The Grand Luxxe exceeded our expectations. Not only are the facilities beautiful and immaculately maintained, the staff goes above and beyond to keep guests happy. The only issue we had was with the manager at the Custom Burger Restaurant. We waited at the pool for about 45 minutes for a server to take our drink order, when no waiter arrived, we walked up to the bar and were told that we were 10 minutes late for the happy hour drinks. I started to tell the manager that we had been waiting to order for 45 minutes, and he walked away!! He was very unprofessional and arrogant. We did not go back to the burger restaurant because of his behavior, I would suggest the management send him for training. Also, I got food poisoning from a salad served at the Custom Burger Restaurant, it was not terrible, but slowed me down for a few days. Maybe this is a result of poor management too?!?!
Other reviews detail the resort - all in all, an excellent choice when visiting the Riviera Maya.
- Also Known As:
- Grand Luxxe Riviera Maya Playa Paraiso, Mexico