We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“"Breath Taking"”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed March 5, 2013

Where do I start!

My husband and I were on our honey moon. After dropping off some people at different resorts IBEROSTAR by far has the most beautiful and welcoming lobby ever! Once we both saw that we were immediately blown away. The colors are great and it's so vivid. It was a nice touch to the rain that we had for two days.

Once we were checking in, they seemed to be short staffed at the desk, and the receptionist was on the phone and we waited for a while. Our room wasn't ready (we did get there a bit early). They put on our bracelet and told us to go relax at the buffet and get some lunch. The buffet was great!!! After we were done there we were notified that our room was ready to go. We were in building 12. Which was pretty much in the middle. It's like a 5 minute walk to the lobby. Which isn't bad seeing that we had just eaten all that good food.

There are shuttles that take you back and forth and they were pretty much on time. They come every 10 minutes.

The bartenders at the bar were great and very patient! LOVED LOVED LOVED!! Great coffee by the bar too.

The shows were great! Entertainment was great! The staff was so polite and friendly!

The first night we were there we had "Mexican" dinner. It was DELICIOUS!! And their buffet was great!

The third night we had Mediterranean. We decided to eat here because of all the reviews, but honestly it was not my favorite. it was pretty plain.

Our last night there we had Japanese. I enjoyed that. I wish we had more of a sushi option but all in all it was good.

There was a little taco place at the shopping mall that's at the resort. WOW!! best tacos!!!!! My husband and I were so happy to find this place since the buffet was getting pretty old. Speaking about the buffet, don't get me wrong IT WAS GREAT! and it had so many options! I loved that it had fresh juice! The tacos were a nice change.

I also enjoyed the fact that there was a shuttle to Playa Del Carmen that gave you different pick up times, just in case you wanted to go there for an all day thing.

Rooms were always clean! We always had clean towels and full mini bar. Beds were comfortable to sleep in.

All in all I would LOVE to go back, and I can't wait to plan our next trip! We had a FABULOUS TIME!!

The bell boys were so polite and were at your service when need be.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

Thank you for sharing your great experience from your last stay with us at Paraiso del Mar.

It is always a pleasure to receive feedback like yours; on behalf of the entire team, we would like to express our most sincere gratitude for choosing our resort for your honeymoon. We appreciate the fact that you took such care in detailing your vacation experience; for sure it will provide valuable information to other travelers.

We really appreciate your generous review about the food, pools and grounds, rooms’ facilities and amenities, bartenders’ services and internal transportation provided by our polite and friendly bell boys. It was a real honor for us to have contributed to your having a memorable holiday.

We hope to see you soon, perhaps for your anniversary :-), and have the opportunity to offer you and your husband another fabulous vacation.

Sincerely,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (4,748)
There are newer reviews for IBEROSTAR Paraiso Del Mar
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,017 - 2,023 of 4,748 reviews

Reviewed March 5, 2013

The staff of the Iberostar Paraiso Del Mar and the Iberostar Beach were each outstanding in every aspect. We were really creeped out by those aggressive raccoon rodents there were everywhere on the resort. But I do not know what the resort can do about that. The beds were pretty uncomfortable. There was little or no entertainment in the lobbies before and after dinner which we like. But all in all it was a good trip and the staff works hard to accomodate all of their guests.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AzucarCleveland_OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guest,

First of all we would like to thank you for choosing our Hotel for your vacations.

We have shared your comments with our hotel team and we are all very happy that you enjoyed your stay with us. The best reward that we can have is your compliments.

Regarding the Coatis, as a GREEN GLOBE property and according to our Sustainability Environmental Program we do our utmost to preserve the animals’ natural environment. In that respect we are working with a specialized external company in order to keep the population controlled since it is a protected species from the region.

Concerning the bed, we regret your dissatisfaction with it; we would like to inform you that we have softer bed toppers available; in case you may need one please just ask our public relations or reception desk.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

Since retirement, we Michigan folks make February the month for a tropical vacation. We have been to many resorts in the past several yeats in the Caribean and western Mexico. This resort, by far, was th best yet.

I cannot use the word "clean" enought to describe the resort. The room, the grounds, the restaurants, the bathrooms were immaculate. the hotel personal was outstanding.

Food was as good or better than other resorts.

Would recommend this resort to anyone.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank PIETRZAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

On behalf of the management team and all the staff of the Iberostar Paraiso del Mar we would like to thank you for choosing our resort for your vacation in Mexico and also for taking the time to share your comments about your experience at our hotel.

We are thrilled to hear that we have contributed once more to making your holiday wonderful. Your kind words reinforce our determination to continue improving our service. Thank you for your recognition.

It is a pleasure to read that you enjoyed our hotel premises, our exceptional food quality, and the attentive and friendly service from our staff.

Thank you sincerely for choosing the Iberostar Paraiso del Mar and we hope to have the opportunity to welcome you again in the near future!

Kind regards,

Quality manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

We just returned from a week at the Iberostar Paraiso del Mar and loved every minute. Starting with Daniel at the front desk through the whole week, the staff was awesome, the food was tasty, the grounds so beautiful and the room was perfect. The pools were also great!! Each night after dinner we enjoyed a show that was always first class. We really do not have anything negative to say, I would go back today.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gerald1963_Paducah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

Thank you for your delightful review. We are happy to learn that you enjoyed your recent stay with us to the fullest.

We are very grateful that you shared your review online and mentioned that you really liked our food, grounds, spacious rooms and beautiful pool, night shows and of course the service offered by our wonderful staff, who work very hard to exceed your expectations. Daniel is very happy to have received your recognition.

Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Iberostar Paraiso del Mar in the very near future.

Kind regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

This is a long review with a lot of good information. Check it out if you want to try this resort.

My wife and I went to the Iberostar Paraiso Del Mar on February 23rd to escape from the snow. We had a great direct flight which made our arrangements even better.

We arrived at the resort after a 30 minute transfer that was also great and were checked In immediately and brought to our room via golf cart by the Bellman. Everything was so smooth! He opened our room and we saw that we had two double beds and no King size. Being a very tall couple, we asked to be transported back to Check In to see if another room was available for us. We did book a King size bed through Apple Vacations.

We spoke to Christin and Karinay who told us that "if we read the fine print, we would have known that they (Iberostar Del Mar) could assign us to any room and we would have no recourse". Who reads the fine print on anything?

We have been Iberostar clients for many years and have stayed at Iberostar Resorts in four countries and have never been spoken to like that! We refused the room and were brought to the secret "Public Relations Office" around the corner to try to work things out. I wanted to speak to the General Manager of the resort and they refused to let us talk to him. They did agree to move our room to another with a King size bed so we agreed.

They brought us to a "Special Room" according to the Bellman that "special people" go to when they are not happy with their room. It was very special once the door was opened. Situated as far out as possible in the resort, there was a very long walk to everything.

We started to unpack and found that the air conditing did not work. It had to be 75-80 degrees inside the room where we sweat together putting our things away. I then attempted lock up our valuables but could not lock the safe. It too was broken.

I grabbed a warm beer out of the refrigerator and saw that it was half full like someone was hanging out in the room drinking a cervasa and taking a break! I opened another full beer this time and I sat in the most uncomfortable chair I have ever sat in. I thought that it was some type of "mexican chair" but later noticed that there were NO SEAT CUSHINS on it top or bottom!

We made calls to get the air conditing fixed and the safe because we had to sign a document releasing the resort from any liability should our room be broken into or robbed. A half hour later, our room was filled with maintainance people working on our "special room" that we figured was a spare parts room that smelled!

We were patient while all the repairs were done and we again, for the third time went back to Public Relations to complain. They seemed to know we would come back and were ready with another "prime time room" that would be available the next day. We were also informed that the hotel was at 100% capacity.

We took the deal and went to the swim up bar and proceeded to drink the rest of the day away with a sick feeling in our stomaches like we had made a mistake coming to this resort. The next day were went to public relations again and were moved to a good room in Building #15 that was half way to everything and by the pool.

