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“The iberostar paraiso del mar”

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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed March 6, 2013

just got back from one week there. All in all - a good value. Has a great beach and swim area. Food and dining options were a little below average. Karina, at the front desk--- was our saving angel. !!! She was super helpful and went above and beyond ----- To help us with any wants and needs we had. !!!!

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Iberostar
1  Thank saltandpepper263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

First of all, we would like to thank you for your comments regarding your stay at our Hotel Iberostar Paraiso del Mar.

Thanks for taking your valuable time to send us your sincere comments which help us in our guest satisfaction and quality of service. We are very happy to know that you liked our hotel and facilities overall. We appreciate your kind mention to one of our best representatives of quality service, Karina. She has been informed about it and your recognition made her so happy; there is no doubt that this motivates her even more to keep providing our customers with memorable experiences and exceptional service.

We will look into your suggestions regarding the food variety, as it is very important for us to know your opinion of those aspects to achieve our main goal which is the complete satisfaction of our clients.

It would be a pleasure to welcome you back again.

Kind regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,030 - 2,036 of 4,783 reviews

Reviewed March 5, 2013

I have to say great food! excellent customer service! very clean hotel!
we went my 2 kids 12 and 14 with my husband, from Vancouver. One week all inclusive.we all were very satisfied on every aspect.
hardly recommend it.

Stayed: January 2013, traveled with family
Review collected in partnership with Iberostar
4  Thank sollunamar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

On behalf of Iberostar Paraiso del Mar, we would like to thank you for visiting our resort during your recent vacation. Thank you so much for you positive review and for sharing it with the rest of the online community!

We are glad to hear that you had a memorable vacation and appreciated our grounds, service, and hotel overall.

Thank you once again for your feedback. We are very grateful for your recommendation and hope you come back in the near future!

Best Regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

We have stayed at many all inclusive resorts in Mexico and this one has been the best by far. The place was super clean and the service was excellent. Our only complaint was the bed was hard but hey you can't have everything!

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Iberostar
1  Thank SamiMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

Thank you very much for taking the time to write your experience at the Iberostar Paraiso del Mar. It gives us satisfaction to hear that you enjoyed our beautiful well maintained hotel and excellent service.

We are sorry you found the beds to be too firm. We have mattress toppers available for our guests which you may request at the front desk.

It will be a pleasure to welcome you back in the near future.

Best regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

We stayed for 8 days and had a excellent time ,. Rooms are Clean. Staff is very Friendly and helpful . Drinks and food we out of this world . Always can a chair at the beach and Pool. the nightly shows we great to see. We only missed two of them . We are coming back next year for 2 weeks .

Room Tip: they are all very nice
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  • Stayed: February 2013, traveled as a couple
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2  Thank 1515km
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

On behalf of the hotel Management we would like to thank you for posting your review about your experience at Iberostar Paraiso del Mar and for choosing our hotel for your vacations.

We are very pleased to read that our beautiful premises, rooms, nightly shows, drinks & food, as well as the service provided by our friendly staff ensured you a memorable holiday and was up to your expectations.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

Just got back from del Mar. This was girls trip and usually there are 6 of us, this year just 4 but had a good time. We have traveled together for over 10 years and have traveled to Mexico, Punta Cana, Jamaica, Aruba and stayed at all levels. This year we booked 5 golden Apple Iberostar in Riviera Maya. mostly due to price.
Ok about the resort. It is super large like others have said. They do have a trolley but don't see it to often but if a golf cart comes along they always offer a ride. Our rooms were in building 18 not much view but still nice. Rooms are good and housekeeping took good care of us. We like having coffee and a frig in the rooms always, filled for us.
Gorgeous beach and lots of it, and lots of huts. Beach bar drinks are good. There was a line at times but was 't like it was 20 minutes to get a drink. Always people watch while waiting. There were a few servers on the beach to bring them to you. Took tips graciously but didn't act like they were waiting for them. Bartenders too.
The specialty restaurants were nice and lots of selections. Buffets were ok, with only 3 reservations for the specialties, buffet got a little boring. Not that we didn't have plenty and gained a few pounds while gone, just could of been more selection.
We like having our computers and email and FaceTime home. We had one device with 3G and that worked great. Wifi is only available in the lobby and does not work anywhere else on the resort and it was $16 for 24 hrs.
We spent the week on the beach and had a great time. Just remember this is a huge place and if you enjoy walking go here... I tried to go for a walk every morning to see the resorts different areas. Soak up the sun and get ready for the day....

  • Stayed: February 2013, traveled with friends
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2  Thank PAGALS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear Guest,

It was a pleasure having you with us at Iberostar Paraiso del Mar during your recent visit to Mexico.

We are thrilled to hear that you have had a fabulous experience during your stay with us and enjoyed our facilities.

As per your comments about the Internet, we are glad to inform you that this year we will have Internet access at all the areas including rooms, beach and pool areas, with an extra cost.

We really appreciate your comments about our grounds, pools, room, bars and beach as well as our excellent a la carte restaurants; they are motivating and help us maintain our high standards of service and customer satisfaction. We have passed your feedback of the buffet on to our Executive Chef to bear in mind for changes in the future.

We genuinely hope that the six of you return to Mexico and to our beautiful resort in the future and as such, we look forward to your next visit.

Best regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

Where do I start!

My husband and I were on our honey moon. After dropping off some people at different resorts IBEROSTAR by far has the most beautiful and welcoming lobby ever! Once we both saw that we were immediately blown away. The colors are great and it's so vivid. It was a nice touch to the rain that we had for two days.

Once we were checking in, they seemed to be short staffed at the desk, and the receptionist was on the phone and we waited for a while. Our room wasn't ready (we did get there a bit early). They put on our bracelet and told us to go relax at the buffet and get some lunch. The buffet was great!!! After we were done there we were notified that our room was ready to go. We were in building 12. Which was pretty much in the middle. It's like a 5 minute walk to the lobby. Which isn't bad seeing that we had just eaten all that good food.

There are shuttles that take you back and forth and they were pretty much on time. They come every 10 minutes.

The bartenders at the bar were great and very patient! LOVED LOVED LOVED!! Great coffee by the bar too.

The shows were great! Entertainment was great! The staff was so polite and friendly!

The first night we were there we had "Mexican" dinner. It was DELICIOUS!! And their buffet was great!

The third night we had Mediterranean. We decided to eat here because of all the reviews, but honestly it was not my favorite. it was pretty plain.

Our last night there we had Japanese. I enjoyed that. I wish we had more of a sushi option but all in all it was good.

There was a little taco place at the shopping mall that's at the resort. WOW!! best tacos!!!!! My husband and I were so happy to find this place since the buffet was getting pretty old. Speaking about the buffet, don't get me wrong IT WAS GREAT! and it had so many options! I loved that it had fresh juice! The tacos were a nice change.

I also enjoyed the fact that there was a shuttle to Playa Del Carmen that gave you different pick up times, just in case you wanted to go there for an all day thing.

Rooms were always clean! We always had clean towels and full mini bar. Beds were comfortable to sleep in.

All in all I would LOVE to go back, and I can't wait to plan our next trip! We had a FABULOUS TIME!!

The bell boys were so polite and were at your service when need be.

  • Stayed: February 2013, traveled as a couple
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5  Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

Thank you for sharing your great experience from your last stay with us at Paraiso del Mar.

It is always a pleasure to receive feedback like yours; on behalf of the entire team, we would like to express our most sincere gratitude for choosing our resort for your honeymoon. We appreciate the fact that you took such care in detailing your vacation experience; for sure it will provide valuable information to other travelers.

We really appreciate your generous review about the food, pools and grounds, rooms’ facilities and amenities, bartenders’ services and internal transportation provided by our polite and friendly bell boys. It was a real honor for us to have contributed to your having a memorable holiday.

We hope to see you soon, perhaps for your anniversary :-), and have the opportunity to offer you and your husband another fabulous vacation.

Sincerely,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

The staff of the Iberostar Paraiso Del Mar and the Iberostar Beach were each outstanding in every aspect. We were really creeped out by those aggressive raccoon rodents there were everywhere on the resort. But I do not know what the resort can do about that. The beds were pretty uncomfortable. There was little or no entertainment in the lobbies before and after dinner which we like. But all in all it was a good trip and the staff works hard to accomodate all of their guests.

  • Stayed: November 2012, traveled as a couple
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1  Thank AzucarCleveland_OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guest,

First of all we would like to thank you for choosing our Hotel for your vacations.

We have shared your comments with our hotel team and we are all very happy that you enjoyed your stay with us. The best reward that we can have is your compliments.

Regarding the Coatis, as a GREEN GLOBE property and according to our Sustainability Environmental Program we do our utmost to preserve the animals’ natural environment. In that respect we are working with a specialized external company in order to keep the population controlled since it is a protected species from the region.

Concerning the bed, we regret your dissatisfaction with it; we would like to inform you that we have softer bed toppers available; in case you may need one please just ask our public relations or reception desk.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range: $177 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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