We arrived at the Mayan Palace in the Riviera Maya on March 26th, 2005 through an RCI exchange. We were offered an upgrade to the Grand Mayan if we attended a 90 minute timeshare sales presentation. The following day we were subjected to a 6 hour high pressure marathon sales event scripted to befuddle ones senses and strip down ones resolve.
1. We were repeatedly told that the offer was only good for the time of the presentation and that once we left the offer could not be extended due to Mexican Law. We find no evidence of such a law.
2. We were not made aware of the 5 day cooling off period provided by Mexican Law. Had we know, we would have cancelled our membership during our stay.
3. We were promised 14 weeks of 2 bedroom accommodations at RCI Gold Crown resorts for only $349 per week. What was glossed over when we signed was that the wording on the document changed. We signed thinking our accomodations were going to be 2 weeks for $349.00 when we got our package, it was from $349.00. I have tried searching your site and not only have I not been able to find any accommodations for quoted $349, I have not been able to find any accommodation for locations that we wish to travel for the time periods for which we can travel.
4. We were promised 14 weeks of last minute (within 30-days) 2 bedroom accommodations at RCI Gold Crown resorts for only $199 per week. What was glossed over when we signed was that the wording on the document changed, instead of for $199 it was changed to from $199. I have tried searching your site and not only have I not been able to find any accommodations for less than double the $199 all of the availability that I can find is for common hotel rooms, these we can get cheaper online.
5. The sales price for the Mayan Palace timeshare started at $45,000 to purchase 2 weeks of a 2 bedroom unit and fell to $8,000 for 1 week of a 1 bedroom unit every other year 6 hours later. After we finally got away from that pressure cooker, we were asked to fill out a survey. We thought we were free. It was then that the Vacation Package was pitched to us. We said we just wanted to go sit at the pool and have margaritas. We were served Margaritas and coerced into buying the vacation package just so we could leave. We even came back the next day to try to discuss the package as we did not want to continue this. We were unable to talk to anyone about it as they were all tied up.
This was suppose to be a fun vacation for our family, not spent being pressured. We have since discovered many recent complaints about the groups sales tactics. The outright fraudulent lie about the cancellation period, other lies, half truths and omissions - their sales practices reflect poorly on the entire chain as being "questionable".
- Also Known As:
- Mayan Riviera
- Mayan Palace Cancun
- Wyndham Playa Del Carmen
- Riu Palace Riviera Maya
- Cancun Grand Mayan
- Grand Maya Mayan Riviera
- Playa Del Carmen Wyndham
- Mayan Palace Playa Del Carmen
- Mayan Palace Riviera Maya Mexico
- Mayan Palace Riviera Maya Playa Paraiso, Mexico