just returned from 9-day stay at the Maya with Wife and two girls, ages 12 and 8. Last year we stayed at the Lindo and wanted to check out the Maya this time. The difference was only $200, so we decided to check it out.
Overall, we had a great time. I had requested a pool view in building #61 and that's exactly what we got. Room was similar to lindo side, but a little larger and a bit more upscale. We had a pull-out sofa bed as well which one of my daughters slept on. Balcony was nice with a swinging chair/hammock. Housekeeping did a good job keeping the room clean and everything stocked. We never needed to call for anything extra and my kids loved the towel art.
The pools are really fantastic. I love that you can be in the middle of the action or easily find a place away from it if you wanted. We went over and spent an afternoon at the Beach/Delmar pools. They are great as well. Very different vibe on that side. Way more relaxed and laid back. We really liked it. Wave pool is fun, even for me. Bar service is excellent there. Lazy river is very tame, but fun. And the sports pool has polo and basketball.
The beach was very nice. Folks wake up very early to get the prime spots, so if that first palapa is important to you, set your alarm. We never had a problem finding a spot later in the day. Bar service was good there as well and they have the burgers and hot dogs, etc... around lunch time. The Ocean was fun to swim in. Decent sized waves, but not as rough as we have experienced on the strip. Water is not the windex blue of Cancun, but was very nice. There are spots with large rocks in the water. Normally these seem to be the places where nobody was standing. Found out the hard way.
Now for the food. It was really the most disappointing part of the trip. It wasn't horrible (except for the Mexican restaurant), but for the most part, it wasn't very good either. We found it had dropped off a bit from last year. The only other All-Inclusive resorts we have stayed at were Palace Resorts, and the food there is by far better. It's not even close, so we were a bit disappointed. Our room was close to the two main buffets which at night become the Mexican and Mediterranean. The buffets in the morning were disappointing. The omelet station is okay, but after that it was blah. Not once did I find a hashbrown style potato there? The bacon was half cooked as were the sausages. Just not enough variety or quality. Not a deal breaker, but could be much better. The buffets on the lindo side near the lobby were much better in our opinion. Lunch was okay. Again, would like more variety. They need to have tacos somewhere closer than the shopping center. We had made our dinner reservations in advance by the end, we just ended up eating at the large lindo buffets. By far the best food was at "La Geisha" Japanese restaurant. We ate there twice. "El Tapatio", the Mexican was atrociously bad. We actually left there and went to the buffet. Trust me and skip this one altogether. The brazillan "El Rodizio" was just okay. I think my expectations were just higher, being a fan of this type of restaurant. "La Marina" was decent as well. Good variety of seafood. We passed on the others as we found more variety and quality at the lindo buffet, especially for the kids. One major change I liked is that Men no longer need to wear long pants to these restaurants. Nice change! We did go over to the shopping center and the tacos there were okay. The burger place now opens at 7:00 p.m., so don't plan on eating lunch there. Kids and wife liked the crepes and ice cream was there as well.
Service overall was good. Housekeeping was good and the bar service was mostly good. Especially the guys and waitressed in the snake bar. They work very hard and make good drinks. Hats off to them. The service in some of the buffets was spotty, even when not busy. Not a huge deal at the buffets, but sometimes we would have to borrow silver wear from other tables, etc... Nothing major. Everyone was working hard there, believe me.
My wife had a couple services at the Spa and she said it was nice. I can't comment except that it's not cheap.
The Wi-Fi is up and running all over the resort. They are working through some initial bugs, but we were pretty pleased. It is included for Maya guests and Lindo can purchase, although I don't know the price. We were also told at check-in that the snake bar is exclusively for Maya guests, but that wasn't the case at all as there were plenty of folks there from the Lindo side. This may be something they enforce in the future.
As a side note, we did take a taxi to Playa Del Carmen to spend a day at the Iberostar Tucan/Quetzal resort. It was about $28 each way for four people. The resort was nice and it is really set in the jungle. I thought Maya was tropical. This place has a lot of animals all over, including howler monkeys. Really pretty resort. Pool was very nice and the ocean there was amazing. It was a beautiful blue and crystal clear. No waves at all. You could see fish all around you. Really nice time there. They said we could also visit Iberostar in Cancun or Cozumel as well. Maybe on another trip. But this was well worth the $60. Any questions, please send me a message.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico