My husband and 2 children (12 & 10) stayed here May 30 through June 6th and we can't say enough good things about this resort especially for the value. First of all the landscaping and grounds are gorgeous and very impeccably maintained with beautiful flowers and foliage and palm trees. I love how they left so much of the natural tropical jungle and created meandering paths and pretty lighting throughout. many people complain about the amount of walking but this was a main reason I chose this resort - so we would get excercise and not feel confined for a week. There was always a place to walk and explore and view wild animals too. We also used the shuttle car service and found it to be quite efficient. Any time you needed a ride just notify someone with a walkie talkie and they would call a ride for you.
The pool was hands down the best I have ever been to - huge and beautiful with so many chairs and grass hut cabanas and gorgeous palm trees - very natural setting. The pool had an active area near the bar but there were so many areas you could go to if you wanted a more quiet atmosphere - endless options. The water was a perfect temperature and Victor at the pool bar was great!
Service/people - the employees were SO friendly and kind, you just can't find that level of service in too many other countries - such a warm culture. The Star Friends were great - they planned activities, dance lessons, games etc a few times throughout the day. They cracked the funniest jokes during the competitions and we looked forward to their signature dances everday - still can't get those two songs out of my head and we miss them! The Service at the restaurants and bars was also very attentive. Whenever we needed anything at the hotel room they would bring it to us with a smile.
Food - I can't believe some of the comments about the food - anyone who complains is crazy! It's simply not true that there are only hot dogs and hamburgers! Those are always available but that is likely as a back-up for kids. Here is my take on the food - tons of variety and you will always find something great. Yes there were a few strange things I would ignore but I think they were trying to cater to various cultures (many Europeans). The main buffet restaurants near the Lobby were the best. Although we did have a couple breakfasts and lunches by the pool restaurant which was perfectly fine and convenient. The buffets always had great variety especially at dinner. They would change it up every night and had some delicious options. I avoided the pastas, pizza and breads and opted for whatever the creative specials were. They had so many amazing vegetable dishes - various grilled peppers, zuchinni, asparagus etc. They always had great salads like hearts of palm, artichokes, fresh green bean salad, lentils etc. - awesome! The mexican night dishes were authentic and super tasty and they greeted us at the door with a fresh Margarita. The Asian night featured some great tempura vegetables and various yummy dishes (sushi not the best but ok). Every dinner at the buffet was great and we would have been perfectly happy eating there every night. There was a variety of fresh fruits at every meal and nice not overly sweet desserts. If you want eggs, stick to made to order omelettes. The best thing they had was this challah like sweet bread every morning - addictive. Never tried the white stuff (pancakes, waffles etc.) We ate at the Japanese restaurant (sushi and tempura not great) but the food the chef prepared tableside was really tasty (chicken, rice, veggies). We did not like the Brazillian Restaurant, strange appetizers, dry meats lacking flavor. Mexico is not really known for its beef.. The Mediterranean was our favorite - delicious appetizer bar and the Red Snapper was so good. Pretty atmosphere too. Loved the 3 person strolling Mariachi band.
Rooms - this was the only area I thought was average and could use some updating. Maybe more modern, lighter colors, bedspreads and curtains. Shower water pressure was low. It was fine and we didn't spend much time there anyways. I will say it was pretty quiet, the beds were comfortable and the room darkening shades were great. We stayed in building 13 - close to the pool. Loved the towel art.
Beach - fabulous, gorgeous white sand (some seaweed would wash up but not much) plenty of chairs, nice breeze. Very nice stretch of beach.
Overall beautiful and awesome experience - thank you to all of the wonderful employees who made it extra special! We appreciate your hard work and efforts to keep the resort clean and pretty and for making us feel so welcome!
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more less
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- Also Known As:
- Iberostar Paraiso Del Mar Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Playa Paraiso
- Iberostar Paraiso Del Mar Mexico
- IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico