We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great time!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed March 9, 2013

My husband and I just to back from our first trip to Mexico, 2/28-3/7. We had an awesome time. The hotels' grounds are beautiful and the rooms were spacious and clean. We had an ocean view room on the first floor. ( 1007) We woke up to the sunrise every morning. The staff is friendly and helpful. Some hints, put your towels out on beach chairs early, ask the front desk to get you a golf cart ride to your rooms in the evening or you will wait for ever, and don't miss the specialty lunches on the beach. The aren't served everyday but we had it twice while we were there. Our favorite place to eat was the Mediterranean restaurant . Make sure to go to the shopping plaza and eat at the taco restaurant and the crepe/ice cream stand. It's included. Worth the walk ! The buffet restaurants are not great and neither is room service. If you are a foody or picky you might go hungry. If you like to be entertained do not miss the evening shows, the aren't Vegas quality but worth seeing. I would suggest bringing plenty of singles, I am sure you are not expected to tip but you will want to. Relax and enjoy ! We are already planning our return!

Room Tip: Building 10 is the only ocean view rooms, totally worth the money.
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tiffanys783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

On behalf of all our staff and Management, we want to thank you for choosing Iberostar Paraiso del Mar for your vacations.

We are delighted to have provided you with an outstanding holiday and we are also pleased to hear that you were happy with our staff, services, beautiful well-maintained grounds and night entertainment. We regret not to fulfill your expectations about the food; your comments about our main buffet have been passed on to our Chef in order to look into new options of improving our services and variety of food.

Regarding the meals on the beach, it is good to hear that you enjoyed them; it is important to clarify that we have a daily snack service from 11:30 to 18:00 and in addition to this, some days during the week with our Star Friends team we have Paella , Ceviches or Tacos party at noon.

Once again we would like to express our gratitude for sharing your comments, we are very happy to know that you liked our hotel and we will be very pleased to welcome you on your next visit to Mexico.

Kind regards,

Quality manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,852)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,067 - 2,073 of 4,852 reviews

Reviewed March 7, 2013

We went for two weeks jan28 to feb 11 four friends and we have an amazing time the people that all work there are amazing people friendly entertainment was amazing and then go to the club and party till morning food was good and beach was awesome great time and will go back

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Joeyg1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

Thank you for your kind review and for sharing it on TripAdvisor.

We are thrilled to read that you consider that our facilities, staff and entertainment are amazing. Thank you very much for recommending us.

We do hope you will give us the honor of having you as a guest again in the future.

Best regards

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

The garden separating del Mar and Paraiso Beach is fantastic. The most wonderful foliage, birds, the magnificent pool surrounds the pathways leading from the beach to the reception. Check in, however, this time was not easy. It seemed to me that the various mails we had sent in both English and Spanish were ignored. We finally ended up in the Beach House in a Junior Suite which I really recommend. Our maid was fantastic and refilled the mini bar as well as arranging the room to perfection with animals made from towels too! The little restaurant right behind serves both break fast and lunch (very good) but we walked slowly every morning up to the main restaurant admiring the garden. Breakfast is WONDERFUL! Nice lady making eggs, fruits of all kinds, cereals..I could go on forever. Lunch is either on the beach, the main restaurant or one of the smaller ones-all very good. Even Sushi one day! Dinner, is another matter. The Buffets are very nice with different dishes all the time, but to make reservations in the speciality ones are a hassle. Long ques, almost impossible to get what you want. We ate at The Japanese The Brazilian and the Steakhouse. The Brazilian was by far the best. This is a fantastic hotel and we will be back. The staff is so nice and helpful and you feel taken care of almost by everyone. On the beach you get wonderful drinks served by a lady while you sit in the sun-can it get better??!!

Room Tip: I prefer the ones right on the beach since the other rooms are in the middle of lots of trees and do...
See more room tips
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank sacw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

Thank you for your generous review. We were happy to learn that you had an excellent vacation and that you were pleased with our service. Your comments mean a lot to us as they reflect our continued dedication in meeting your expectations.

We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and no doubt they will be motivated by your kind words.

We are sorry to hear that some of your requests, made via email prior to your arrival, could not be granted. Our front desk manager always does his best to accommodate requests, but they are not always possible since it depends on availability at the time of the check-in.

It is very nice to hear that you enjoyed your holidays and it was a pleasure to have you here with us and it would be a real pleasure to host you again!

Warmest Regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

You cannot go wrong at any Iberostar....they are gorgeous, with helpful, courteous staff everywhere you turn. The food, the accommodations, the grounds...all spectacular! We love staying at Iberostars!!

Room Tip: Our building was closest to the beach, pools, and one of their buffets...loved it! There were trolle...
See more room tips
  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

Thank you very much for taking the time to share your positive experience.

Your kind words about our food, accommodations, grounds and our friendly atmosphere are greatly appreciated.

We thank you for your recommendations and look forward to welcoming you back.

Warm regards

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

We went with 8 people for two birthdays. (we are in our early 50's) 6 of us were there for 10 days, 2 for 12 days.When we arrived the Del Mar was booked and we were sent to the Beach side. 2 of our friends that arrived a day early were on the DelMar side and they gladly moved them to our building so we could all be together, much appreciated. We had 3rooms on ground floor and one on 2nd floor. All rooms were very clean and fully stocked even though they are a little dated. Our rooms were also steps to pool and close to beach. We were a long way to buffets but always managed to find a ride when we wanted however the walk was lovely. The king beds in 2 of the rooms were very hard, we had double beds in the other 2 rooms and they were very comfortable. Staff were amazing, very helpful. Concierge at Beach Lobby was very good always found us great transportation. We opted to take tansportation and do our own tours. Highly recommend Paradise Catamarans in Puerto Adventuras. Best excursion ever !!
This complex is huge but beautiful. The natural setting and wildife are spectacular, Soo much to do. The boys really enjoyed their golf day. We all went to the shopping center several times. Ice cream is sooooo good there. Found prices at shopping center better than shops in hotels. We did go to Playa del Carmen to shop but found the BEST prices in Puerto Mueralos. It is a quaint mexican town not too far from hotel with actual artisans worth the cab ride!
The pools were lovely. Very clean and swim up bar was fun !! Half our group preferred the beach as there were many palapas (shaded huts) and the beach is unbelievable. Sooo clean, amazing sand. You could go in ocean and walk so far in all sand !! Very little rock you can actually see the rock reefs and avoid them.
The al a cartes we had were fantastic. The steakhouse gave my husband a special dessert for his birthday and the meal was very good. The Italian restaurant for my girlfriends bday also gave a lovely special dessert and a marajachi band sang her happy birthday. If you are going to celebrate a special occasion just tell them in advance and they will include something special for you too.
The shows were quite good but the magician Sebastion was a truly amazing show, rivals Vegas !
10 days much better than 7 we all really relaxed and the extra days were very much worth it !!!
All in all it was so far the best time we have had in Mexico. We have been to Puerto Vallarta and LosCabos and they dont compare to the Mexican Riviera !!

Room Tip: Stay away from building 41 in the Del Mar. This is were the peacocks hang out and they were all ove...
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear guest,

Thank you very much for your valuable feedback on Tripadvisor and for choosing Iberostar Paraiso del Mar for your recent stay.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the service, the variety and excellent cuisine, rooms and hotel premises to the fullest.

We do hope you will give us the honor of having you again in the future with another memorable vacation.

Best regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

just got back from one week there. All in all - a good value. Has a great beach and swim area. Food and dining options were a little below average. Karina, at the front desk--- was our saving angel. !!! She was super helpful and went above and beyond ----- To help us with any wants and needs we had. !!!!

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank saltandpepper263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

First of all, we would like to thank you for your comments regarding your stay at our Hotel Iberostar Paraiso del Mar.

Thanks for taking your valuable time to send us your sincere comments which help us in our guest satisfaction and quality of service. We are very happy to know that you liked our hotel and facilities overall. We appreciate your kind mention to one of our best representatives of quality service, Karina. She has been informed about it and your recognition made her so happy; there is no doubt that this motivates her even more to keep providing our customers with memorable experiences and exceptional service.

We will look into your suggestions regarding the food variety, as it is very important for us to know your opinion of those aspects to achieve our main goal which is the complete satisfaction of our clients.

It would be a pleasure to welcome you back again.

Kind regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

I have to say great food! excellent customer service! very clean hotel!
we went my 2 kids 12 and 14 with my husband, from Vancouver. One week all inclusive.we all were very satisfied on every aspect.
hardly recommend it.

Stayed: January 2013, traveled with family
Review collected in partnership with Iberostar
4  Thank sollunamar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

On behalf of Iberostar Paraiso del Mar, we would like to thank you for visiting our resort during your recent vacation. Thank you so much for you positive review and for sharing it with the rest of the online community!

We are glad to hear that you had a memorable vacation and appreciated our grounds, service, and hotel overall.

Thank you once again for your feedback. We are very grateful for your recommendation and hope you come back in the near future!

Best Regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.4 mi away
Senses Riviera Maya by Artisan - All Inclusive - Adults Only
0.3 mi away
Iberostar Paraiso Beach
Iberostar Paraiso Beach
#6 of 11 in Playa Paraiso
5,272 reviews
0.3 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
6,216 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
5,104 reviews
0.5 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
6,033 reviews
13.9 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#49 of 214 in Playa del Carmen
6,751 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Paraiso Del Mar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#6 Family Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
Price Range: $188 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, VISIT US, INC. , Hotels.com, Travelocity, Hotwire, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing