Overall, my husband and I would come back in a heartbeat. Everything was perfect and met or exceeded our expectations. It seems like a very well-managed resort where the employees are genuinely happy to be there, friendly, and professional.
Lobby/Grounds: Beautiful. The entire resort is a lush garden – perfect for a nature-loving person like me. The resort is huge, which may be a drawback for some (something to keep in mind – it probably takes 15 min to walk from the lobby to the beach, but there are shuttle ‘trains’ that run every 10-15 min or so), but for us it was perfect as we are walkers and loved taking the time to explore different parts of the resort. There are also plenty of animals and birds to see.
Rooms: Very clean, spacious, and well-maintained. We were on the ground floor in building #40, which was closer to the restaurants / lobby and perfect for travelling with a baby/stroller as there are no elevators (each hotel block has 3 floors). Our room was cleaned every day and nothing ever went missing. We received fresh towels daily and asked for extra water bottles which were always left for us. We always used the bottled water for drinking, brushing our teeth, and for making up our son’s bottles. The fridge was perfect for keeping baby bottles/food, and we had a double bed room which allowed us to have a bathtub for bathing our son (King rooms only have showers). The beds are firm, but we were ok with that. You can hear noises through the door into the hallway, but we never heard anything through the walls to the neighbouring rooms. We could hear the entertainment music at night from the Lindo but it was never loud enough to wake our son and was always over by 11pm.
Restaurants / Food: While it wasn’t 5-star, it was definitely good quality with a lot of variety and healthy options. There were always highchairs available at the restaurants we went to, though some didn’t have trays. We always tried to get to the restaurants soon after they opened for each meal as it was a bit quieter and we knew we could get good seating and highchairs. The wait staff were always polite, attentive, and seemed very hard working (they mostly work 12-hr days in split shifts, 6 days a week!). The Japanese restaurant was fun, and the Mexican and Brazilian/Steakhouse had fantastic meat. The pool/beach buffets were great places for lunch, and we never had trouble getting whole avocados / bananas from the kitchen staff for our son. We also gave him peeled pears and peaches, but stuck to the baby food we brought for the rest of his food.
Pools / Beach: Fantastic!!!!! The sand was amazing, there were plenty of chairs on the beach, and it would easily take 10min to walk around the 3 huge pools. We especially loved the cabanas around the pools because they were fully shaded so we could spend the whole day there with our son. Excellent swim-up bars too!
Entertainment: We didn’t go to any of the shows because our son was asleep by 8:30pm at the latest (and we were exhausted as he wakes for the day around 6am), but the shopping centre has live music (including a Mariachi band 3+ times a week) in the early evening as well as a carousel for children to ride on which is a lot of fun. There is also a crepe restaurant (yummy!!) as well as many shops / nightclubs / the spa / computer-internet services and a pretty courtyard. It’s too bad it isn’t busier though!
We know some people felt that this resort wasn’t ‘posh’ enough for them, but had they done the proper research beforehand they could have chosen somewhere else to meet their needs.
We will definitely be going back for our next all-inclusive vacation!
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Visit Us Inc., Booking.com, Orbitz, Travelocity, Hotels.com, Hotwire, Cancelon, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Iberostar Paraiso Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Paraiso Beach Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Paraiso Beach
- Iberostar Paraiso Del Mar
- Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico