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“Beautiful, Wonderful place”

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Iberostar Paraiso Beach
Ranked #6 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed October 25, 2012

We just returned from this relaxing vacation in Mexico. We go to Mexico at least twice a year and always stay at different resorts. This one was very nice- LOTS of walking however. We had a room in the middle complex and spent lots of time walking to the lobby or beach. The pools are incredible. They even have a waterfall/ hot tub area. The food is sub- par for sure. This really was our only disappointment. The restaurants were OK the buffet was just basics. The staff was mostly friendly. There were a few rude men working the lobby desk who were not very helpful. The grounds were spotless. Many birds and animals live at the resort too. I would probably return to another Iberostar resort. The A/C was plenty cool enough too!

Room Tip: Ask for a king bed- ocean view
  • Stayed: October 2012, traveled as a couple
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1  Thank dcfryling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 31, 2012

Dear Guest,
Many thanks for send us your sincere comments. We are very delighted that you have had an enjoyable stay with us.
Thank you for sharing your thoughts and experiences about your recent visit in our hotel. It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, its encourage us to improve and help us in our guest satisfaction and quality service.
Thank you and we are looking forward to welcome you again in Iberostar Paraiso Beach.

Quality Manager
Iberostar México

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,168 - 2,174 of 5,135 reviews

Reviewed October 16, 2012

This is a fabulous property, maintained well, with employees focused on you having a good experience. We stayed at Del Mar in Jan 2012 and at Beech in Oct. Suggest bringing your most comfortable walking shoes because of the distances you have to traverse between the rooms, beech, and restuarants. They have golf carts running around if you don't mind a little wait. Bring your own pool floats. They added coffee makers to the rooms sometime between Jan and Oct. Jan was much more crowded, but the resort handled it well. It appears that Apple is the marketer for Del Mar and Fun Jet the marketer of Beech. The experience with each was very compatible. Apple did have a contact at PHL checking you in, but this was not much value.

  • Stayed: October 2012
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4  Thank Cheman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 19, 2012

Dear Guests,
We appreciate the fact that you took the time to share your stay in January and October, and you actually experienced and the differences and improvements we have been doing at the Hotel to assure all our guests a better stay.

We feel honored to know that you came twice to our Hotel this year and that you enjoyed your vacations on both times, even the high season as January is, we know that sometimes is too crowded for some people, however our Resort is well prepared for this seasons and we are happy to welcome all our guests and offer them unforgettable experiences.
Furthermore in order to help with the transportation we have 2 trolleys driving around the areas to give rides to our guests. Please be assured that we have taken note of all your comments and thank you for your tips.
Once again, thank you for choosing Iberostar and we look forward to seeing you again at our lovely hotel, if this is the case, please do not hesitate to contact us at rpparaiso@iberostar.com.mx


Kindest regards,

Quality manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

After following the reviews we were both looking forward to this holiday; although my husband is a chef and therefore very fussy about his food we also a bit apprehensive about the food as there were a few bad to average reviews about the food! We also stayed at 'T'he Royal' in Cancun so we were very spoilt on that holiday.
Room
Our first appearance was 'wow' and couldn't believe how large this resort was. The hotel lobby was very nicely decorated and the efficiency of the staff was very good.
The room was nice (pretty much the same standard for carabbean). Although the shower was probably the worse thing about the room as it had hardly any power. You do not need to worry about water as they provide you with plenty every day.
Restaurant.
The food was very nice. I don't understand the low ratings about this as there are so many choices. The only thing I was disapointed about was the bread as it was never very fresh. The restaurants were also brilliant. If you have a hearty appetite and like meat then you must book into the Brazillian. The steakhouse was also very good. We booked at the Italian and I was not that impressed as I ordered Rissotto and ended up with normal rice baked with cheese. My husband however had the veal and was quite overwelmed by the standard and taste. The Japenese was good we would recomend just for the experience (although the food was average).
Drink
The drinks were very good but be warned THEY ARE NOT WATERED DOWN like most All Inclusives!!! There are some drinks that you can't see but don't disregard this eg If you want Jack Daniels they do have it you just have to ask, the same for absolute vodka. The only thing that was very very disappointing is the standard of the wine. It was undrinkable in the bars however in the restaurants it was very good. Saying that we found that in the second week, we booked the Steakhouse again and found the same low undrinkable standard being serfved so I'm unsure if we were just lucky in the first week and they still had some stock left!
Star Friends/Pool
The activity staff were brilliant. They kept you entertained at all times with lots of interesting things to do or watch. The pool was massive and fantastic.
Location
This was a let down as my husband and I like to walk about outside however we appeared to be on a main highway so couldn't do this. We were also surprised at how far we actually were from Player Del Carmen.; however the hotel provides a shuttle bus about 4 times a day for only 100 spanich paco's (approx £5) per person. You just have to pick it up next door which is a two minute walk to the sister hotel entrance.
Finally we went on a trip for my birthday.Xel-Ha! It was probably the best I have been on. It was absolutely fabulous (rather than go into this please google it)
Overall Summary.
It was a great place, although not as the same standard as The Royal (but that was more expensive anyway) the staff were wonderful
The meals were very good. The drinks were great apart from the wine. One thing that was disappointing was although when I booked this holiday, it had a box to state if there was a celebration involved. I stated that it was my birthday on the 2nd Oct however I'm unsure why it asked as there was no special treats or acknowledgement by the hotel on the day!

Room Tip: Ask for room close to reception/pool
  • Stayed: October 2012, traveled as a couple
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4  Thank hansojm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 19, 2012

Dear Guests,
We really appreciate you took the time to share all your comments and inform us about your stay.

Thank you for mentioning our welcoming and affectionate staff and the high class cuisine. We turn our attention to our employees to make every guest feel at home and to make sure they enjoy their stay. It is a pleasure for us to hear that you treasure our resort, the cuisine and the staff, we have already share your comments with the main Chef in order to take in consideration your comments in regards of the bread and the Japanese restaurant menu.

Our pools are one of our best attractions since it is huge and it’s a lagoon type pool, we try to offer different surroundings at the pool to enjoy with family, alone or with friends, it is big enough to host you if you want to relax at the quiet area, or have fun at the activities pool with the Star Friends.

We delighted to know that the drinks were good enough for you and you enjoyed them. We regret the fact that the wine was not your expectations even though we offer an a la carte menu with different options you can get for an additional charge, nevertheless we take your comments in consideration and shared your experience with our Maitre in order to see the best way to improve it.


Please be assured that we have taken note of all your comments and thank you for your tips. For our management team – as well as for all the other departments– it is essential to get a direct feedback of our clients.

We would be glad to welcome you again in a near future and enjoy another unforgettable vacations, if this is the case, please do not hesitate to contact us at rpparaiso@iberostar.com.mx




Kindest regards,

Quality manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

My visit was the first week of September. This is a very nice clean resort. The Riviera May is one of my favorite areas. The biggest positive for me was EVERYONE was extremely nice, which made a huge difference. Over the years of visiting Mexico people are becoming more and more less friendly to down right rude. There is lots of wildlife and are very tamed. The pools were clean but need repair along most of the edgings. The large waterfall area was underconstruction throughout our visit. The sand was pretty & white but there was a lot of seaweed in most of our swim area. We always had a place to sit and the food by the beach was pretty good. They have a beautiful gold course. The nighttime shows were good & they have a fun little disco. Now on the downside. They only let you book reservations at 2 of the indoor restaurants for a weeks stay. All others are outside; be prepared to sweat while dining. The food was average, and remember in Mexico they really don't add flavor to their food like we do in America. The room was nice & clean. We saw a few tiny ants in the bathroom. There are no elevators and we were on the 3rd floor. The resort is huge so plan on doing a LOT of walking.

Room Tip: There are no elevators!!
  • Stayed: September 2012, traveled with friends
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3  Thank SavonaLexus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 17, 2012

Dear friend,

We would like to thank you for your recent stay at our Iberostar and for your comments.

We feel amazed to read your experience and that you enjoyed every single moment of it, the staff is honored to know that the service was friendly, nice and it made a difference with your other vacation.

We regret the fact that you were not able to use our waterfall; unfortunately we were giving some maintenance and painting. We just reopened it about two weeks ago!

Finally, we would like to thank you very much for all your tips. We hope to welcome you back to Iberostar Paraiso Beach at some stage in the near future.

Kind regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

My friends and I needed a work break so we chose this resort. We just got back yesterday and I want to go back. Checking in was no problem at all. There is a sign when you walk in that says they do not accept US Dollars and the man at the front desk told us that also. Everyone took the dollars. So don't worry about that. The rate is about 11 pesos to a dollar.
They go over the resort map and because Paraiso beach and Del Mar are in the same area he drew a line around ours. I'm pretty sure we all shared the same restaurants and the beach blends all together so you can use eachother's snack and bar areas.

