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“Bring Pepto and padding for the bed!”

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Iberostar Paraiso Lindo
Ranked #5 of 11 Hotels in Playa Paraiso
GreenLeadersGold level
Reviewed June 30, 2014

First time to Lindo, probably last. The resort was filled with families (fine) and teens who acted as though they were never going to drink again. The pool was loud with drunk teens and people urinating in the pool. Each person in our group was sick. Not sure from what, the heat? Food? Pee in the pool? 97 degrees each day and really no reprieve. Don't drink the milk or water. Ate dinner at 9:00 or 10:00 each evening, way out of in left field, as we could never get earlier reservations. Crazy, stupid and frustrating. No one mentions the beds on here and I have NO idea why not. All I can say is, that I have never gotten a bruise from a bed!! The bed was so flipping hard, my hip bone and shoulder are bruised - no kidding. No one discusses it on here and I'm blown away by that!! Horrific is putting it mildly!! The good parts at the hotel: food was diverse, the people were nice, rooms were clean. But, I don't see where this is a 4 star resort. I really don't. It was a nice resort. With pretty lights. That's it. Not luxurious. Please note - NO ONE gets out of the pool to use the bathrooms. I was the only one!! The water temp was 93 degrees. Yes, it was oppressive outside, but coupled with the urine... disgusting.. This hotel was good for teens looking to get drunk away from their parents. That's about it. If you go, make certain you bring Pepto or Amodium. Without question, you will use it.

Room Tip: Bring Pepto and lots of soap to wash the urine off when you get out of the pool. We were in Buildin...
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  • Stayed: June 2014, traveled with family
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1  Thank SDC10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 30, 2014

We went on a mother daughter vacation in June. The hotel was amazing! I can't say enough about the staff. They would do anything for you . The beach was beautiful but it was rocky. You had to be careful when you went into the water. Plenty of waitresses on the beach to bring you drinks. The food was another issue. We were there for 7 nights and only has 2 good meals. The French restaurant was good and the Japanese steakhouse was good. I was sick for 3 nights while I was there and I didn't drink the water. The lunch buffets were the same in each place. The evening buffets, I was told , have a different theme each night. We tried all the restaurants that you needed reservations. I have heard so much about Iberostar resorts and I am glad we stayed there. Next time we will try a different place if we go back.

Room Tip: We were in building 54 and it was in the middle of the resort. Easy to get to the beach and to get t...
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  • Stayed: June 2014, traveled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Spitfire762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

My family of 6 (myself and my husband, our son, our daughter-in-law and our 2 grandchildren) just got back from the Lindo last week. This is the second time that my husband and I have stayed at the Lindo. We knew that we wanted to return and bring our family with us. Once again, it did NOT disappoint!

The resort is BIG! The grounds are beautiful and very well kept. The staff works hard to keep it looing beautiful. We all had a great time while staying at the Lindo. The food is very good. We ate at the Japanese Steakhouse, the Mexican restaurant, the Steakhouse, the Meditteranean restaurant, the Gourmet restaurant and the Cajun restaurant. Our favorite, by far, was the Japanese one. The food was excellent! Our least favorite was the Cajun. It is different than the Cajun food that we are accustomed to. We ate at the buffets for breakfast and lunch each day. One evening, we walked over to the Shopping Center and had a hamburger and crepes at the eateries there. If you can't find something to enjoy, then maybe you're just a little picky! The hamburgers cooked at the beach grill are very good. It's very nice to not have to walk back to the buffet at the resort to eat at lunchtime. On Wednesday, there was a cookout on the beach.

The beach and ocean are beautiful here. You do have to play the "save your palapa" game on the beach but that's just part of it. No big deal. The pools, the lazy river and the wave pool all combine to make this resort a lot of fun. There is always something going on! The Star Friends work very hard at the activites they provide for the resort guests. Diego, Alejandra (sp?), Carlos and Alex helped make the week extra special for all of us. The 2 young ones (age 11 and 8) really enjoyed the air rifle contests, the archery contests, dance lessons, bingo and the free scuba lessons in the pool. Our 8-year-old went one day to the Kids Club for movie time and tennis. He very much enjoyed that. The highlight for both kids was parasailing for the first time.

The shows in the evening are very entertaining. Once again, the staff works hard at giving the resort guests an enjoyable time. The shows ranged from a magic show to a typical song-and-dance type of show. One evening was an evening of rock music (more like classic rock)--it was very good.

We were in room 5342 of block 53--I had requested in advance a couple of weeks before we arrived. We had previously stayed in this same block and really liked the location of it. It is across from the main pool and closer to the beach. Room 5342 is a corner room of the building so it has a wrap-around balcony...very nice for sitting out in the evening. Probably the only drawback to it was that it has 2 full-size beds in it rather than a king but for our purposes this trip, it was what we needed. Gave us plenty of room for the grandkids! The other room our group had was a king (room 5347). It was about halfway down the building overlooking the pool. The front desk delivered a rollaway bed for them to use for one of the kids. Worked out great for all of us.

This was mine and my husband's 6th stay at various Iberostar resorts--we have stayed at ones in Cozumel, Playa del Carmen, and the Dominican Republic--and have never been disappointed with any aspect of our stay.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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6  Thank ToesInTheSand23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

Beautiful resort. Pros: clean, great service. Cons: musty smelling rooms, food was average at best. My ground floor room very musty smelling, moved to a first floor room next day. Still musty but not nearly as bad as the ground floor. Fridge was broken, they replaced it that day. Food was ok, not great. Staff very friendly. I would probably not return, try someplace different. Grounds are beautiful.

  • Stayed: June 2014
    • Value
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1  Thank Kerry1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this reviewResponded July 4, 2014

Dear guest,

First and foremost, we would like to thank you for choosing IBEROSTAR Paraiso Lindo for your recent holidays.

We are happy to hear that our service and grounds were of your liking and we appreciate your kind words about it.

On the other hand, we are sorry about the musty room mentioned. As our hotel is placed in a tropical weather, it is a challenge to keep up, but our team does work hard to keep our rooms in perfect condition. Your feedback will be reviewed with management to keep working on finding effective methods.

We apologize for the inconveniences encountered and really hope to have the chance to serve you once again to change your impression and provide you with excellent service our guests are used to.

Best regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Fantastic hotel with very helpful staff and excellent restaurants. The pools and surrounding area are excellent, bar staff kept our drinks filled while we were sunbathing and enjoying the pool, entertainment for kids and adults round the pool area was very entertaining as well. Food was excellent in buffet and speciality restaurants, all in all a fantastic holiday

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Iberostar.com
2  Thank luckylewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this reviewResponded July 1, 2014

Dear guest,

It is always a pleasure to receive feedback like yours. On behalf of the entire team here at IBEROSTAR Paraiso Maya, we would like to express our gratitude for detailing your vacation experience.

Thank you very much for your valuable comments about our resort. We are glad to hear that you were pleased with the services provided.

With your most recent trip to IBEROSTAR being so pleasurable, we hope you will be staying again at our hotel and therefore we sincerely look forward to your next visit!

Kind regards,

Quality Manager
IBEROSTAR Mexico

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Reviewed June 28, 2014

took 14 family members in June, 2014. The resort was perfect for all ages (5-72). The rooms were very nice, the staff was great (especially the "stars"0, the food was very good, lots of activities for all. The younger kids enjoyed the "kids club", the rest enjoyed all the activities during the day and shows at night.. The beach is spectacular.

would recommend for a family vacation.

Room Tip: bldg 53 was a convient and quite location
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  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank allinclusivefan100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this reviewResponded July 1, 2014

Dear guest,

Thank you very much for letting us know how your holidays went at IBEROSTAR Paraiso Lindo.

We are very happy to hear that you and your family felt at home and that you had a wonderful time.

We are very grateful for your recognition for our facilities, our delicious food and our beautiful Caribbean beach.

We look forward to having the opportunity of hosting you again!

Kind Regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

Our Family's first trip to Mexico and here's the review:

1. Booking an excursion?
There is only one person to talk to Lizet Guerrero Amstar! We booked a great trip to Dolphin Discovery with her and had to reschedule the day. She worked extremely hard for us to get a $60 reschedule fee waived. Ask for her by name and you will enjoy setting up your excursions!

2. The resort is clean and the staff is EXTREMELY hard working and helpful. The food was just fine. Best restaurants are the Japanese and steakhouse. Buffet is always changing and plenty of options.

3. Our family, like others, developed some "issues with the plumbing" on day two. My best guess is the water but who the hell knows what caused me to spend a night on the throne.

TIPS

1. If your air conditioner doesn't work at check in, check the slider to make sure it is completely closed. I made multiple trips to the front desk(long walk late at night) to find out that the slider was the problem. Not sure why they just didn't tell me at the front desk to check that right away.

2. Bring floaties and fill up at little store near pool.

3. As soon as you are up go down and put towels on your "spot" either at the beach or pool. Don't be rude and take a spot at both, like we saw so many do.

4.Tip, did I mention how hard these folks work?

5. Bring a big mug as the glasses are small.

Overall we had a great trip and enjoyable time at the resort.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this reviewResponded July 4, 2014

Dear guest,

Please allow us to express our sincere appreciations for choosing to be valued guests of Iberostar and for taking the time to share your opinion of your stay at our lovely resort.

We are happy to read that you enjoyed the facilities and services that the resort has to offer as well as our gastronomy, our pools, kids club and the wonderful beach.

Thank you for your preference and for your excellent review and we look forward to seeing you again at our hotel and give you the excellent service that you deserve!

Kind regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Lindo

Address: Carr Chetumal - P Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Playa Paraiso
#4 Romantic Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#4 Green Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#6 Family Hotel in Playa Paraiso
Price Range: $212 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Lindo 4*
Number of rooms: 446
Official Description (provided by the hotel):
Located directly on the beautiful beach of "Playa Paraiso" (Mexico). With the only wave pool on the Riviera Maya. 16 restaurants, 11 of them a-la-carte. 18-hole golf course and convention center. ... more   less 
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Also Known As:
Iberostar Paraiso Lindo Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Lindo
Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico

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