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“Could have been fantastic” 3 of 5 bubbles
Review of Iberostar Paraiso Beach

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Iberostar Paraiso Beach
Ranked #6 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Chanute, Kansas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Could have been fantastic”
3 of 5 bubbles Reviewed March 9, 2013

What a mixed review this will be. The grounds and architecture of the buildings, and the pool -- were just great. Could not have been better. The beach was good, too, and the sand nice. Crowded, but not too much to enjoy the beach. The staff were very welcoming and helpful, although there could have been a few more of them, especially concierge staff. Our room was very clean and up to date. We had a nice balcony and a walk-in shower big enough for a crowd. The bed was comfortable. The buffets were really good and the open-air eating was nice. The wait staff was attentive. The restaurants were somewhat disappointing. We felt rushed to clear out so the next seating could take our place. The restaurant called "gourmet" had a fixed menu and was average at best, although everything sounded good. We could not get into the Japanese restaurant. Brasilian was good, but more like a buffet than a sit-down restaurant. Same way with Mediteranean. We decided the Mexican restaurant meal was the best of the evening meals for us. We heard the "steak house" was not the best either. The worst demerit that we would assess to this facility was their policy of arranging dinner reservations. We had very little choices when it came down to it and to arrange the times in person and only one day in advance and found very little availability. They need to change this policy. Our toilet flap leaked, the air conditioner roared on and off often, the phone ringer did not work on our phone, the alarm clock had to be replaced in our room. We upgraded to a pool-view room, which was nice in that it was much closer to the beach and pool, but we could not even see the pool or beach as the jungle was in between. We like beer, but they only had Dos XXs on tap -- no other choices at the bars. The internet did not work well and had to accessed only in the lobby of the hotel, a 10-minute walk from our room. The golf course was very nice and affordable. Tee times were not problem. The cart service on the course was very good. Like I said, it could have been fantastic. I probably would rate this place a 3.5 if that were available, but certainly not a 4 or a 5 because of the items listed.

Room Tip: If you want to be close to the beach or pool, an upgrade is advisable. If you only care about eatin...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bill V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, March 14, 2013
Dear Guests,

On behalf of the Management of Hotel Iberostar Paraiso Beach, we would like to take this opportunity to express our gratitude for choosing us during your recent vacation.

We highly appreciate your positive comments regarding hotel facilities, our staff and our services that make our hotel stand out. We will forward all of your constructive comments to the Manager of each department so they can take action.

An apology for the issues regarding the room and the fact that you had to be changed to another room due to these. As the environmental hotel that we are we try to keep the natural environment style, which, along with our jungle area, beautiful beaches, facilities and services, represent our hotel.

We are sorry to hear that your experience with us did not live up to our usual level concerning the restaurant Gourmet and Brazilian. We already shared it with the departments involved in order to look for improvement and enhance the quality. However we would like to clarify that our Chef is always working on improving the different options offered at our buffets and A la Carte Restaurants.

Concerning the long walking distances, certainly we are a big hotel, so in order to accomplish our guests’ needs we have 3 trolleys running continuously which provide transfer along the hotel from the beach to rooms or main lobby, of course the time lapse between each of them will depend on the number of stops and occupancy we have. We also provide Bell Boys service in case of any especial need or request.

We take into consideration all the issues you brought up to our attention, especially the one regarding restaurant reservations. It is important to mention that this policy is actually implemented to make sure that all our guests can fairly and equally enjoy our specialty restaurants. However, we also offer a waitlist and try to accommodate all our guests’ requests depending on availability.

Your entire satisfaction is our primary goal. We certainly believe that our guests’ comments provide us with useful insights to assist our management and staff in identifying areas of improvement and concern.

We regret any dissatisfaction incurred during your stay at our hotel; we do hope you can visit us again to enjoy our improvements.

