Stayed for 7 nights at this property with my husband during high season when the hotel was completely full. I have mixed feelings about the resort. I've broken my review down to discuss the good, the bad and the ugly as follows:
The grounds are amazing. Everything is very lush,tropical and well maintained. There are flamingos, peacocks, coatis and all sorts of other birds flying around. Very visually appealling with lots of lighted footpaths at night.
The beach is very pretty. The beach has a nice, shallow sandy entry. It isn't too rocky.
The staff are wonderful. Almost all of the staff go out of their way to make your stay relaxing and nice. We encountered many hardworking and friendly staff members. We were almost always greeted with an 'hola' or a 'buenos dias'.
The room was quiet and our bed was comfortable. We stayed in building 16, on the third floor. The room was nicely appointed and our king sized bed had a newish matress. We had a balcony overlooking the foliage/footpath. It was nice to sit out in the morning and listen to the birds.
THE BAD (things that could use some improvement)
The drinks at the bar are OK but generally on weak side. We usually asked by name for top shelf liquor or double shots in our drinks. The bartenders in the lobby are super nice especially if you request a special drink or a shot. They will make whatever you ask for. Drinks at the beach were very weak and the bar had constant long lines.
The food is as you would expect at a large all-inclusive. The buffett items rarely changed and grew monotonous. Breakfast buffet and made to order omlettes were good. Lunch buffet was ok. We tried to avoid the dinner buffet by booking reservations at the speciality restaurants. My favorite was the Japanese restaurant.
The Spa. We booked massage appointments. The massages were not that good but the spa facilites are amazing. The spa has a very large indoor saltwater pool that is awesome. However, you can't use it unless you pay for a spa treatment OR spend $35 for a day pass. The spa pool area should be included in the hotel amenities.
Things I didnt like:
No free wifi at all. Daniel at the front desk claimed the hotel would have free wifi in the lobby in the next few months and soon each room could get wifi for a fee. In this day and age, I find it kind of crazy that a large hotel didn't offer free wifi in the lobby.
The towel game. I hate the towel game but people play it here. I saw a couple of nasty exchanged between two groups of guests over loungers (one group had put towels over a large section of seats to save for their friends and kids, but hours passed without anyone using those seats).
Overall the resort was too big for me. Next time I would prefer to go somewhere smaller or adults only (more jungle and less people).
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more less
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- Also Known As:
- Iberostar Paraiso Del Mar Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Playa Paraiso
- Iberostar Paraiso Del Mar Mexico
- IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico