As a repeat guest, I was not acknowledged. Also not once did I see the General Manager walk around the lobby, pool or restaurant to meet guests. In Punta Cana, the GM was always around checking on things and listening to the guest suggestions. I was also invited to a cocktail reception for repeat guests in PC. It was nice to be acknowledged for your loyalty.
POOL and STAR FRIENDS - federico, wendy... and all others... wonderful fun staff
I’m going to begin my review with the entertainment of the hotel. Yes, the star friends. I’m from New York so things have to be pretty exciting for me to get a wow factor. I was quite impressed at how motivated the star friends are working in the extreme heat from 10:00 a.m. in the morning until way after 11:00 p.m. at night. It all begins with the beach activities. My daughter was there bright an early to play volley ball beginning at 11:00 a.m. My son was delighted to be able to shoot the gun at the air rifle hut. You have to be about 13 to compete in the Archery. There is bocci ball and soccer on the beach. There was archery as well. Off to the pool area. There are quiet spots (plenti of chairs) or the noisy spot (next to the bar) (not so plenti of chairs) but one can find some along the way. The bartenders (there are two) work pretty fast. Bartenders can serve drinks from the staircase if you choose not to dive into the pool. Around the bar was a wee bit debris ridden! Yuck. I handed the bartender a dollar or two a day. I’m not a heavy drinker. A few times he brought me a cerveza from his bar to the side of the pool where I was sitting. I guess I looked lonley I was actually having a good time looking at all the drunken fools!
The pool games were fun. They had ball throwing (baseball/ football); water sports (jump rope on a surf board) pretty hilarious and all orchestrated by the star friend animation team. The main commentator was extremly comical. They had dance lessons by the pool and exercise. For the kids they had two days of hit the piniata! One piniata looked like dora. There was a little girl who loved dora so she was a bit confused to have hit her with a stick! We were all laughing. Lots of candy great for your kids teeth! LOL :0). Pool is beautiful. Iberostar (in comparison to Punta Cana Iberostar) gets a 2 rating out of 5 for cleansiness. I did not see the staff out early in the morning cleaning in and around the pools. I found trash from day before still on the ground. The water was cloudy and did not see any staff all but once go around the pool with a skimmer. In Punta Cana they scrubbed in wee hours of the morning and were constantly skimming throughout the day. I will say getting lost on the Maya/Lindo side their pool looked much cleaner and the area around it so go figure. And NO did not bother using the Lindo /Maya side by way of sneaking over and using facilities I am not entiled to. I was pretty happy at the del mar. It was hopping with action and fun.
The rooms were pretty basic being that the del mar is the cheaper of the two. The beach accomodations and the buildings itself was much nicer. The maids leave the doors open. Yikes mosquito invasion. Please bring bug spray for the room. You will be a happy camper. Or better yet a mosquito net. I slept with a sheet over me like a coccon everynight and they managed to bite my face and fingers. Fingers are the worst! Please bring bug spray for night time. They eat you alive at the dinner buffet and the show theater. The bar was stocked. The coffee I made in the room was better than the restaurant. Word of advice, bring instant Nescafe. You will be a much happier morning person with a familiar brew. The room service you are only allowed to order five things? It makes no sense if you are in a room with more than four guests to only limit five items. I ordered chicken ceasar salad which was very good. Nuggets OK if you are hungry. Pizza again good if you are hungry. The food came in decent time about an hour. I had no issues with the room except the shower gave me trouble. I pressed the button and it wouldn’t stay. I had to press it more than five times for the shower to work. I was on the first floor. Watch for the spiders. Just in case your little one is allergic to bugs. My daughter is allergic to mosquitos they swell up. I did see across the way a couple of drunk guest handing from the second floor patio what an idiot. But no other issues with noise.
Beautiful lobby comfortable seating and there was always a waitress to take a drink order. Bartender very nice…more mosquitos so be prepared but still no complaints. The beach side of the lobby was prettier. The lobby bar was good for morning brew. Cocktails in the evening and a chance to relax when there is a wonderful breeze in the middle of the day.
The ATM is on the beach side. Spits out USD. The front desk changes USD to PESOS. If you are traveling on the buses and collectivos like I did ask for 10 pesos and 20 pesos. If not they will give you big bills. In the lobby area off to the side are pools tables with internet. You have ask for the equipment at the front desk. The second computer is free iternet. All others require a log on. Right next to the pool hall is the children’s Lucy Club. They use that location at night time so parents can go to dinner (they don’t advertise this but they are open till I think 9 or 10 for free). They also use that area when it rains. Its very basic but accomodating for children with a TV and air conditioned. The star café is there too which is air conditioned great place to hang out with friends. They are opened in the evening but during the day they are open but there is no bartender. Get a drink from the lobby bar a few feet from the star café and enjoy!
