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“felt like almost like royalty”

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Iberostar Hacienda Dominicus
Ranked #1 of 16 Hotels in Bayahibe
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed April 23, 2013

We stayed for a week and had fabulous service, relaxing days and lazy evenings. The staff is so kind and always wishing to serve. I have read comments about English being a barrier at times, but I found that knowing a few words of Spanish for yourself goes a long way. Knowing that you were trying to use their words meant alot to most of the staff. Who are we to expect them to be perfectly fluent, anyways?!! There were many French and German folks staying as well, so don't expect English to be a majority language.
The grounds were very beautiful and the wild life added a serene touch. Seeing a swan gliding along without a care made one feel carefree and relaxed. Trees and shrubs were all very well groomed. No bugs!!!! We had brought repellant but never needed it.
We had mentioned that this was an aniversary trip while checking in and receved a lovely second bottle of rum with a warm note attached.
Francisco, the Apple rep was outstanding and very professional.
We would return again in a heartbeat!

Room Tip: We were in building 3 and had no complaints.
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  • Stayed: April 2013, traveled as a couple
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1  Thank SmsusanK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 24, 2013

Dear guests,
Thank you for choosing Iberostar Hacienda Dominicus for your holidays and for sharing your experience on Tripadvisor.
For the whole team, especially for the Manager, Mr. Amando Pozo, it is motivating to acknowledge that our friendliness and excellent service not only ensured you a memorable holiday, but also made you feel as a “Star” or as you entitled your review, as “royalty”. In Iberostar we want our valuable costumers to “enjoy being a Star”.
We are looking forward to welcome you back and remain at your entire disposition for any further assistance prior your next visit.
Best regards,

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983 - 989 of 9,165 reviews

Reviewed April 23, 2013

My wife and i spent a wk here apr 13 - 20 , destination wedding to attend on Tues. The wedding day was great wheather and a good time by all ( 50 pepole attended )
Dissapointed with how the resort failed to keep control of the other gest surronding the ceremony . Dinner was held in the mexican res. , not very good food for the main entre my beef tasted like the bottom of my sandals. THEIR is many good things to say about this resort as their is negative things . I have traveled to Cuba , Jamaica 2 , Mexico , Barbados etc . Our room was excellent , very clean and the maid was great . Didnt like having to pay $20 for the usage of the safe . The resort grounds are emaculate ,staff always working on the plc . Pool is beautiful , very clean every day . The food here is average ( Jamaica is a lot better ) could be just us but we didnt feel great all wk , not like us we like all types of food . I did have a great ela cart dinner in the colianal res. , nice lobser tail ( expect to tip ) .Let you now all the bars stock only the island brands ( unlike JAMAICA that had good top notch liquior)The staff is usually friendly , lots of security all day u feel very safe . But you would think that staff working in check in , bars , waiters in the elacart res can speak enough english to converse with you , not the case , very frustarting to get the wrong drinks ect . Like to say that SAMUEL is a great staff member very freindly . Staff at the lighthouse bar also are great ( resort should add another staff there to busy for one guy ) This resort is a 5 star for grounds , beach , pool , but a 3 star for food
Now we fly into Punt cana Sat at 3:00pm , sunwing flight was good no problem until we landed. This is the worst airport i have been to , about 1500. people trying to get thur customes and on a bus . this airport should only handle 500 pepole at a time . 2 1/2 hrs of being pissed off finally found the rite bus to get on ( NO HELP FROM THE SUNWING REP ) the airport staff here are the worst i have seen . When we departed on the 20th again 3 hrs of confussion and a ton of passengres compainling of the delays . Only 5 dominic minutes ( its a joke for 2hrs can time )
Neddless to say we will never travel to PUNTA CANA airport again .my final comment is that I think Punta Cana has become to popular and greedy for all of our business as you dont feel very welcome like other destinations treat you

Room Tip: building 4 is close to the ocean and pool
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  • Stayed: April 2013, traveled as a couple
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Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 24, 2013

Dear guests,
We would like to thank for writing a comment on Tripadvisor about your experience at Iberostar Hacienda Dominicus.
In the name of Mr. Amando Pozo, Hotel Manager, we express you our satisfaction for your positive valuation about the friendliness of our staff and the beauty and cleanness of our grounds. In Iberostar one of our guiding principles is to upkeep our premises. we have congratulated Samuel for making your holidays special.
On the other hand, we regret to acknowledge that our exquisite international cuisine could not meet your palate’s expectation as in Iberostar one of the key of our success is our international cuisine which caters for our largely international clientele. We have shared your feedback with our Executive Chef so he can evaluate his performance and deliver the level of service according to our Iberostar standards.
We hope to welcome you back again. Please contact us for further assistance.
Kindest regards,

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Reviewed April 21, 2013

We are still at the haciendas Dominicans and are in our last few days of another excellent holiday. The staff, food,weather,entertainment are all 5 star - the beach is soft sand and safe for kids - the service and friendliness of the staff is consistently superb - this is our 8th time here and how anyone can complain is beyond us - bottom line worth every penny of our hard earned money.

  • Stayed: April 2013, traveled as a couple
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3  Thank Alasdair_Gilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 22, 2013

Dear Guest,
In the name of the Hotel Manager, Mr. Amando Pozo, we thank you for your loyalty when choosing Iberostar Hacienda Dominicus for your holidays, and for taking time to post a review about your recent experience among us.
We want to express you our satisfaction and how honored to acknowledge that the friendliness of our staff members and our beautiful grounds have been ensuring you eight unforgettable experiences as it is our goal in Iberostar Hotels and Resorts.
It would be a great pleasure for us to meet you in our premises once again, and please do not hesitate to contact us in advanced for further assistance,
Kindest regards,

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Reviewed April 20, 2013

Friendly, responsive and helpful staff made our trip very enjoyable. A shout out to Samuel who shared a love of fishing with my husband (nicknamed him 'Fish Man" :) ) and greeted us warmly each time we saw him. Yan and Angelico at the pool bar were great guys who provided excellent service. Hayzeus (sp?) from the Dive Center was a wonderful scuba instructor. Many of the staff were not familiar with English but when they did not understand they quickly sought someone who did. A great escape for a destination wedding.

Room Tip: building 4 on the south side has an ocean view
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  • Stayed: April 2013, traveled with family
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Thank Janet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 21, 2013

Dear guest,
On behalf of Mr. Amando Pozo, Hotel Manager, we thank you for choosing Iberostar Hacienda Dominicus to celebrate your wedding and for taking the time to write a review about your experience. Once again congratulation for this special step in your lives and we wish you well.
We are very satisfied to acknowledge that the excellent service provided by our friendly staff, among them Yan, Samuel and Angelo, not only ensured you a memorable wedding celebration but also made you feel as a “Star” as we aim in Iberostar Hotels and Resorts.
We will be happy to welcome you back again and remain at your entire disposition for any assistance prior your next visit.
With kindest regards,

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Reviewed April 18, 2013

My wife and son spent a week at this resort with some friends and had a great time. Our room was clean and had no issues. The grounds were really nice with some wildlife for the kids to check out. The staff was extremely friendly but very few of them could speak good English. But overall they were so nice. The food was very good but 3 of us did get the stomach and rear end revenge. Stay far away from the water they poor at the meals. It tasted bad and I am pretty sure it was the reason we got sick. The entertainment was hit or miss. Some shows were good but others were just plain terrible. Best bet is to hit the lobby bar and listen to some music over a few drinks. The pool and beach were awesome but too many people break the rules and reserve spots. They need to figure out a way to stop that. I like to sleep in on my vacations so it was tough getting a beach tiki after breakfast. The beach bar is a very cool feature. It was a great place and the El Presidente was always cold!!

Room Tip: Block 4 is close to the beach and Block 3 is close to the pool.
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  • Stayed: April 2013, traveled with family
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1  Thank SniperK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 19, 2013

Dear guest,
We want to thank you for choosing Iberostar Hacienda Dominicus for your holiday. In the name of the Hotel Manager, Mr. Amando Pozo, we also thank you for taking time to write a review about your experience among us.
We are very pleased to acknowledge that our varied gastronomy, beautiful premises and excellent service from our friendly staff ensured you and your friends a memorable holidays as we aim in Iberostar Hotels and Resorts. Likewise, we welcome your suggestions about how we can improve the experience of our valuable costumers on their holidays at our hotel and have shared them with our management team.
Please allow us to clarify that the water we serve in our restaurants and bars comes from bottled water provided by an international worldwide well-known brand, as well as the water we use to ice cubes. We also follow strict sanitary procedures and recommendations based on the Dominican Republic´s Regulations and by Saniconsult, our external Hygiene consulter. We assure you that we only serve purified water that has no risk for our guests.
We are already looking forward to welcome you back; please feel free to contact us to assist you before your next visit.
With best regards,

