I'll list the complaints in the order of when they happened. Check in was so fast we couldn't finish the cold drink they gave us at the reception/check in desk. The bellman was so nice I offered to carry our luggage. The room was as clean as a hospital operating room. I'll now get to the really Big Problems. The selection of food was so great that we wasted valuable eating time deciding what to eat. Its quality was sooooo good we over ate. The drinks were so cold we got frostbitten lips. The problems with some of the employees we met. Our concierge Estela Cordova was always trying to help us.Our waiter in the Mexican restaurant Romualdo explaining the menu and the wine choices. Because of superior service we went over our tipping budget. They have entertainers called Star Friends that get you involved in all the activities. But all the employees we met were Stars. There was one star that shined the brightest her name is Lidia Roque She welcomed us to ala carte's and the buffet with the biggest smile and all the warmth of someone in our own family. We still feel her hugs and hear Hola's The result of this is our out of control desire to return to expierence these problems again. A big THANK YOU to the whole team for making our vacation a wonderful memory and especially to Lander Gonzaler,Magdalena Alzina and Ana Beatriz Riscalli for being the glue that holds it alltogether. Santa Claus will be kind to you.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of "Playa Paraiso" (Mexico). With the only wave pool on the Riviera Maya. 16 restaurants, 11 of them a-la-carte. 18-hole golf course and convention center. ... more less
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- Also Known As:
- Iberostar Paraiso Lindo Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Paraiso Lindo
- Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico