This was my 9th trip to the Dominican. 5 to Punta Cana, 4 to La Romana. This was our second trip to an Iberostar.
Comparatively, Iberostar Hacienda was, I'd say, a B+. It is by no means over the top luxury and elegance, but more quaint and homey. The grounds however were beautiful. Rooms average. Starting with check in, it was very expedient and easy. Cezar at reception was fantastic and will go far with whatever he chooses. If we needed anything from day 1 to day 7, Cezar was the man. If you are going write his name down, as Cezar equals results!!! Our room was average. Nothing over the top, but not bad in any way either. It suited our needs. The pool was very nice. Lots of lounge chairs and huts, which is not always the case. The beach was also pretty good, plenty of chairs and huts. The hard thing was the sand. It felt like walking in quicksand. Usually we would walk miles of beach, but here, 100 yards felt like a mile.
Restaurants were nice. Food was good. The buffets were hard to navigate as I assume different cultures have different approaches to getting their plates full. It was like a traffic jam with no traffic lights. The dinner spots were much better and fluent. Japanese was very good. Steak House was probably the least favorite. Gourmet was good also. Ironically, my favorite meal was the steak at the Mexican, had it twice!
The bars were all pretty good too. It was always fast and served with a smile. My favorite guys were Nino and Adrian at the pool bars. Great personalities!! Also, I suggest taking your own thermal cups to avoid beverages melting quickly or getting warm, also to avoid their 5 oz cups.
Another aspect that we really enjoyed was the entertainment staff. they all seemed very nice and happy in their work. the ones that truly stood out and should be commended are Nicolas, Derlan, and my main man Gabrial! Gabrial was only there a week or two and was already a superstar at his profession. He will go far!!!
The cleaning staff was also awesome. They work so very hard sunrise to sunset!!! From the groundskeepers to the room maids or lobby maids, they truly need commended too!!
In closing, what truly makes this hotel is the staff. Without them, this resort would be below average. I often noticed management hot and heavy on their staff, and to much of a degree I felt unnecessary. I felt bad for these hard working people.That being said, I hope management knows what is perceived by its guests! Lastly, the only real thing I didn't care for, was there were ALOT of kids. To no fault of the resort of course. But it was quite difficult to catch a nap by the pool or on the beach. And shame on a few groups of people who let their teenage boys run amuck around the resort with no regards for other guests, staff, or anyone, but themselves. Your parents should be ashamed!! Hope this helps and if anyone got questions, happy to help...
- Official Description (provided by the hotel):
- Directly on a fantastically beautiful, fine sandy beach. Around 5 km from the finish village of Bayahibe. Top 5-star luxury. Tropical gardens. Varied gastronomy. Water sports galore. Spa & Health Centre. ... more less
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- Also Known As:
- Iberostar Hacienda Dominicus Hotel Bayahibe
- Iberostar Hotel Bayahibe
- Iberostar Hotel Hacienda Dominicus
- Iberostar La Romana
- Iberostar Hacienda Dominicus Dominican Republic/Bayahibe