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Reviewed April 17, 2013

LOVED the hotel and the staff was not only very friendly and helpful but "over the top" to go out of their way to assist. Brita (management) made things happen and fulfilled requests immediately to ensure our satisfaction with the resort experience.
Professional staff, Emanuel (reception), Alberto (concierge) and the fun entertainment "Herman" always dressed as a different character and with natural charm, friendliness and humor.
It all made a memorable day. Thank you! Paula

Room Tip: We had a pool view not a lot by the ocean due to the layout but the grounds are just beautiful! Peac...
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  • Stayed: April 2013, traveled with friends
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3  Thank nonna45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 18, 2013

Dear guest,
On behalf of Mr. Amando Pozo, hotel Manager, we thank you for writing a comment on Tripadvisor about your experience at Iberostar Hacienda Dominicus and for choosing our hotel for your holidays.
We want to express you how pleased we are to hear that the excellent service provided by our friendly staff ensured you “enjoy being a Star”. We have congratulated Britta, Emmanuel, Alberto and German whose service made a difference during your visit.
We are looking forward to welcome you back. Please feel free to contact us before your next visit.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

I stayed at this hotel with my husband. For one week. We had a great time.
The rooms - we started in building 2 it was great . Note building 7 is right on the beach. Also the ac worked great and there was a very huge clean bathtub. Our housekeeper filled it with bubbles and rose petals and flowers were always in the room.
The food- the buffet was good its buffet food. We alway something yummy. We mainly ate at the buffet by the pool. There Are 2 buffets during day and one on the beach after 4pm . However I wish there was chicken sandwich's. Anyway we ate at the steak house it was good ,Mexican was THE BEST I HaVE EVER HAD.the Japanese was horrible very soy sauce and not teriyaki flavored.i wish we tried the French instead. Late night food should have more selection and maybe some plantains or rice just a thought.
Grounds- amazing very clean, no bugs at all.
Shows- they were fun and entertaining ( lion king show was so cute)
Club- alot of older people so it was never really busy ( fine with us) . I prefered the lounge
Pool bar was the spot to be ( Nino best bartender ever ... He should get a raise) we are beach people we loved the pool
The beach- we found alot of places that were not rocky at all . Water was not rough and we ALWAYS Found chairs and lots of palm trees... Best beach.
The only thing that upset me is no one was tipping we tipped everyone. Come on these employees work hard. Overall we will go back for sure.Give this place a try you will love it...and the safe was free something new I guess.

  • Stayed: April 2013
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3  Thank colleen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Hacienda Dominicus, responded to this reviewResponded April 18, 2013

Dear guest,
In the name of Mr. Amando Pozo, Hotel Manager, and the whole team, we would like to thank you for posting a review about your stay at the Iberostar Hacienda Dominicus and for choosing our hotel for your holidays.
We want to express how satisfied we are to know that your stay at our hotel was memorable. We appreciate your positive valuation about our exquisite cuisine, our options for daily and nightly entertainment, the beauty of our premises and the friendliness and excellent service from our staff. In Iberostar we are committed to provide the best service to our beloved guests. We have congratulated Nino for making your holidays especial. Likewise we have forwarded your feedback regarding our Japanese restaurant with our Executive Chef.
We are looking forward to welcome you back; please do not hesitate to contact us before your arrival.
With kindest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Hacienda Dominicus

Address: Playa Bayahibe, Bayahibe, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Bayahibe
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bayahibe
#1 On the Beach Hotel in Bayahibe
#1 Family Hotel in Bayahibe
#1 Spa Hotel in Bayahibe
#1 Green Hotel in Bayahibe
#1 Top resorts Hotel in Bayahibe
Price Range: $187 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Hacienda Dominicus 3.5*
Number of rooms: 504
Official Description (provided by the hotel):
The IBEROSTAR Hacienda Dominicus Hotel offers 5-star All Inclusive accommodations in Bayahibe, a picturesque village on the Dominican Republic's southeast coast. This is the perfect beachfront locale for indulging in a comfortable, luxurious Caribbean vacation. Designed with both couples and families with children in mind, our top hotel's entertainment program includes activities for young and older alike as well as a modern spa for serene relaxation and high quality dining options. ... more   less 
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Also Known As:
Iberostar Hacienda Dominicus Hotel Bayahibe
Iberostar Hotel Bayahibe
Iberostar Hotel Hacienda Dominicus
Iberostar La Romana
Iberostar Hacienda Dominicus Dominican Republic/Bayahibe

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