We stayed there for one week between 14 & 21 September as an exchange for our time-share. Our suite was luxurious, the service was super by a very helpful & friendly staff but unfortunately our stay was horrible. To start, we were pressured to attend a high pressure time-share pitch that lasted well over 5 hrs and being handed from one salesperson to another (total of 5) each misrepresenting their identity. Our suite which was on the first floor faced a wall of jungle, no sky no sun suffocating. Going any where in the resort required a shuttle for which you waited & waited. The resort had a concession selling grocery and other items whose price was 5-10 time the Mexican market price. Going to playa del Carmen again needed an expensive taxi ride or again an overpriced and infrequent shuttle. We felt totally trapped. The topper was stealing my wife's iPhone from her beach bag. Never again will we go there.
- Also Known As:
- Grand Luxxe Riviera Maya Playa Paraiso, Mexico