Kind regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,802 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
International Falls, Minnesota, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 9, 2013

My husband, 7 year old daughter and I just arrived home from Iberostar Paraiso Beach and we had a great time!! The resort was beautiful...the grounds were very natural, the pool was nice and it went on forever - including 3 swim up bars, the rooms were also very nice. All the resort staff were amazing from the minute you walked into the lobby right down to the maintenance staff...no one passed by without saying hello. The way we were greeted and treated here really made for an enjoyable stay. The day we arrived Lilly and Jessica from the kids club welcomed my daughter with open arms...they were so great all week...needless to say my daughter had so much fun she did not want to leave!!! The Star Friends were amazing, Eduardo, Ceasar and Lester always made that extra effort for everyone...they made the days very exciting and fun! We ate at the Steakhouse, Mediterranean, and the Mexican Restaurants and they were all very good...enjoyed the Surf and Turf at the Mediterranean!! The al a carte restaurants we ate at were okay, it would have been nice to see a variety of foods at the various buffets. The beach was absolutely beautiful, one of the nicest beaches I have seen. Our rooms were cleaned well everyday and my daughter loved to come back to the room to see what towel figure the maid would leave that day. We highly recommend this resort!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank GEORGIE1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, April 4, 2013
Dear guests,

On behalf of the Management and staff of Iberostar Paraiso Beach, we would like to thank you for staying with us during your recent vacation in Mexico.

We are extremely proud to hear that you have had a memorable experience at our hotel and that you were happy with our service, restaurants and resort facilities overall. It is also a pleasure to know that you enjoyed the company of our Star Friends and it is nice to know that your daughter had fun at the kids club too!

Regarding the buffet food, we would like to inform you that we passed you comment on to our main chef in order to take the necessary measures to improve the service.

Thank you once again for your feedback. It would be a pleasure to welcome you and your family back to our resort in the near future.

Warm regards

Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

My husband and I stay at the resort the week of Valentines's day this year and had a great time. The resort grounds are beautiful, rooms are nice and we found the beds very comfortable. The resort staff were very friendly right from the people serving you at the bars and restaurants, information staff and also including the the staff that would pass you cleaning and doing maintenance work. The way we were greeted and treated here really made for an enjoyable stay. Staff were always helpful and accomadating. Sorry we can't remember alot of the staff names that should be mentioned, did I say the drinks were really good, but I do remember Lionel at the lobby bar, what a great personality! The al a carte restaurants we ate at were very good, the steak house and the mexican. The beach was beautiful and where we spent most of our time. I particularly enjoyed visiting with the ferrell cats that were friendly yet not anoying. Rooms were cleaned well everyday. We highly recommend this resort.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, April 4, 2013
Dear guests,

Thank you for your delightful review. We are proud of our hardworking and friendly staff, who continues to help us reach our goal: our guest satisfaction. Your review shows that we are on the right track to achieve it!

Your kind words about our food, room, grounds, beach, facilities the staff and the entire welcoming and friendly atmosphere means a lot to us.

We do hope you will give us the honor of having you as a guest again in the future.

Best regards

Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

Truly, the one word to describe this vacation is "perfect".
From the beach to the resort grounds to the location to the staff to the food, everything was fabulous.

When planning our trips, we look to tripadvisor everytime and hope for truthful reviews. This resort was truly beautiful, and worth every penny we spent. I would highly reccommend visiting any of the resorts in the Mayan Iberostar family.

Also as a side note - for those of you who have bad experiences at all-inclusive resorts for security reasons (I have heard horror stories of belongings being taken from rooms), we had a situation in which we lost a bag with electronics, etc. on the resort grounds. Not only was our bag returned to us the next morning, our belongings were also put in a safe after it was found.

I have nothing but good things to say about the resort. The drinks are delicious - and playa del carmen is only a $10 shuttle ride away!

I have not stopped reccommending this resort. Perfect getaway from the Canadian Winter.
Ole!

Room Tip: Rooms in building 36 are quiet (not near the theatre) and a minute walk to the pool!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank exploregrowvino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, April 4, 2013
Dear guests,

We are very delighted that you had an excellent stay with us.

Thank you for sharing your thoughts and experiences about your recent visit to our hotel. We are really happy to hear that you had a wonderful time and that you were particularly pleased with the friendly staff, location, grounds, food and especially our security service.

We are very grateful for your recommendation and hope you come back in the near future!

Best regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nantucket, Massachusetts, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

Even though the week of our vacation the weather was not so bueno (one day it rained from 11am until the next morning) our vacation was still so much fun! the hotel is BEAUTIFUL, the pools are spectacular and gigantic with two swimup bars where you can order a variety of delicious drinks, the beach is gorgeous with clear water and more bars and activities. This hotel has it all! The star friends are always around to entertain or urge to join an activity like super fun acqua aerobics even in the pouring rain! the night shows are hilarious. The only small problem was the distance to cancun or playa del carmen for those who want to tour around a bit more, otherwise I give this iberostar five stars and hope to bo back!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
4 Thank starlover222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, April 4, 2013
Dear guest,

First of all we would like to thank you for choosing Iberostar Paraiso Beach for your vacations.

We are glad to hear that you had such an amazing vacation with us. We thank you for your wonderful comments regarding the service and facilities.

It would be a pleasure to welcome you back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New york
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 6, 2013

As a very experienced traveler of all inclusive resorts, the Parasio Beach had by far the most beautiful grounds and pool system we have ever encountered. The front desk staff lead by Jorge were professional, knowledgable and very accomadating to your every need. The beaches were phenominal along with the entire room service staff and ground personnel.
Now the bad news.
Food at all-inclusives is at best.. average, and the liquor very watered down. This by far had the worst selection and horrible tasting food we have ever encountered. The staff is cheerful and efficient, however it cannot compensate for the quality of the food and liquor served. We are from western New York, and perhaps we are accostom to different quality of food.We heard many of the same complaints from our Canadean neighbors form Ontario. However compared to other resorts we have been too, the food and selection were far below the average buffet.. At the sit down restaurants, the food was the same,tasteless and always just warm. Never hot. If your not into desent food and dont mind a lot of walking this place will work for you. We will not be returning.

Room Tip: There are only 30 rooms in this enormous plantation that face the Ocean. Most rooms are located in 3...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank count48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, March 14, 2013
Dear guests,

On behalf of our hotel Iberostar Paraiso Beach we would like to thank you for your feedback in reference to your recent visit.

It is very important for us to receive constructive criticism from our guests as they represent an opportunity to improve our services.

Thank you for your comments on the staff, we will make sure to give our congratulations to Jorge for making your stay enjoyable. We are also glad about your highlighting our beautiful grounds, pool, beach and personnel service.

Regarding the food, we would like to inform you that every concern presented by our guests is very important to us. We will forward your comments to the Manager in order to take the measures for correcting the issues you are mentioning in your review. Please note that our standards when it comes to our Food and Beverage Department have been kept as previous years. We are sorry to hear that we were not able to fulfill your expectations this time.

We sincerely hope that you will give us the opportunity to welcome you back here o perhaps at any of our other Iberostar resorts. We would like to invite you to see our website for the different categories available.

Bets regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny, Iowa
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 4, 2013

We just returned from a 5 day visit, and were very happy with the resort. The staff was very friendly and helpful, the there was a great variety of food at the buffets and specialty restaurants. We especially liked all the fresh fruit and vegetable choices. The standard room that we had was much better than we expected. We did have a problem with a leak in the bathroom sink, but it was taken care of very quickly. If you are able, I would recommend doing the bike tour that is offered a couple times a day early in your visit, as a way to get familiar with the resort and surrounding areas such as the golf course and shopping center. We also loved the taco restaurant in the shopping center.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
6 Thank ankmcderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review, March 22, 2013
Dear Guests,

First of all we would like to thank you for choosing Iberostar for your recent stay and for sharing your kind review with us.

We appreciate the time you took to share your feedback with us since it provides us with important information to improve our services, food, facilities and the Hotel itself.

We are glad to know that the issue with the sink at your room was taken care of quickly by the maintenance department and that you also enjoyed your stay and the time with us.

Thank you for your compliments, our whole team appreciates them and we would be more than glad to welcome you back in a near future so that you can have amazing vacations with us. If this is the case please do not hesitate to contact us prior your arrival.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Beach

Property: Iberostar Paraiso Beach
Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Green Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico

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