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“Olympus Tours- Adriana”

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IBEROSTAR Paraiso Del Mar
Ranked #8 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Olympus Tours- Adriana”
Reviewed March 9, 2012

Adriana from Olympus Tours was located during business hours at our resort (Del Mar). She was our personal concierge. Outstanding, impeccable service from Adriana. She made all our dinner reservations for a group of 6 adults. Made very helpful suggestions as to the type of excursions that would not only be safe, but met out budget and kept all 6 of us happy.
The resort itself was a palace! Would definitely return. The only downfall is that you cannot make dinner reservations every night. Use of the restaurants (as opposed to the buffet dinners) is limited to the number of nites you stay. (i.e. we stayed 5 nites, and were limited to 2 dinner reservations at the restaurants). I wish we could have dined at the other restaurants.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, March 17, 2012
Dear guest,

Thank you very much for taking the time to write a review about your recent stay with us. It is a pleasure to hear that felt really well attended and we will be sure to share it with Adriana. We are also glad to know that overall you had a great time.

We would be really pleased to welcome you back at the Iberostar Paraiso del Mar.

Kindest Regards,

Quality manager - Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Madison, Wisconsin
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 6, 2012

We booked thru Apple Vacations within 2 weeks of leaving. We are not all inclusive fans but this is what the options were for using the airport we wanted to fly out of less than two weeks before we wanted to leave. We have been going to Riviera Maya/Playa Del Carmen for 20 years. We have used Apple many times over 20 years and have only ever had one problem. This time everything went very smooth.
So the resort was very nice. The beach was great for the RIviera Maya. This is what you get for a beach on the Rivieral Maya. Those "rocks" are actually the coral that makes the area famous. If you want a white sand beach with no rocks, you need to go the the Virgin Islands or Antigua (for a lot more money!)
The resort was very clean. Maintenance was excellent for the tropics. Some items are probably due to be replaced like TVs.Our TV and shower did not always work really great. Loved all the animals and birds. Found the coatis (sp?) very entertaining. The service was excellent. I have never been to a hotel were all the staff from restaurants to housekeeping to bar tenders were so nice every day. The buffets were good but we do like good meat and that was the only thing that was of a lesser quality but we certainly did not miss a meal! LOL. My husband loved the ice cream stands at the pool and the beach. The pool was beautiful and very creatively designed. There were quiet areas and activity areas. We went to the Steak, Mediteranean, and Mexican for our specialty restaurants. The Steak and Mediteranean were good. The Mexican not so great but our mistake was we did not have the recommended house specialty at the Mexican. Some nights the entertainment in the theater was good, some nights not to our taste. Several nights they had someone playing music in the lobby bar. This was great and people loved it. I would recommend they do this every evening.
This was basically a lay on the beach and read type of vacation for us. But there were lots of entertainments/activities at the resort that look like a lot of fun if you need activities/entertainment. I would definitely recommend this resort if you like all inclusives.
We went to Playa del Carmen one nite (which is where we usually stay). Fifth Ave as always was entertaining but it has become very expensive to eat and drink and shop there. I miss the days when it was locally grown food served simply. I think they are pricing themselves out of the travel market. However it will continue to be one of my favorite places. Great vacation, wish I was back there!

Room Tip: I would upgrade to the ocean view room
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Playa3903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, March 17, 2012
Dear guest,

Thank you for taking the time to share your valuable feedback regarding your stay at the Iberostar Paraiso del Mar.

Weare especially pleased to see that you enjoyed the hotel’s settings and surroundings. I am glad to hear that you felt comfortable with our team. It is very important that our staff has a good contact with our guests and welcomes them with open arms. I will be sure to pass your kind comments along to the rest of the team

We look forward to your return visit!

Best Regards,

Quality manager, Iberostar Mexico.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 6, 2012

Living in Wisconsin the weather at the Iberostar was awesome this time of year. mid to high 80's every day. We just got back last night after spending 8 days at the paraiso del mar. Loved it. Had an ocean view room and loved the beautiful view of the ocean and the sounds of the waves. Excellent service from the staff,great food and beautiful clean pools. We couldn't believe how friendly and helpful the entire staff was to us. We ate at 4 of the 5 al la carte resturants and they were great. The walk to the lobby was long but we always had a shuttle (train)to pick us up if needed. If you want the name brand booze go to the lobby bar. We would highly recommend this resort.

Room Tip: If you want to be close to the beach choose bldg. 10 or 11 and get a room on the 2nd or 3rd floor...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elaine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, March 17, 2012
Dear Guest,

Thank you for sharing your kind comments about Iberostar Paraiso del Mar. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will share your feedback with the rest of the team and we will do our utmost to improve your next stay with us.

We are really looking forward to welcoming you back!

Warm Regards,

Quality manager - Iberostar Mexico.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dimondale, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2012

Our Room was great. Bed was a little on the hard side, but we slept pretty good. The balconies are so nice. Sitting out their late at night or first thing in the morning--perfect. Any associate with Paraiso Del Mar was very friendly and met our every expectation. We stayed in the 1500 Blook and had a great view of the pool. Centrally located between the beach and most of your eating areas. Entertainment was enthusiastic and fun be it around the pool or at night. As for food. There was something for everyone. If your a chicken chunck and French Fry kind of person, they had it. Roast chicken, pasta, pizza, roast duck, beef, hot dogs, hamburgs, Pork, BBQ, fresh fruit and on and on. You won't go hungry and I think you'll enjoy it as well. If you have a picky eater, remind them that they are probably in a different country and experiment. They just might like it. The speciality resturants were great. We enjoyed the Brazilian the best. The one thing that I didn't care for was that they requested quests to "dress" for the special resturants. We did, but were disappointed when they allowed everyone in dressed any way they wanted. We really miss their coffee. It was very good. Walking--yes there was walking. But they also have a shuttle. Transportation to and from the airport was in an air conditioned bus and very comfortable. Apple vacations made this trip very enjoyable and easy to have a good time. We went to the Tulum Ruins through Apple and we're very glad that we did. We had a wonderful guide. Looking at the old structures is good, but when you have someone relating the history and culture of it, that was the best. Would I go back, you bet!

Room Tip: Ask for room 3rd floor 1549 or 2nd floor 1529 great view of the pool. There are no elevators, so be...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gavin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, March 17, 2012
Dear Guest,

I am very happy to note that you enjoyed your stay at the Iberostar Paraiso del Mar. Please be assured that I have shared your feedback with the rest of the team who were very proud to hear your compliments.

We look forward to welcoming you back again in the near future. Please let us know if we can be of any assistance when you plan your next stay.

Warmest regards,

Quality manager - Iberostar Mexico.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winthrop Harbor, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 4, 2012

My wife and I just returned on March 3rd, from a week at the Iberostar Paraiso del Mar. What a wonderful resort. The room was much bigger than we expected. We had just a "run of house", and it was as big as some of suites we have had in Vegas. The bed was as comfortable as our bed at home, which is a Sleep Number. The wash room is a nice size. Two separate shower heads. Our patio overlooked the "jungle." The grounds are beautifully landscaped and they maintain them every day.
Our room was located almost to the beach, which meant a little walking, to get to the main restaurants and lobby. It wasn't that bad a walk. It actually helped wear off some of the calories incurred from the meals. The buffet, which in the morning, is really a brunch, was as good if not better, than most of the "high end" buffets in Vegas. The assortment of entrees, vegetables, fruits,soups,salads, etc. should please most everyone. We did not see "leftovers" served during our stay. Everything was fresh, and plenty of it. The wait staff, along with all the employees, were very friendly and helpful. I did not notice much of a language barrier, as we are visiting a foreign country.
The "Gourmet" restaurants that we ate in were fantastic. The Brazilian restaurant was the first one we tried. Just like the one we went to in Milwaukee. Very nice salad bar and appetizer bar. Then came the skewers of meat. A non stop procession of various cuts of beef, along with chicken, pork and a couple of types of sausages thrown in. All were tasty, fresh and juicy. Then the desserts!!
We ate in the "Steak House," which also was very good. We both ordered the Rib Eye. It was tender and very tasty. It was not as thick as I prefer, but it was every bit as good a steak I have had at home.
On Friday, we ate in the "Mediterranean" restaurant. This place is awesome. Fresh, split King Crab Legs along with huge Prawns, are just a couple of the appetizers. We both had the Grilled Red Snapper, which was great. The couple next to us ordered the "surf and turf." Nice size lobster tail and a good size filet. Plus, all the house red or white wine, your care to drink, which is the same in all the "Gourmet" restaurants.
The pool is huge. Actually there are two pools, each with a swim up bar. The pools do get crowded with sun worshipers, so we spent most of our days on the beach. There was a good breeze all week long, keeping the beach more comfortable than the pool area. Good bar on the beach, along with the outdoor grille. There were burgers and hot dogs every day, plus each day, they cooked something different on the grille. Pork chops, chicken pork tenderloins, shish kabobs, etc. Along with rice and veggies.
All in all, we really were pleased with everything about the Paraiso del Mar. In fact, the first day, I had trouble with the room safe, and I have had the same problem in Vegas and Ixtapa. I called guest relations right away, and in less than fifteen minutes, there was someone there to open the safe and let me reset it. And I was not the only guest that did this. Met a couple others, and all had the same prompt response.
We would highly recommend this resort.

Room Tip: We were close to the beach and the pool, but it was a walk to get to the lobby and restaurants. Th...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dennisandee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, March 17, 2012
Dear Guest,

Thank you very much for sharing such a good comment about your holiday with us here in Iberostar Paraiso del Mar. Your enthusiasm in describing the high level of our services is a good input to keep motivating our team. I will be sure to pass your compliments along to the team who will be very pleased to hear your feedback.

We look forward to welcoming you back soon!

Kindest regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 1, 2012

Having read some of the reviews we went to the Paraiso Del Mar with some reservations, however we had nothing to worry about. We had a fantastic time brilliant weather, good food and outstanding suroundings with an abundance of wildlife who provided no end of entertainment .
The rooms are clean, spacious, comfortable and well maintained and are some of the best we have stayed in in the Riveria Maya.
The food in the buffet was average and on some occasions you had long wait for them to replace items. The Al la carte restaurants was excellent and making reservations was simple and painless.
The entertainment team were outstanding and were never pushy for you to join in activities. Nightly shows were entertaining, profesional and well produced.
The majority of the staff are a credit to the hotel they were always polite, friendly and helpful.

There are some areas that could be improved this would take the hotel from good to great, firstly there is a lack of waitress service around the pools and the waitresses will try to avoid looking at you so that you do not ask then for a drink. The waitresses on an evening in the lobby bar are not the most friendly and serving you looks to be a chore, they also have a habit of disappearing for an hour around 10.30pm. The pool looks clean but often has a dirty mark at the water line, my sons white shorts turned green on a number of occasions.

However on the whole we had a fantastice time and look to return in the near future

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank amanda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2012

As a family of 3 we all enjoyed the del Mar. I asked for a room in the 1400 block and received room 1348. No ac, so we switched to 1332. This was a bit noisier but had a better view from the balcony we never used. There is a lot of walking, but we're used to that at Iberostars as they are such big properties.

Our favorite restaurants were Mediterranean, Brazilian and Mexican in that order. The Mediterranean had tenderloin and lobster tails that were both very good. If you go to the 9 pm seating and the hotel isn't packed you can request 2 lobster tails! Our favorite meat at the Brazilian was the tenderloin. Be sure to ask for the Mayan coffee at the Mexican. They do a flaming table side number, but it needed whipped cream. There is also a table side tequila tasting service if you request it. Service is less rushed at the later service in all of them.

The bartenders at the Lobby Bar were fun. There is a nice selection of premium alcohol there. Most of the bars have Absolute vodka, but hide it in the fridge and you have to ask for it and let them know you know it's in the fridge or they say they're out. (Especially at the beach bar.) Cappuccinos only at the Lobby bar and small buffets by the beach. Bring a lot of $ ones. We tipped almost every round and for meals. It does help get you recognized and more attentive service (just like in the states).

Rooms are very average, and if you have long hair or more than 1 girl getting ready in your room I suggest you bring your own blow dryer. The hotel's is really weak and takes forever!
Beds are on the hard side. No flat screens, but well stocked fridge.

No breakfast room service is included, which is when I want it. They charge $25 a person and a minimum of 2 orders. The "included service" runs from 11am-11pm. My son ordered it a few times and it was fine.

Fun to watch the pool games. The GO's were good at getting all ages to participate. There was mechanical bull riding at the beach one day and a nice taco/snack bar.

The staff is great, the food/drink is pretty good and the beach is nice. Just what we look for in a winter vacation from WI.!

Room Tip: We chose to be in the middle of the compound and were in the 1300 block for equal access to the beac...
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tangle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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