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“Beach problem at Mayan Palace”

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Mayan Palace Riviera Maya
Ranked #10 of 11 Hotels in Playa Paraiso
Brooklyn, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beach problem at Mayan Palace”
Reviewed October 19, 2013

I have read a few reviewers sayng that you cannot swim at the beach in front of the reosrt and that is not accurate. There is a difference between cannot and wil not.
I have been to this resort twice and it is true that most people did not attempt to swim due to the corral.

But if still you want to swim at the Mayan Palace Beach, just do what I and several other preople have done.
1) Purcahse a pair of watershoes and wear them before you try to swim.
2) Find an entry point into the water which is about knee high more or less, depending on your height.
3) Walk slowly into the water until you are comfortable enough to swim. Once the water reaches my waist I dove in.
Enjoy a great and realxing swim in the clear sea.
The best part is, you have the water almost to yourself.

If you don't like this option then you can walk south (right) for about 8 minutes and you will find a nice sandy beach. Very nice swimming here as well.

If you feel that you do not want to risk slipping at this beach, there are several beaches within driving distance. There is a beautiful swimming beach in Puerto Morelos town, which a bit north of the resort.
Another option is to drive a few minutes south of resort. Look for the sign Playa Maroma Ventana. Not the private hotel but the one for public access. Adults pay about $8 per person, kids under 10 go free..

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank GeorgeH12a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (682)
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English first
Los Angeles, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 18, 2013

I recently stayed at the Mayan Palace (10/5-10/12) with a group of friends because one of them is a timeshare owner and this is one of their properties.

We stayed in a Master Suite with an adjoining Bedroom. The Master Suite had a separate bedroom, kitchenette (electric stove, dishwasher, sink, microwave, refrigerator, coffee maker and dishes (plates, cups, forks, spoons & knives)), small living room & dinning table. The adjoining bedroom had two full size beds and its own bathroom. In terms of décor…both rooms were not outdated in fact each room had flat screen TVs.

Let me clarify a few things about this hotel. Please keep in mind that this is my opinion based on my stay and your opinion and/or stay may be different. It’s an RCI property that shares grounds with three other hotels: The Grand Mayan, The Grand Luxe and The Bliss. I did not enter any of the other three hotels.

Pros: beautiful grounds including an amazing pool, clean & spacious rooms and friendly staff

Cons: it’s very expensive...we got charged for the daily cleaning of our room and no night life for people looking for fun.

Other factors:

No cash policy - You have to charge everything to the room as they have a no cash policy. However…if you have cash close enough to the charge they will take it. It may be OK if you’re a family or a couple but it’s burdensome when traveling with a group of friends.

Location - It’s located about 30 minutes from downtown Cancun and 20 minutes from downtown Playa del Carmen.

Taxis – very costly since they charge by the # of people…there were five of us…so they wanted $45 USD one way to take us to Playa del Carmen…ouch!!

I don’t think I will return to this property and feel an all inclusive one would fit me better.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimbara_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 14, 2013 via mobile

Arrived on a Tuesday night during the "slow" season at the end of September and other than the check in time being a little longer than normal-the place and staff were very nice, professional, clean and inviting. Grounds and lobby are very grand-as most resorts in this area are. The parking left a lot to be desired. A cramped, dirt/mud lot was available for self parking. We had plenty of help getting our luggage and dive gear to the rooms. Rooms were clean, spacious and comfortable.
Distance to Playa and Cancun is a bit of a pain-but I highly recommend the rent cars-we used Fox Rental Cars. Note-Do not drink and drive at all in Mexico-Policia at checkpoints between the towns and the resort will stop you and check. Zero Tolerance for drinking and driving-so I've heard.
Overall-I'd stay at Mayan Palace again if planning trips between local attractions. Otherwise-I'd find a place closer to the action.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PuddleJumpin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 4, 2013

We stayed for a week in the master suite, my mom is 80 years old and one of my sisters is handicaped, my other sister and I are ok. We All enjoyed it very much, the food is super expensive inside the resort, but if you rent a car, like we did, you can go to walmart in playa del carmen and get groceries. We went to Cancun, Playa del Carmen, Chichen-Itza, Valladolid, Akumal and XCaret, having not enough time to visit all the rest of the interesting places that this destinaton offers. We needed one more week. I totally loved this resort.

Room Tip: If you have kids you should ask for a room close to the pool, otherwise you can take the shuttle tha...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank Araceli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review, January 9, 2014
Dear Araceli S :

We are gratified to hear about your visit at Mayan Palace. We are happy to learn that you loved the resort.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacationand it looks like we made that possible for you and your loved ones.

We truly look forward to serving you again in the near future!

Happily,
Mayan Palace Riviera Maya Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bossier City, Louisiana, USA
Level Contributor
98 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 3, 2013

My husband and I went to this hotel on some credit from his parents and it was a great, relaxing stay. We rented a car for half the trip because we felt kind of stuck here, but for people looking to have a relaxing time, this is perfect. Except, you can't go to the beach. We were very sad about this at first, but the pools were some of the nicest I've seen! Get there early one day and get a Palapya to relax on. We saw a huge iguana by the pool, very cool! There was no fridge in our room and other reviewers are correct in saying that it can be a lot of walking on the property.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Lovecruising04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Osos, California
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 23, 2013

Do not get confused between the Mayan Palace and the Grand Mayan.
The grounds are the same but the rooms are night and day.
The Mayan Palace is old, outdated smelly furniture, old fixtures, big tube TV, prefab placitic bath and cheap shower cutains, old thin towels and has that musty smell of mold. Sales people said it was built in 1980's
The pictures you see are from The Grand Mayan. 100 % better
Do Not buy in to the Palace unless you don't care about quality.
The beach there is pretty much only for sunbathing. lots of rocks in the water. not good for swimmimg. Next I'm staying in cancun city where you can swim and have lots of options for food, entertainment. This resort is good if you like to sit by the pool all day and don't mind eating in the same resurants every day. nice golf course, weather permitting. I'd maybe go back if I stayed at the grand mayan and had a rental car. Best time to go is November thru January.

Room Tip: This place is not at Playa del Carmen. It is about 25 miles north of playa and 25 miles south of Can...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review, January 9, 2014
Dear Robert L :

We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are glad you enjoyed the golf course.

It is disappointing to learn that your experience was not satisfactory. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us, as our resorts are constantly being refurbished to ensure that our facilities are in the best condition possible for our guests to enjoy.

We hope to welcome you back and really impress you with what we have to offer.

All best wishes,
Mayan Palace Riviera Mayan Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 21, 2013

Largest swiming pool in Mexico!, great place for kids and adults, fun for everyone.
Kind and friendly staff. A little bit far from other resorts and towns (Playa del Carmen and Cancun) but it worth the drive.

Room Tip: ask for rooms near the main building, the place is huge and extended
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
2 Thank fsotog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Riviera Maya

Property: Mayan Palace Riviera Maya
Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

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