Ohhhhhkaayyy now…..let’s talk food…. not five star. Not even a four. Three at best but still can’t complain. There were plenti of food choices except carving stations. All but one which is either fish or beef or pork. I was a little dissapointed because in comparison to IB in Punta Cana. PC surpassed in this area.
The only grill action was the burgers and hot dogs. They did have veal one night I was excited taste great but then it was all down hill from there. The pasta was overcooked. A lot of food items were a mystery because there were no signs in english. The salad bar was good. The cheese was okay. The dessert was OK. The tacos were OK. The bread was tasty as well as the veggies which were cooked in butter. Oh I survived the food was subpar.
The Japanese was pretty good. The show was fun. Boy was it hot when the firing action occurred. What out kiddies. The rice was a bit uncooked but still good ..I guess because I was hungry. The service was good.
The italian was not bad. A pasta was a bit pasty but I had veal and that was not bad either. I just so happen to sit next to hillbillies. Really hillbillies! They sat at the table with their hats on! I had talked to the younger son (18) looked older at the bar and he was drunk as a skunk. When I asked him about college he said he owned three cows that made him a pretty penny and there was no need for college. He’d rather take care of his farm and reap the cow benefits. I was impressed at his work ethic but couldn’t believe he had no future plans for college. LOL….
The brasilian was not bad either. Fill up on buffet and wait forever to serve the meat! My kids fell asleep waiting for the food to come around. LOL
The kids club was boring for my kids. So of course they mishaved to get themselves throw out. Ummm excuse me mamn but both of them have to leave! LOL In appropriate language and fighting with each other. Oh my 8 and 9 boy and girl. W hat was I thinking? Mommy to have two hours to herself on a single parent vacation. No way no how…I was cool did not bother me a bit. I’m from NY gotta love emmm…
The night time activities at the 8:00 p.m. show for kids was fun, they were able to particpate in the shows. During the day they also had activities via the mini club which was just ok.
GOLF CARTS AND TRAM
It took me a few days to figure out the map of the hotels. With IBPDM being at the far end then, beach, maya, lindo, grand. The tram rides up and down the del mar..and the beach so I figure this is why it took so long to hop a ride. Patiently waiting on a busy weekend…oh about 20 minutes..i walked. Patiently waiting during the week…oh about 5 minutes..happy camper! It rode from the lobby area of the buildings to the beach. In the evening or in between if I flaged a golf cart and they were not busy I’d hop a ride and give them a buck. I had a bit of difficulty getting back from the shopping center. It seems the tram did not stop there at all needed to go to the main road. And no golf cart was will to stop . Once I stopped at the Lindo and asked the bell boy to call me a cart to take me back to the del mar and he gave me the dirtiest look. I’m from NY and he really pissed me off especially because I tip very well and said please and thank you. It came down to “hey you have a problem? Having a bad day?” kinda of response. I got my ride and then told him to have a nice day. I’m sure he wasn’t used to a “woman” talking to him that way….LOL.. If you have health problems and problems walking I would request rooms closer to the lobby/theatre/restaurant. I did because of my son. I had no problems with noise. I was located on the first floor. It was heaven because I ate at 6:30 pm. I was able to go back to my room for a mini siesta and wake up five minutes before show time! Only downfall was the midnight snack. I couldn’t help but grab some cookies when the restaurant opened after 11:15 p.m. for a mini midnight snack. All left overs…Yuk…except the dessert!
TRANSPORATION OUTSIDE OF HOTEL
You can get the golf cart to drive you to the entrance of the hotel. If you are going to ride the bus to DT Cancun you can either take the local bus or the collectivo. Collectivo about 30 pesos. Bus is cheaper but I think it stops in PDC first then transfer. Also to parent who want to save money to the CROCAN zoo the bus stops right in front of the zoo and the entrance is a few steps from the highway (just like the hotel). To go back you can will have to cross the highway. Just patiently wait until you see no cars in sight and quickly run across holding the kids hands. I had to wait about five minutes to cross but I waited for no cars because I was paranoid. A collectivo will stop but let the driver no Iberostar and look out for your stop (its not far) yell when its time to get off.
I took a cab to wet n wild…Yikes $47 USD. A bus from their home for three $4USD. It took longer but who cares. It was an nice air condition ADO bus. But I could have crossed the road and flagged down a collectivo I would have gotten home sooner instead of having to go to DT cancun which the local 2 bus stops right across the street from the ADO bus station. Bus leave very often.
Also I did the same to PDC. Took a collectivo to PDC and an ADO bus home. Much cheaper. The shopping in PDC is much cheaper than the hotel so stock up on tees and nick knacks. Can’t help but buy nick nacks. Do not pay no more than $10 bucks for a wrestling mask. Walmart sucks in PDC. But the food is worth taken a peak. Fresh baked goods. Walked off 5th avenue and felt safe.
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more less
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- Also Known As:
- Iberostar Paraiso Del Mar Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Playa Paraiso
- Iberostar Paraiso Del Mar Mexico
- IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico