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Mayan Palace Riviera Maya
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All reviewshavana moonplaya del carmentimeshare presentationrented a carfront gatetime share presentationplaya expresssmall kitchenhappy hour isminute walk to the poolhigh pressuretimeshare salesone bedroom suiteno cash policymexican fiestaresort feevidanta resort
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Reviewed March 8, 2013

This was the first time we stayed at MP. I would give it a mixed review. We don't play golf and don't care to spend all day at the pool but we do enjoy the beach and ocean. The beach was not crowded and we always found chairs, but swimming is not really possible with the rocky condition of the beach. They have artificial reefs in place trying to get the sand to return.

The rooms were comfortable. The kitchen was stocked with plates and glasses for 4. Silverware counts were odd with only two dinner knives, one sharp knife and can opener and corkscrew. I would recommend bringing salt and pepper and other small condiments with you if you want to do any cooking. The resort has a shuttle that goes to Wal-Mart in Playa every two hours if you don't have a rental car.

We found that the staff was more helpful in theory than in practice. For example, we were told we could get a ride to the front gate for our tour, but when the time came, no one was willing to take us. If you are going on a tour, be sure to allow time to walk to the gate from the lobby (20 min) or you will need to take a cab! There is a shuttle that runs to the front gate every half hour, but not until 8 am.

Our tour guide explained that the security gate wouldn’t let vans or busses into the gate drive up so they need to wait on the other side of the divided highway where you can't see them. The guard told us to wait in the seating area and implied that he would watch for the van, but he did not. We finally we about to connect by calling the company. Bring your cell phone if possible. Our van driver told us that the same thing happens with airport pickups, they often don't let the vans down to the lobby where they are to meet you. The airport van driver needs to know your room number before they will let him in.

The property is very large. We called ahead to ask for a room close to the lobby since we are senior citizens They said they would note that in our reservation, but when we checked in there was not close room available and we were put in the farthest building: 21. That building is at the far end of the golf course next to the highway. It was quiet, but it could take half an hour to get to the pool or restaurants.

The sales pitch: were forewarned and tried to say “no,” but we were heavily pressured when we arrived. We were tired and wanted to get to our room, so finally said yes just to get away. They take $20 of your money to guarantee your appearance at the sales pitch. I guess you could just forfeit the money but I'm sure they would hound you. Of course it takes all morning, far longer than the hour and a half they say it will take. Our primary salesperson was nice, but when we said no we were handed off to a string of sales people who kept sweetening the deal. The last two were quite rude accusing us of not being open-minded! As if we spent the morning with them just to get the free breakfast!

The resort could really benefit from an English information packet with accurate maps and information. Most of the information we received from staff was vague or inaccurate. By mid-week of our stay, we were pretty well oriented.

The location of the resort is rather remote, which is fine if you plan to stay in the facilities for your entire vacation. If you want to see the area, you need a rental car.

In spite of the concerns listed above, I think we would consider a return visit based on the comfort of the rooms and the restaurant facilities.

Room Tip: We asked for a room close to the lobby when we made our reservation. I think they ignored our request and we heard many other guests with the same problem. Buildings 1-7 are the closest to pool and lobby.
  • Stayed: February 2013, traveled as a couple
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Thank DSMtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

On Feb 15 to Feb 24 2013 We exchanged through RCI to stay at the Mayan Palace for two nights and at the Grand Mayan for a week.
We were upgraded from a studio unit to a one bedroom unit at the Mayan Palace at no cost, we were located in building 18. The unit was clean, well appointed with all the amenities of home. Obviously it was an older complex, small balcony, but unit was clean, well kept etc One odd thing was that there was a coffee maker and filters but no coffee, I spoke with the cleaning lady and she said they don't provide coffee, normally there is always a couple of packets of coffee in the kitchen. Daily maid service and they also turned down the beds.The walk to the lobby was only 8 minutes max or you could take a shuttle if you didn't want to walk, ( So many overweight Gringos riding the shuttles that SHOULD of been walking )The foliage is breathtaking, the walk itself is beautiful, almost total shade, poured concrete sidewalk, nothing to trip on etc. well lit up at night
We eventually moved to the Grand Mayan building building # 8 first building in the "jungle area" ( tried to get a unit in 1-7 but no success! The one bedroom unit was much newer than the Mayan Palace, very spacious, all the appliances were new, larger fridge etc, very well appointed, king size bed and two king size pull our couches in living area, massive patio with lounge chairs and table, with a "dipping pool" which I am sure had a coating of ice on it . We never did utilize it as it was too cold, but looked great!!! We never saw one person in their "dipping pool" all the time we were at the resort.
There is no adjective to adequately describe the pool area, so large ( built on 3-4 different levels ) and so clean!!! .You can reserve a palapa bed at the pool, so you don't have to be there at 5 in the morning to get one, great concept and we utilized it, In the near future there will be a water-park and lazy river.
The restaurants are very expensive, our favorite was the Green -break restaurant, best prices and good food (also closest to our unit ) The first meal we had was at the Havana moon restaurant, tab was $ 85.00 USD my pizza was terrible and our drinks were even worse, NO ME GUSTA, obviously we did not return.
The grounds were luxurious. under ground sprinklers kept very thing so green.
The entire staff were courteous, helpful , friendly etc
We personally thought the Grand Mayan was by far the nicer of the two.
No qualms about returning
Also the beach is not the reason tourists flock to this resort, as the water is rough and you require water shoes if you are going in the ocean,

Room Tip: buildings 1 - 7 are the closest to the pools and restaurants stay on the 3rd floor, more privacy and units are quieter end units provide better view while on deck
  • Stayed: February 2013, traveled as a couple
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3  Thank pianoman88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We three are neighbours and enjoyed a two week vacation through RCI together. The two bedroom suite was roomy and very clean The resort exceeded all my expectations. So many
activities to keep you busy if you wish. A number of good restaurants on the premises. We
found the shuttle service very good and the staff cheerful and helpful. The beds are firm but
wonderful for a good sleep. I would recommend the Mayan Palace for a fun holiday. Even the
weather cooperated and was warm and sunny until three days before we left and just rained
for one day, We had breakfast and most lunches in the suite and dinner out at restaurants.
The shuttle to Walmart very inexpensive. Swimming in the ocean is out because of the rocky
shore but the pools more than make up for it.

  • Stayed: February 2013, traveled with friends
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3  Thank Doreen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

I really liked the Mayan Palace, i went for my honeymoon and the experience was great. People are so friendly and humble. I loved my housekeeper Laura; she went out of her way to make us feel comfortable in our room as also made our honeymoon experience feel special by leaving flowers and swans that made a heart with towels. Also, our concierge last name Faz, was so attentive with us. Congratulations to these people. The only thing i believe that they need to make better was that the room's bathroom needs maintenance. Our housekeeper left a bubble bath with flowers made for us but it has a hole in the tub stopper which by the time we got to the room, there was no bubble bath! Also, the shower faucet kept moving and making weird sounds. Aside from that, the rooms are so big and spacious. It has a partial kitchen that comes in really handy. I was so impressed of how the people are so nice. The drivers that take you to your room, are so funny and helpful. The pool or alberca how its said in Spanish is so beautiful. The only bad thing about the place is that its kinda far from the Cancun and stuff. If you don't have a friend to pick you up (which i did), you really need to depend on taxis, shuttles or a rental car because Cancun is 45 min away from Mayan Palace. Overall, the resort is great!

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank JesusReigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We traveled the end of February to the Mayan Palace and let me just start out by saying, all the negative reviews you read have to be from people who are unhappy in their own lives - how can you not enjoy vacation and pick apart every single thing...I mean, you are on vacation, right?

Rooms:
We shared a 2 bedroom suite with my in-laws and the rooms were very nice. You were able to control the temperature in each room. Our room was kept quite cool with the fan running the whole time to drown out any unnecessary sounds you'd hear from guests around us. The beds were pretty hard and the pillows not the best but it was manageable for the week we were there. They provide you with plenty of lotion and shampoo/conditioner if you don't bring your own so the amenities in the room aren't that bad. The fridge, toaster, microwave, shower, toilet, sinks and TV's all worked and because we didn't spend that much time in our rooms it was perfect for what we needed.

Pools:
There are a lot to choose from. Although they don't all connect you are able to get to each one with little effort. They keep the pools a little cool but after you get in, you quickly get used to it. The pool staff are constantly cleaning the pool; scrubbing the floor, getting leaves and other foreign objects out as well as scrubbing the cement so no one slips - be warned it can get slippery. The pools are great and the main focal point of this resort.

Palapas:
A great thing to have. We had 2 every day. You do have to get up quite early (in line by 7 am) to reserve one for the next day but they are worth it. The cost is $35 and if you order that amount or more in food/drink the cost is refunded. Also, the day it rained for us, we stayed very dry in our palapa and read like nothing was happening.

Food/Drink:
Yes, the costs are a little high, yes, the drinks could have been cheaper, but what do you expect? This isn't the same Mexico that it was 10+ years ago, all costs increased wherever you live, and that is the same for Mexico. It's not as cheap as it once was. Happy Hour at the pool is 11-1 everyday. You get 2 for 1's on beer - get it, they are then ~$3/beer. Mixed drinks are doubled in size, but still the same price -$9-14/drink. Yes that's spendy, but who cares...drink beer then. Happy Hour is also at the GreenBreak (Golf Bar) from 3-5, same deal there - go and use it. There are plenty of opportunities to drink 'cheaper' you just have to do a little research.
The food is a little spendy, but it's good. My husband and I shared a sandwich for lunch and that carried us through to dinner where we didn't spare any costs, you have to eat after all. Pizza: Starts around $10 and up I think - This isn't Pizza Hut - pizza is spendy and it's large enough to serve 2-3 people.

Mega/Walmart:
Yes, go here - take the shuttle the resort offers or a cab. You can pick up stuff for breakfast as well as some snack things to have at the pool - this will help cut costs. We also purchased beer and water, we had no issues packing a cooler for the pool - no one hassled us as people have said before. We purchased what we wanted during happy hour and then went into our own stash if necessary.

Cab prices:
These are set...no bartering. Some people have said it costs $45 to get to Playa - they must have taken a limo or a plane? The cost is $270 pesos for the whole car, 1, 2, 3 or 4 people. If you share with another couple, it's not bad at all. The exchange rate is close to 12-1, so the price isn't horrible. The shuttle is $5/person I think, but I never took it. We also took a cab from the resort to the airport - that was $370 pesos, but worth it. Didn't have to sit with other people, just straight to the airport and done.

Beach:
Yes, it's not that nice, it's rocky and lots of coral around. We saw people swimming/snorkeling in front of the resort so they must have managed, but it doesn't look easy. We made the walk about 15-20 mins up the beach, but didn't feel the need to go in the water, just wanted to walk. The beach is rough - if you are looking for a beach spot - book somewhere else...Like I said earlier, they made the pool the focal point.

Restaurants:
Balche - Lunch was good. Sandwiches and pizza - my husband and I loved the Mayan Wrap, plenty of food to share for 2 people.
Fridas - Balche turns into this for dinner. It was good, I had the trio taco - enough food for 2-3 people and was very tasty. There was always a line out the door here so people must have enjoyed it.
Havana Moon - was tasty, we sat overlooking the water outside. Husband and I had the sweet and sour chicken and some noodle dish - both were very good.
Kong - Asian dinner place. Very tasty but gets more expensive. They say there is a formal dress code - not the case, show up in your shorts if you'd like.
Tramonto - Italian food - very good and spendy. I got the Carbonara and added chicken.
Mexican Fiesta at Del Lago - DO IT...The price is high but it's worth it. The food is amazing, the drinks continually come (if you have a good waiter) and the show is fun/funny. The food alone made this worth it for me, very very good.

Staff:
All amazing. Very welcoming and helpful. We never had any issues with anyone. They are all smiling no matter what time of day it is and you know they have all been working all day long but yet, they still have a smile on their faces.

It was a very good trip and the reason is because we all had an open mind of what we wanted out of our vacation, relaxation, sun, and spending quality time with our significant other/family. I will always recommend Mayan Palace, we had a wonderful time and would go back again.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank mary d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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