This resort has poor front desk service. Some amenities just don't exist: The pool jacuzzi, one major bar, and the 24 hour "bar" is a corner of the pool bar open far enough to serve coffees and cordials--hidden location, as well. The quality of alcohol is poor and the selection is very limited at the 2 bars. One bar doesn't even open until 11 am. The bar people are so nice and we tipped them well.
Highly recommend joining Wydham By Request to get any extras you can squeeze reception for. They only gave us upgrade from "premium" garden view bungalow to oceanfront one.
Bungalow is charming, but room is not large enough for 2 adults/2 children to be comfortable--just 2 queen beds and tiny table/chair and small TV armoire with 6" drawers. Only place for suitcases was floor or on small shelf in closet. We travel light--only 4 backpacks and it was far too crowded. Bathroom was in poor condition--cracked, dirty tiles, yucky shower and floor. Manager aprroved moving us next day to some sort of "time share" type room--very spacious w/king bed and terrible sofa bed for kids. Nice bath and fridge (as promised in bungalow, but not there). Never once did we have more than 3 towels for 4 persons; frequently calling for towel/bed linen service. Finally got sofa bed sheets around 11 pm that night. We gave our maid $4 day and still had to call to get beer and water and towels.
Restaurant service started great--really nice people and so accomodating--we tipped them well at the buffet and they seemed very pleased. Third day, they stopped all water service--no ice, just self-serve dispenser you had to find in the dining room. Buffets were a cross between shark feeding frenzy and free-for-all. So many Europeans--mostly Italians, who just run into you and cut in front to get meat at the grill, or drinks. I finally had to tell some to get in line and pushed them away. It was not a pretty sight. The ala carte restaurants are quite good--La Roca Grill is great--best place to eat lunch, which we found out later. Reception does not explain much about the restaurants, except that you can't eat at some if your'e wearing a reghular wristband. We had the Wyndham By Request ones so we got some upgraded liquor sometimes and could eat at all restaurants. We weren't given those until the second day, but they were better to have. than regular.
They are supposed to give free internet use and that took more than an hour to settle. Guest services did good job getting reservations for 4 of 5 nights for us. The shows might have been good, but they were all in Itlalian until later in the week so didn't go back to check them out. The pools are small and most are not cleaned well. I would not recommend this resort, nor it's sister/connected property, the Palace, to any Americans. It's just not the standard of most all-inclusive resorts I've stayed in. The grounds were okay, well-maintained but not in the way of plantings, etc. The buildings varied from worn to fancy Italianate balconies (time shares?) Club Viva salespeople hound you constantly--kinda reminded me of the Krishnas at the airports...way back when...
The beach was nice, but not much clear area to swim in--nice snorkling reefs but they rope off section for boats to come and go for excursions. The little town of Bayahibe is cute and has better prices on souveniers, etc, but not a big deal. Unless you fly into La Romana airport, it is a long trip from either Punta Cana or Santo Domingo to get there. Not worth the drive.
I would rate both 2.5 stars out of 5.--maybe 3 for the Palace) Both were sadly lacking facilities and service. We complained at great length to Wyndham Hotels and they refunded one night of our stay. I guess it was better than nothing. I have no reason to go back there, even if they offered a free stay.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, BookIt.com, Expedia, Hotels.com, Booking.com, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, getaroom.com and Evoline ltd so you can book your Viva Wyndham Dominicus Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Viva Wyndham Dominicus Beach Hotel Bayahibe
- Wyndham Hotel Bayahibe
- Viva Dominicus Beach
- Wyndham Resort All Inclusive Bayahibe
- Wyndham La Romana
- Bayahibe Wyndham
- Viva Wyndham Dominicus Beach Dominican Republic/Bayahibe