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“Wonderful resort!”

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Grand Luxxe Riviera Maya
Ranked #2 of 11 Hotels in Playa Paraiso
Certificate of Excellence
Charleston, South Carolina
Level Contributor
200 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Wonderful resort!”
Reviewed May 8, 2013

As an owner, I hate not giving this review 5 stars but will explain later. First of all, the resort is gorgeous. The pools are beautiful, especially the Luxxe pool, where we spent most of our time. The concierge and staff there are wonderful. Our villa was absolutely beautiful--two bedrooms, living area, kitchen, large deck with plunge pool. Unfortunately, we were not able to enjoy the deck area very much because we were on the first floor facing the trolley/cart path which were constantly going by our room. They were very noisy and intrusive, so it was impossible to sit out on the deck and read, make a phone call or just enjoy the "peace and quiet". Not only did this happen during the daytime, it went on until midnight and started back at 7:00 a.m. Hard to get a good night's sleep. It was very annoying, thus making my overall rating 4 stars, instead of 5.

Other than the above mentioned problem, I cannot say enough great things about this property. The staff go out of their way to accommodate you, from the trolley drivers, concierges, bellmen, etc. Everyone so friendly and helpful.

The restaurants are wonderful--we ate at Gong, Tramonto, The Burger Bar, and Havana Moon. Food in all were delicious. We especially loved Gong and Tramonto for dinner--ate at each twice--had lunch at the Burger Bar every day. The staff at all of these were excellent, as well.

This is a wonderful property. I had requested to be on the second or third level two weeks prior to my visit, but obviously didn't receive my request--very disappointed in location of my room. Otherwise had a great time.

Room Tip: Request a room NOT facing the trolley/cart path.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank ann2122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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521 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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  • English first
  • Finnish first
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  • Any
English first
Bentonville, Arkansas
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 8, 2013

We stay here at least twice a year & the accommodations, the property & the staff are incredible. We can sleep 8 easily and have room to spare. It is about 30 minutes outside of Cancun (thank goodness!) & about 15 minutes to 5th Avenue in Playa del Carmen. The resort has 6 + places to eat & drink, a market on site, an incredible spa & plenty of pools & palapas & plenty of room at the beach to accomdodate all who stay here. Suggestion: rent a car.....it's inexpensive & very safe & easy to find your way around this area. Enjoy your stay at Grand Luxxe but get out & see the area on your own. There are some great restaurants on 5th avenue (as well as $25 one hour massages!) & Akumal is an awesome place to spend a day, swim with turtles & eat/drink.
We have been with family & couples----great spot for either!

Room Tip: All the rooms are incredible!
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank Gohawgsgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City Florida
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 21, 2013

A fantastic experience. The service was amazing. We were treated like royalty.
The swimmig pools were the nicest I have seen anywhere.The suites ard so plush and the appointments are wonderful We had a large outdoor patio that had a plunge pool and was totally private and overlooked a incredible jungle setting. . The twice daily maid service was impeccable. We enjoyed the coffee and tea offered by conceirge each morning. The conceirge at the Grand Luxxe pool was so wonderful offering everything from floats to popcycles and cleaning your sunglasses. The restaraunt for just Grand Luxxe guests at the pool was our favorite for dinner and lunch. Beautiful setting and service and food that was unbeatable. We also enjoyed the crepes at the crepe shop.

Room Tip: If it is the Grand Luxxe the rooms are all wonderful. The corner units are 300 sq foot bigger if you...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CathyT322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collegeville, Pa.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 11, 2013

Our family of 8 vacationed at the Grandluxxe Resort the week of Easter. We rented a complete villa, which involves an apt. with the lockoff. The Living area opened onto a beautiful huge deck, where we had our breakfast every morning. The doors to the deck open about 4 folds, which we kept open all morning and in the evening. No bugs. We faced building 1 and beautiful world of wild life, seen through the forest. Requested the third floor, and we got it. How lucky.

Maid service was immpeccable. Every morning, after leaving, our maid did our dishes, made beds and left the apt. spotless. Also in the evening after we left for dinner. What a pleasure.

Transportation throughout the complex was always on time. Loved the open air carts, especially in the evening returning from dinner.

My one complaint had to do with the extra beds that were pull-outs from under sofas. They are only mattresses on pieces of board, with rollers. Two young children 9 and 11 were able to sleep on them, but it would be impossible for the average adult. In the lockoff, we had two other adults on the sofa and pull-outs. Again, these were two uncomfortable beds for adults.
We were so impressed with the luxury of everything about the villa that we could not understand why they would not put better quality sleeping facilities for other adults. Pull- outs some times can be pulled up and you are elevated on a comfortable matteress. I guess it's money.

We did snorkling through the dive shop, which was wonderful also.


Would go back, if only I could rent a few cots so all adults could sleep comfortably.

