Our family spent Christmas week at the Mayan Palace in Riviera Maya. The grounds were pretty, the rooms clean and comfortable, beautiful pool and the resort staff was wonderful! However, I doubt I would ever return or recommend this resort to friends. Even though we had a wonderful vacation with our family,our experience with the timeshare reps has left us with bad memories. The timeshare sales people do not leave you alone from the time you check in until you sign on the dotted line!! They tell you that the presentation is only 2 hours. Plan on spending at least 5 hours! We did buy into their Vida Vacation program. However the next day we did go back to cancel. We could cancel, however they kept bringing in other sales people and managers. We finally bought into what they called the Vacation Privileges Club. Our sales person was Fernando Falcon. We came home thinking we had a decent vacation package for the next several years. However, we never received our enrollment package and when we tried to take advantage of some of the benefits, we found out Fernando had lied to our faces!! Do not fall for their lies like we did!
Another thing to be aware of... This is not an all inclusive resort. However, they do have a no cash policy. You give them your credit card information and charge everything to the room. This was fine for our family, but others were saying how easy it is to overspend on food and drinks.
One more bad experience. In the lobby is a counter where you can book tours, etc. We did book one tour to Xel Ha. The counter guy wrote down in US dollars what our cost would be. However, the charge on our credit card was $100 more and it had nothing to do with the exchange rate!! We could not get that corrected either.
I felt like we were robbed twice-once by the time share folks and a second time by the tour agent.
If you do go, be aware!! Remember, there are resorts that are just as nice or better near by!
- Also Known As:
- Mayan Riviera
- Mayan Palace Cancun
- Wyndham Playa Del Carmen
- Riu Palace Riviera Maya
- Cancun Grand Mayan
- Grand Maya Mayan Riviera
- Playa Del Carmen Wyndham
- Mayan Palace Playa Del Carmen
- Mayan Palace Riviera Maya Mexico
- Mayan Palace Riviera Maya Playa Paraiso, Mexico