On to the important things. The drinks at the beach and the pool are weak! It depends what you are looking for. They do make drinks that are off the menu. If you want more alcohol ask for it. There is a soda machine too but by mid afternoon there are bees all over it. The mini bar in the room consists of water, three beers, and some soda. I was a little disappointed. The food is good. Depending on how many nights you are there you get so many availabilties to the other restaurants. We had mexican and Japanese. Both very very good! The buffet is also a wide range of options. There is a smaller breakfast and lunch buffet near the pool and the beach. The restaurants are on the other side of the resort so most mornings we went there with bathing suits ready for the beach. On the beach around 11 they start a "snack bar" I thought it would nachos and ice cream however there are hot dogs, hamburgers, rice, chicken, mashed potatoes, etc. The ice cream is questionable if you are stomach sensitive. They had a beach party one day and they made Paella with salsa and fruit cups... so goooooooddd!!

The resort itself is huge! The staff is very accommodating driving around golf carts to pick you up. If you need to be somewhere you can also call for a ride. There are shopping areas, a spa and a gym on one side of the resort. All the way on the other side are the buffets, Mediterranean , Japanese, Mexican, Steak house and more im forgetting.
We didn't spend too much time at the pool but we walked through it to get to the beach and to stop and get our towels.( You have to give them a towel card and you can get one clean one per day after that. We would switch out towards the end of the day and bring it to our room so it saved us a stop in the morning.) You need the cards to check out though. It tended to get slippery on the tiles around it when walking. There are many areas to be by yourself if you wanted to.

The only negative I have are the misquitos. Bring bug spray. My one friend got three, my other got none and I got about twenty bites--no lie. They hit me at dinner and breakfast and who knows when else. They love me in Pennsylvania too so think about planning for it. the staff is great! Alejandro picked us up and checked us out, Lester will ask you to play volleyball and do some zumba on the beach, Joshua in the dining room, and the best secret of all is Ismael in the lobby bar. Best drinks on the resort. Worth the stop.

This resort is absolutely worth it--great staff, clean rooms, great beach and pool --I will definitely be going back.

  • Stayed: October 2012, traveled with friends
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4  Thank kris0740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 17, 2012

Dear Guest,

It is amazing to hear that your vacation was fabulous! Thank you for taking the time to share your kindest review, we are sure that other travelers will find it helpful.

We are glad to know that at the check in everything went smooth and easy, also that the receptionist gave you all the information you needed upon arrival. As you mentioned, Iberostar Paraiso Mar & Beach are sharing the same facilities, restaurants and grounds.

We feel honored to have contributed to making a wonderful holiday and are extremely thankful that you expressed your sincere satisfaction with our impeccable service. Our food and beverage department were especially happy to hear that you enjoyed your dinners and every meal. Every week we offer the paella taste to all our guests on the beach where cooks will prepare this famous Spanish dish in front of our guests.

Furthermore in order to help with the transportation we have 2 trolleys driving around the areas to give rides to our guests.

Once again, thank you for choosing Iberostar and we look forward to seeing you again at our lovely hotel.

Warm regards,

Quality Manager
Iberostar México

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

I have stayed here many times. I love the feel good about this place. It has one of the best grounds of any hotel in the riviera maya. Everything about this place is very nice. I come here to relax and enjoy all the hotel has to offer. Wildlife is abundant. Fun is around every corner. There is a lot to see and do, so make sure to rest before going to this great paradise.

Room Tip: Rooms towards the beach are quieter at night. So if you go to bed before 11pm i would choose a room...
  • Stayed: September 2012, traveled with family
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3  Thank Jason71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 12, 2012

Dear friend,

First of all, we would like to thank you very much for your loyalty and for sharing this review with our online community. It is a great honor for us to know that you are enjoying your vacation among us year after year.

We look forward to welcoming you again to Iberostar Paraiso Beach, your home away from home.

Best Regards from all the team,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

I have been to the Iberostar properties five times and have to say i love everything about this company and the property. Although i have only been to the properties at the Mayan Riviera, i have to say that the staff is amongst the best in the world!!I have been all around the carribean and have never been treated so well!!!Kudos to you Iberostar you know how to make a customer feel like a million bucks!!We havent seen you guys in four years but we will be back in June 2013.Thank You and keep up the great work!The Cardinale family

  • Stayed: September 2012, traveled with family
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3  Thank CCITALINO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this reviewResponded October 4, 2012

Dear Cardinale Family,

We would like to thank you for your fifth visit to Iberostar and for all theses amazing comments of your recent experience with us.

Thank you very much for your kind words and especially about our staff, we always try to do our utmost to make our guest feel at home. We are so glad to hear that you felt welcome and well attended year after year.

Thank you for your trust and for your recommendation of our Iberostar Paraiso Beach.

We are looking forward to meeting you in June 2013. Please do not hesitate to contact us should you need anything rpparaiso@iberostar.com.mx.

Warmest regards from your Iberostar family,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Green Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
Price Range: $171 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico

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