Room Tip: Requested the third floor a few weeks earlier and recieved it.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank fouryou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 10, 2013 via mobile

We are here for our 25th Anniversary and have had a lovely time in a top class resort. The service from the staff is immpecable. Even though you usually take the golf cart shuttle to get around its not a long wait ever and its a great way to talk to other travellers from around the globe! The rooms are beautiful and even though we are in a studio, it is luxurious and very large with 2 patios and a large seperate living room. Meals are a bit pricey, but always good.

Stayed April 2013, traveled as a couple
Helpful?
2 Thank cathy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 8, 2013

This is the top end hotel at the 2000-plus acre property that includes a Bliss, Grand Bliss, Mayan Palace and Grand Mayan hotels. The 2 buildings are off to the side of the resort, and are about a 5 minute walk or short shuttle to the main areas. The suites are huge and lavishly appointed, with a very large "outdoor living room" for a balcony. The suites overlook the jungle - ie there are no beach or ocean views, but you do get the sound of the jungle birds and a lot of privacy.

The "Villa" suites are end units and 50% larger (3000 sq ft for a 2-bedroom) - but usually the rent is about the same as for the other units.

The restaurants on site are first rate ++ - even the "burger" restaurant finds creative ways to present the old ground beef standby. Try the Kobe burger!

The concierge on the ground floor provides coffee in the morning - a nice way to get started. The staff are super helpful.

This is a timeshare, but it is of an order of magnitude better than anything advertised in RCI!. Unless you are an owner, you need to rent from one. Lots available through VRBO, although you should search Grand Luxxe as well as Grand Mayan, since some GM renters also offer Grand Luxxe suites.

Room Tip: Ask for a Villa suite. Eat on site for great - I mean superb - cuisine.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Ed3463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libertyville
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 4, 2013

We recently returned from a week-long stay at the Grand Bliss in Rivera Maya—I am writing the review under the Grand Luxxe as technically we were guest of Grand Luxxe owners and because since the Grand Bliss is so new-little web presence exists. Because of this, we were a little nervous of what were getting ourselves into…No website? No pictures? Few reviews? Upon arrival any of our skepticism was immediately put to rest as the resort and our accommodations at the Grand Bliss were phenomenal. My husband and I shared a two bedroom suite what was much too excessive for what we needed—excessive but luxurious. Our bedroom was spacious and had the most comfortable king-sized bed I’ve ever enjoyed in a hotel. Our living room and kitchen contained two day beds, TV, kitchen table and decorated in a chic-beach style. Our bathroom was huge, complete with a whirlpool tub (which comfortably seated two), a large rain-shower, double vanity and private toilet.
The resort itself is huge including the Grand Bliss, Grand Luxxe, The Mayan, Grand Mayan and Bliss resorts. As the best pools are at the Grand Mayan and the Grand Luxxe, transportation throughout the resort is through a system of gulf carts shuttles. While you never have to wait more than a few minutes for a shuttle, the shuttle will always take you to the Grand Mayan, and should you choose to go anywhere else from there you will need to make a “connection” to reach your final destination. We found it was most convenient to walk to our destination from the Grand Mayan.
Most of our days were spent at the Grand Luxxe beach-where padded chase-lounges with pillows and cabanas line the beach. The view of the white sand and the strikingly blue water was spectacular-even if you couldn’t swim on the rather rocky shores (we quickly discovered that a 15 minute walk north brings you to a spectacular swimming beach). The service at both the Grand Luxxe Pool and Beach was phenomenal and kept us returning each day. For instance, one day I ordered a glass of sparkling wine and since they didn’t have it at the bar by the beach, our server sent a runner to the wine bar on the opposite side of the resort to bring a bottle just for me! This is also the location of the famous “Burger Custom Made” restaurant which might be the best restaurant on the resort. We couldn’t get enough of the Truffle Fries and Peppercorn-Brie burger! We enjoyed this meal a few times on the beach as the food was brought directly to our lounge chairs!
The Luxxe pool is also spectacular, it is warm and quiet with equally exceptional service. Some of our time was spent at the Grand Mayan and Mayan pools for a change in scenery, but nothing compared to the accommodations at the Grand Luxxe.
During our stay my husband and I also enjoyed dinner at Havana Moon, Tramanto and Gong-the latter two being the more ”formal” restaurants. While the food, wine and service was good at the restaurants we couldn’t help but notice the “slip” in the dress code. While dressed for a nice dinner it was odd to see other guests running around in flip-flops and rumpled t-shirts.
All in all, it was a fantastic vacation where we enjoyed amazing service, great accommodations and a lot of beautiful beach time!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank SarahR220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Luxxe Riviera Maya

Property: Grand Luxxe Riviera Maya
Address: Calle Carretera Federal Km 48, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
#1 Spa Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#2 Romantic Hotel in Playa Paraiso
#3 Family Hotel in Playa Paraiso
Number of rooms: 6
Also Known As:
Grand Luxxe Riviera Maya Playa Paraiso, Mexico

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