I read the reviews on here before we stayed so I was already prepared for hard beds and long walks to the pool. We were welcomed warmly but be forewarned that you are directed to a timeshare rep as soon as you check-in. They talk really fast and your head is swirling with trip info and free breakfast before you realize it and you could get pulled in. We just told them we weren't interested and they didn't bother us again.
The one issue we had was that since August seems to be off-season, they were doing quite a bit of construction on the property. We had to change rooms on the second day because the workers were in the ceiling over our room hammering and sawing. My 2 and 4 year olds were just beginning their afternoon nap and well you can imagine how that went over. After calling and not getting a response back (not many people speak enough English), we went to the front desk and they moved us from building 3 to 8. The walk to the pool was only a little bit longer but it was the only building not under construction for the week. During our stay, they also closed off two building exits and pathways outside. It was a bit of an eyesore and a bummer if you wanted to take a stroll outside through the jungle setting.
Also, our children LOVED the pool. It has a significant amount of spots that are just 1 ft deep and my 2 year old had so much fun playing in it. My 4 year old loved the 3 ft sections and tested her skills of going under water. They both became more confident "swimmers" during our stay which was really cool to see.
The staff here are extremely friendly and helpful. Our cabana waiter, Daniel Cruz, was such a pleasure and went out of his way to help us out with the girls' needs. I also highly recommend trying their "Chocolate Monkey" frozen drink. It was delicious!
We had professional photos taken by Claudia of Dreamart Photography at the resort. She was fantastic with the kids and took so really breathtaking photos. I thought this was such a cool bonus that a lot of resorts don't offer. Of course the photos are pricey ($250 for 10, $450 for 20, etc.) but you definitely get what you pay for. We have some really amazing photographs that we will cherish forever.
We also took a taxi to Crococun Zoo which I definitely recommend for families with young children. It's only 15 minutes from the resort and they offer a 90 minute guided tour, $4 for food to feed the animals and you get a really personal hands-on experience with snakes, turtles, crocs, deer, monkeys and Aztec dogs. My girls had a great time and it was just the right amount of time that they didn't lose interest and get cranky. PLUS, the entire zoo is shaded so it provides a huge relief from the hot Mexican sun!
We also booked an excursion through Mexican Travel for a catamaran to Tulum with Bleu Magic Mexico - fantastic trip. We even brought the girls and they had a great time. Although it was much too hot by the time we arrived at Tulum to wander around too much since there is very little shade there.
The beach here is beautiful and there is plenty of spots to lay out in the sun or under a shady palm. There are rocks in the water though so wear water shoes.
All in all we had a great family adventure that we will remember and cherish for a lifetime. We would definitely return in the future. My only wish was that it had an all-inclusive option.
- Also Known As:
- Mayan Riviera
- Mayan Palace Cancun
- Wyndham Playa Del Carmen
- Riu Palace Riviera Maya
- Cancun Grand Mayan
- Grand Maya Mayan Riviera
- Playa Del Carmen Wyndham
- Mayan Palace Playa Del Carmen
- Mayan Palace Riviera Maya Mexico
- Mayan Palace Riviera Maya Playa Paraiso, Mexico