My fiance proposed our first night on the beach of this resort! We had a wonderful week long trip to celebrate our new engagement! We stayed May 11-18 2013. If you are like us and want to spend time exploring everything the Riviera Maya has to offer and not just stay cooped up at an all inclusive, then this is the place for you!
Obviously, like I said, this place is not an all inclusive. You pay for every drink, and every meal. That being said, the food here was fabulous. We had a wonderful dinner looking out at the ocean at Havannah Moon (try the shrimp tacos! to DIE for!) and the breakfast buffet was delicious. Freshly squeezed juices, tons of tropical fruit, different stations for breakfast items. Every restaurant has something unique to offer and it's worth it to try them all at least once!
There are tons of gorgeous pools, you'll never feel crowded at all! They have separate ones for kids, a pool bar for those of us who like to drink, and plenty of beach chairs for those of us who like to sunbathe.
The beach is just okay. The sand is beautiful, they have lots of chairs and palapas, but like a lot of people said, the beach is full of rocks and unswimable with bare feet. We did our research and read this before our trip and if I had to make one recommendation for you before your visit to Mayan Palace it's to BUY SOME DECENT WATER SHOES!!!! Not the cheap wal-mart kind, invest in a good pair of water sandals from Gander Mountain or someplace similar. We did this and swam in the ocean every day there with no issues whatsoever. We only saw 2 or 3 people ever get into the ocean during our stay and thought it was kind of sad, everyone wants to cool off in the ocean when they visit Mexico!
As to our rooms, we had a bit of an issue when we first checked in. We wound up getting put in a room with two double beds. For a young couple celebrating their engagement, this was kind of a let down.and when we called to request a different room with a queen sized bed we were told it wasn't possible. Their solution was to squish the two doubles together and ta-dah! We're pretty laid back and just kind of rolled with it and made it work, but it would have been nice to have a queen sized bed. Other than that, we had a garden view room, and it was clean, well kept, and cool. Our maid did a wonderful job keeping the place tidy and stocked with towels.
We had one of the rooms farthest away from the pools and beach. And yes, it was a long walk. But this resort has such gorgeous fauna and landscaping that we didn't mind it at all. It was nice to stretch your legs a bit and you're on vacation! What's the rush!
Can't say enough about the hotel and wait staff! Everyone was so friendly, we never had an issue with anyone! We always were greeted with holas, and felt like everyone there loved their jobs. The staff was fantastic about helping us set up our day trips, and anytime we had any kind of question for the lobby staff we were immediately helped with smiles. This place has customer service down to a science!
About the timeshare- yes, you're going to get asked to come to a presentation, or a meeting, or a breakfast when you check in. YOU DO NOT WANT TO DO THIS! We heard so many people complaining about having wasted half a day on this, and when you're on vacation your time is precious! It is not worth the 100 or whatever it is they offer you. We were hounded for ten minutes upon check in and after saying "no thank you" about 20 times, we finally agreed to go to it so they would leave us alone and let us go to our room. Our solution was to just go into the lobby later in the evening when these two men were not working and cancel our reservation for the presentation. Worked like a charm! We were never asked about it again and enjoyed the rest of our trip in peace.
One of the best things about this place is that they had a 5 dollar shuttle fare to Playa Del Carmen. It's an awesome deal and really nice to not have to pay for a taxi. The resort staff were also very helpful in helping us set up our day trips. We did day trips with a few outside tour companies (adventuras mayas, would HIGHLY reccommend them!) and they called them for us and set up our pick up times, and we also did a tour to Tulum with the hotel's tour. All were awesome!
All in all, Mayan Palace made for an amazing romantic engagement trip for me and my fiance! We had the time of our lives and would definitely come back!
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- Also Known As:
- Mayan Riviera
- Mayan Palace Cancun
- Wyndham Playa Del Carmen
- Riu Palace Riviera Maya
- Cancun Grand Mayan
- Grand Maya Mayan Riviera
- Playa Del Carmen Wyndham
- Mayan Palace Playa Del Carmen
- Mayan Palace Riviera Maya Mexico
- Mayan Palace Riviera Maya Playa Paraiso, Mexico