As an owner, I hate not giving this review 5 stars but will explain later. First of all, the resort is gorgeous. The pools are beautiful, especially the Luxxe pool, where we spent most of our time. The concierge and staff there are wonderful. Our villa was absolutely beautiful--two bedrooms, living area, kitchen, large deck with plunge pool. Unfortunately, we were not able to enjoy the deck area very much because we were on the first floor facing the trolley/cart path which were constantly going by our room. They were very noisy and intrusive, so it was impossible to sit out on the deck and read, make a phone call or just enjoy the "peace and quiet". Not only did this happen during the daytime, it went on until midnight and started back at 7:00 a.m. Hard to get a good night's sleep. It was very annoying, thus making my overall rating 4 stars, instead of 5.
Other than the above mentioned problem, I cannot say enough great things about this property. The staff go out of their way to accommodate you, from the trolley drivers, concierges, bellmen, etc. Everyone so friendly and helpful.
The restaurants are wonderful--we ate at Gong, Tramonto, The Burger Bar, and Havana Moon. Food in all were delicious. We especially loved Gong and Tramonto for dinner--ate at each twice--had lunch at the Burger Bar every day. The staff at all of these were excellent, as well.
This is a wonderful property. I had requested to be on the second or third level two weeks prior to my visit, but obviously didn't receive my request--very disappointed in location of my room. Otherwise had a great time.
- Also Known As:
- Grand Luxxe Riviera Maya Playa Paraiso, Mexico