We checked in and everything was fine and we were happy after more than 24 hours of BS trying to get settled into our vacation.

I guess that this review does sound like we are "complainers" but this resort is the first Iberostar that was NOT perfectly squared away and run by professionals! We love the Iberostar chain and had no complaints in 14 trips there.

O.K. now for the good!

The resort grounds were beautiful and very well maintained. The beach was also very nice but full of hidden rocks in the water so be careful! Plenty of lounge chairs for people to enjoy at any time of the day.

The theme restaurants were absolutely wonderful and beautiful inside. They were all comfortable and air conditioned which made for a very romantic setting for dinner. We like "El Rodizio", the Brazilian Restaurant the best and had dinner there on two nights. We also liked the Sea Bass at the "La Dorada" Mediterranean restaurant the Japanese or "Hashiru" with a large group that turned out to be a lot of fun. The last theme restaurant we ate at was the "El Colonial' or Gourmet Restaurant that served only beef tenderloin and lobster tail but was also very good. Excellent job on the restaurants even though men have to wear long pants which classes up the restaurant a little more!

The buffets at the pools and the main buffet were marginal at best. The popular items like bacon, sausage, breakfast potatoes were always empty but there were many other selections that were "always full" because nobody was eating them. This made long lines for eggs to order and pancakes an every day event.

The sliced meats and cheeses were always "sweaty" and wiltered. Salads always seem to be a main stay for us while on vacation. It seemed like there was always an issue with the salad fixings. No lettuce one day and no tomatoes, carrots and other condiments the next day. No attention to detail at the buffets. Many people just ate breads and pasteries at the buffets. Getting a morning coffee was always a task for the overworked wait staff that was present and trying to clear dirty tables.

There was a great Star Friends group at this resort that kept everyone laughing and busy throughout the day which is always nice. These people worked long hours from the break of day till the nightly show was over at 11:00pm. They smiled and tried to get to know everyone and didn't push if you didn't want to join the activities.

The bars were always full and the wait staff and bar tenders were on target and were there for everything and anything you might have wanted. Take a cigar out and Edwardo cuts it for you and bartender is right there to light it. Everytime you flick and ash, they change the ash tray without even asking!

Roger at the pool bar worked his tail off (ALONE) for the crowds of people who congrigated there every day. He was probably the most tipped employee at the resort because of his easy going way of dealing with the long lines of people drinking in the hot sun. He never got behind!

I did get a chance to play golf at the Playa Parasio Golf Club which is just a minute ride in a golf cart. very challenging with a good price to play. All inclusive beverage cart made it nice in the hot sun. We also went to the shopping mall and purchased gifts to bring home and had lunch at an authentic mexican taco place. Excellent food and all inclusive too!

Many people talked about a return to the Iberostar Del Mar? Probably not for us seeing what I saw and knowing how the other Iberostar resorts are. Service and food was so much better at other resorts we have stayed at. Over all, the resort could be much better if the managers were on top of things.

I would rate this experience at 6 on a scale of 1-10.............but we did meet some great people and we DID have a great time in the mexican sun!

Room Tip: We stayed in the 15 block which is half way to the beach and half way to the lobby and restaurants...
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Papi17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

First of all, we would like to thank you on behalf of our Hotel Iberostar Paraiso del Mar for you recent stay with us. Your preference and loyalty to Iberostar as well as the time you have invested in writing this feedback is greatly appreciated.

Thank you for your favorable comments regarding the grounds, hotel premises, our a la carte restaurants, entertainment activities and the excellent service provided by our bar staff.

We regret to hear that our buffet did not fulfill your expectations. We will pass your comments on to our Chef. Please note that our buffet besides having the variety of cold and hot food has a cooking live spot.

Accept our apologies for the inconveniences upon your arrival and the room issues mentioned in your review, these have been shared with the department involved in order to do the proper follow-up.

We certainly believe that our guests’ comments provide us with useful insights to assist our management and staff in identifying areas of improvement and concern. Our main goal is the complete satisfaction of our guests, and all your comments are welcome since it provides us important information to improve our services and facilities.

Once again we would like to thank you for choosing to stay with us and we are very sorry that were not able to meet your expectations on your last stay. We look forward to having the opportunity to offer you our hospitality again and for you to experience the improvements in our facilities and services that will be accomplished thanks to our guests’ feedbacks.

Best regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

The grounds were beautiful and the staff were very friendly and accomodating. The beach was nice, but long lines at bar. The walks to everything were long. I would rather be able to get to the buffett or beach in less than 10 minutes. I also enjoy being able to see the ocean from pool side. This was not an option. We ate at 5 of the restaurants; highly recommended, because the buffett gets old quick. Rooms were nice. Great resort for families. We did not visit the disco, simply because it opened at 11 and it would have been a 15 minute walk back to our room.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 14, 2013

Dear Guests,

Many thanks for your review. We would like to thank you for visiting our resort during your recent vacation in Mexico.

Your positive comments regarding our beautiful grounds and friendly staff are much appreciated.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction. We will pass on your comments to the departments concerned in each area, especially the head chef and the entertainment manager.

For those guests who prefer not walking, we have golf carts at your disposal that can pick you up where you are located.

Thank you once again. It would be a pleasure to welcome you back to our resort in the near future.

Kind regards,
Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

My husband and I,Brother and sister-in law stayed at the del Mar Feb.13-20. Craving a break from this years snowy and gloomy Michigan weather ,that's just what we recieved in the Riviera Maya!
We booked an Iberostar 5+ gold apple square deal through our Apple travel agent.We were really hoping to get into the Lindo,but the del Mar is what was chosen for us. We have stayed at the Iberostar's del Mar and Lindo before both are great resorts.
The del Mar has a beautiful setting. The grounds are clean and quiet. Very friendly staff. The front desk manager remembered my husbands name 2 days after we had been there,and wondered if everything was going well for us!!
Buffets were good! Resturaunts we chose(Mediterainian,Japanese,Steak House) were delicious and delectible desserts!! Way too much food to try and enjoy everything,but we did our best!!
The beach was beautiful and relaxing. Some vacationers weren't too sure where to swim. They have a roped in area where you should swim. There is a reef that is very rocky and with the rough surf,it is wise to not swim in that area.
My sister-in-law and I booked a 50 minute massage on the beach.A must do!!! Along with that we recieved a day at the spa. That was definately a MUST DO!!! The spa facillity is beautiful,relaxing,and refreshing!!! It is what I think of now that we are back in Michigan!!
We didn't do any excursions this time,maybe our next trip!
We did go to Playa Del Carmen on Sunday for some shopping. Iberostar has a shuttle bus which is way cheaper than a taxi! There was a beautiful little church near the town square,that was packed.,the line was extending out to the street.
The town is safe and quiet on a Sunday!
All in all we love spending a week in beautiful sunny shore of the Carribien Sea and look forward to going back there!!

  • Stayed: February 2013, traveled as a couple
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank suead73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded March 28, 2013

Dear guests,

We were happy to learn that you had an excellent vacation and that you were pleased with our service. Your repeat visits to our resort means a lot to us as it reflects our continued dedication in meeting your expectations.

It is very nice to hear that you enjoyed your holidays and it was a pleasure to have you here with us once again.

We are thrilled to read that you consider that our food, beach, and facilities are exceptional, and that your spa experience was very relaxing and refreshing. Thank you very much for recommending us.

Thank you once again for your review and we look forward to having the honor of welcoming you back very soon!

Kind regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.3 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
6,081 reviews
0.3 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
5,020 reviews
6.4 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
8,951 reviews
Show Prices
Show Prices
Show Prices
9.8 mi away
Dreams Riviera Cancun Resort & Spa
24.5 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,721 reviews
7.9 mi away
Ocean Riviera Paradise
Ocean Riviera Paradise
#72 of 211 in Playa del Carmen
2,347 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Paraiso Del Mar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range: $184 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with VISIT US, INC. , Hotels.com, Orbitz, Expedia, Cancelon, Booking.com, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing