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“The greatest place to stay in Quintana Roo - Playa del Carmen”

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Mayan Palace Riviera Maya
Ranked #10 of 11 Hotels in Playa Paraiso
Certificate of Excellence
North Bergen
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The greatest place to stay in Quintana Roo - Playa del Carmen”
Reviewed April 17, 2012

The day before we traveled to Playa del Carmen, I called the Mayan Palace and the receptionist told me about the free pick up service to our hotel. We were so delighted and didnt have to worry looking for cabs, Very friendly staff at the front desk, and we didnt have to wait till 5 for check in, it was about 2pm and they let us go to our room. Wow, huge rooms w kitchen supplies and nice view - not ocean - the golf field. At the beginning we had to get used to take the shuttle to go to places and then we started walking and taking short cuts, very safe with all this birds birping all day long. Housekeeping was great, calling and checking if we needed anything. We "chose" to go to the 90min presentation, which lasted almost 3 hrs ...but we enjoyed the huge buffet breakfast, it was worthy because we got the free tour to the Maya ruins - Chichenitza and we were with the best tour guide Victor and the bus driver Javier; it was a long warm day; but we learned a lot, visit mayan places and met some people that still conserve their cultural roots and the children sng songs in their native language, that really broke my heart. We had a great time at this resort, front desk super and the shuttle drivers very friendly, I wont mind to go back some day. We learned to save but using the shuttle till the entrance and then take the vans - colectivos- to Cancun or Playa del Carmen and from there to go other places like Tulum and take the ferry from Cancun to Isla Mujeres. We loved the activities and the restaurants were reasonable at the resort. We were also in building 17, but after the second day, we learned to walk thru the halls and get to our rooms because waiting for the shutle it was too much, especially when you had a long day doing other things out of the complex. I recommend this resort if you decide to go to Playa del Carmen, we were very happy and we had good memories of all the staff and we appreciate your kindness at all times.

Room Tip: Ask for buildings starting at 11 or 12, so you can just walk to your room and not need to wait for t...
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  • Stayed April 2012, traveled with family
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4 Thank cachorradenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Springville, Utah
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 17, 2012

my family was traveling to cancun and they stayed in the Mayan palace for a really great price, i was able to be there with them even though i travel prenty to that area because i own a home down there. it is a really large place and has plenty to do and see. the poolsa are great, yet food is expensive.

  • Stayed April 2012, traveled with family
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Thank Mike r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 16, 2012

The Mayan Palace is a wonderful place to stay. The upside - it's all self-contained with several restaurants to choose from (Mexican, Italian, American,etc. The staff is very friendly and the rooms and grounds are very clean. Most of the staff speak English to some degree but like to be greeted in Spanish. The downside - the building where your room is can be a long walk (or wait for a shuttle ride) to the beach, pool area and restaurants. We walked most of the time because we were in building #17. The ocean is nice but you can't really swim in it because it's rocky. The pool complex is beautiful with lots of chairs around the perimeter. It's a family-friendly area and there is no issue for safety.

Room Tip: Since the hallways and rooms have marble floors, you might prefer a room on the 3rd floor of the bui...
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  • Stayed March 2012, traveled with friends
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2 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 15, 2012

My wife and I have vacationed to Cancun a few times and decided to go to Playa del Carmen this time. Tried to get into the Grand Mayan but it was booked. So we settled on the Mayan Palace. I think this was rated 4 Stars but I would give it 3. We're not sure when the resort was initially built but there are some things that look old and need some renovating. DO NOT, I REPEAT, DO NOT go on the resort timeshare presentation. We didn't go on this one, but went on the one in Nuevo Vallarta. I heard the one here is just as bad.

We checked the weather forecast for the week we were going to be there on the internet before we left and it showed rain clouds and a lightning bolt every day. The weather wasn't like that at all. We had one day that was cloudy and a little drizzly but not enough to chase you inside. The rest of the time was sunny and beautiful.

The unit we had was in building #1 and was close to everything. Other buildings are further away. The unit was spacious with plenty of storage. A full bathroom with shower, separate toilet room and another sink outside that bathroom. Two closets, a TV in the living room and one in the bedroom. If every room was like ours you'r not going to like where the in-room safe is. There is an armoire in the living room that the TV sits on and the safe is at the very bottom of it. Almost on the floor. You have to get on your knees to get to the safe. Not sure why it's not in the closet like other resorts. We reported a broken toilet seat that was quickly replaced by maintenance.

After our first day there the phone was out of service for two days. I hope this isn't going to be a trend because we had the same problem with the resort at Orlando a couple of years ago. But this time it only lasted two days, not the entire week.

At some point during the stay we were notified that the maintenance crew was going to come into the room to do some scheduled maintenance. Not sure what they had to do but after they left we had a leak on the ceiling in the bathroom. They quickly came and fixed that as well.

After being out at the pool the first full day there we returned to the room at about 3:30 or 4 PM to shower and get ready for the evening, only to find that the maid service hadn't been there yet. Thought that was kind of odd.

The resort doesn't take cash or a credit or debit card. They put everything on the room tab and you pay at the end of your stay. On one hand it's great because you don't have to walk around with cash or a wallet. But on the other hand you may be in for a shock at the end when you are hit with the entire bill. We kept track of everything so we weren't surprised. The restaurants on the property are very good and very expensive. Your only other choice is to go into town to have meals. Playa del Carmen is about 20 to 30 minutes away. The resort has a shuttle that will take you back and forth to town and costs $4 per person each way. The taxi is about $22 one way. Nice town, good restaurants and shops.


If you like pools you're going to like the Mayan Palace. I have never seen so many pools and such big pools. There is no shortage of pool water, seating areas and lounges. The pools were maintained well and cleaned daily. And the pool temperature was perfect. As nice as the pools were they also needed some renovating. There are plenty of tiles missing. Plus there's also the small beach area. I didn't think the beach was very clean and the water was rocky. Actually I don't know if they were big rocks or lava or coral. But the water is crystal clear.

The Mayan Palace & the Grand Mayan is about 30 minutes from the Cancun airport. There is a free courtesy shuttle pickup service from the airport to the resort. The shuttle service will take you to the airport, but it's not free and costs about as much as the taxi. Be careful if you take the taxi because we were quoted a price at the concierge and the driver charged us more.

[HINT] DO NOT GO DURING SPRING BREAK. We just happened to have gone near the end of Spring Break but there were still some elementary and middle schools that evidently were still out and the children outnumbered the adults by at least 2 to 1. Not that much of a problem though.

Room Tip: Choose a building with a low number.
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  • Stayed April 2012, traveled as a couple
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Helpful?
2 Thank BudV33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 14, 2012

Simply put; The Mayan Palace is the best resort I've ever stayed at in over 20 years of vacationing with RCI. Here's why:
1.) The facilities are the most opulent I've ever seen. They have literally acres of the most breath-taking pool complex you will ever experience.
2.) The fitness club isn't just an afterthought, it has REAL workout equipment complete with several classes taught by Laura an amazing instructor as well as an extensive free/machine weight gym that rivals most gyms in the states.
3.) The restaurants on site ranged from the 5 star Tromonto to the fun and casual Havana Moon (our fav)...all are amazing and priced very reasonably.
4.) The beach is raw and beautiful (btw, they are coral reefs, not "rocks" as some have said) and situated perfectly by the massive pool complex with it's manicured sand and cabanas...Ideal for escaping the mid-day sun for a while and letting the tradewinds refresh you.
5.) The unique jungle setting of the buildings...yes, if you are 80 and just had hip replacement, the walk might be a bit much (but you can always get the shuttle), however, we LOVED the walk back and forth from the beach/pool area to our room! The wild lemers, Iguanas and Selakas were a treat to see and the extra exercise helped keep us from gaining too much from all of the eating/drinking at the resort.
6.) The Mexican Fiesta on Thursday night..killer mexican buffet, open bar and amazing entertainment in a setting that has to be experienced to be believed...Del Lago restaurant is a jewel in paradise!
7.) No time-share presentation hassles, yes, we were asked upon check-in by the guys with the clipboards, but after a firm "we are not interested", we never were asked a second time all week.
8.) The place is SPOTLESS...you will ALWAYS find the staff cleaning something around the clock, it was borderline OCD but much appreciated.
9.) The on-premisis store is like a mini Walmart, you need shoes (I did)?...they have them. How about food to stock your fridge/pantry?...yea, they've got that too and lots of variety at reasonable prices. Even an extensive gift shop and deli...a great place to shop.
10.) The staff. EVERYONE was helpful and didn't try to take advantage of us gringos, the no-cash policy was also nice!...a signature took care of everything from toothpaste to dinners to drinks at one of the many swim up bars, you were never bothered digging for tips as it was included at a rate of less than 15% everywhere...made it easy and enjoyable.
The Mayan Palace has spoiled us for all other resorts, and will be the standard that we will judge all others!

Room Tip: All rooms are great, but ideally, buildings 1-8 would be best (we were in #21, the furthest out and...
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  • Stayed April 2012, traveled as a couple
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Helpful?
8 Thank annabell14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2012

The grounds are beautiful and relaxing. I stayed at the Mayan Palace and the positives are that it is beautiful, the rooms are comfortable and spacious and clean. All the appliances were in good working condition. The Travel desk is great. We worked with Manuel who we found helpful as we booked all of our excursions thru him. We did not do the timeshare stuff....cuz they were to pushy at the start and I didn't like that. So, no idea how that goes.
The cons: it was a bit far from the restaurants and pool and there is wait for the golf cart which started driving me nuts at about day 3. Highly recommend that if you can find good pricing, stay in Grand Mayan, which is within the same property. Also, I would recommend you know a little bit of spanish. The staff is friendly for the most part. No major complaints really. Food is expensive for what you get. But, the little grocery store is nice and if I did it again, I would just take the shuttle to Walmart and at least get some breakfast food, snacks, and cook a couple of times. The pizza was good. Breakfast Buffet at the Del Lago is great too. Drinks were ok. Its the ambiance and the company you go with that really make this worthwhile.

Room Tip: Get a room AWAY from the ice machine!!
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  • Stayed April 2012, traveled with friends
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Helpful?
Thank orchid1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley Forge, Pennsylvania
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 13, 2012

We exchanged our DVC points through RCI for Easter Week, March 30 - April 6 and were extremely pleased with our room. We were in building 15, 1st floor facing wonderful plantings and walking path. I love going away, eating and drinking whatever I want without the worry of gaining weight - yes, there are so many walking paths to enjoy. We enjoy walking and this was no exception. The grounds are beautifully maintained daily with the staff always greeting us warmly and couldn't have been more willing to please!

Upon arrival, 11:30ish am, the room was ready and clean. We changed and made our way to the beach area to have a drink and snack. "Happy Hour" is from 11 - 1:00, double the size for the regular price (8-9.5 pesos). The fresh made guacamole with chips, nachos and the quesadillas are all delicious! Gong and Tromonto are the 2 restaurants that reservations are needed. We ate at Gong twice, very good and Armondo was our server both nights. His entree suggestions were great, the Sea Bass and Cod were quite good. We also ate at Havana Moon, Frida's and Green Break. As crazy as it sounds and seems, Green Break was my favorite! The best marinated pork with pineapple I have ever had! This is the extremely casual and very inexpensive restaurant opened for breakfast, lunch and dinner. We had dinner here, and the only bummer was we went to eat there again on Thursday evening but they were closed due to the Mexican Fiesta Dinner/Show which would have been way too much food for us to eat. Portions at all locations were not small. Great drink selections also at each location.

I can't really say anything negative except my papers from Disney/RCI said I would have wireless, but it was not included and we had to pay 950 pesos for each device. Not that big of a deal, but it is what it is.

There are separate pools for Gran Luxxe and Grand Mayan plus the incredibly large main pool by the ocean. My husband did venture out in the ocean, I did go partway. Lots of fish under the pier, people were snorkeling and swimming. It is rocky, but manageable. Just don't go thinking it is a smooth, soft beach. Plenty of chairs around the pool and we never had a problem.

As for the "Timeshare" bit, directly after check in, we were asked if we were interested in a "complimentary" breakfast which we obviously declined. And 2 mornings, we did receive EARLY calls (7am and 8am) asking if we would like the breakfast. If we had been asleep, this would not have made us happy, our daughter thought she was dreaming!

All in all, a great vacation!

Room Tip: Lower number buildings are closer to beach/pool/shopping.
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  • Stayed April 2012, traveled with family
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Helpful?
3 Thank SillyGirlAud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Riviera Maya

Property: Mayan Palace Riviera Maya
Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

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