First off I’m going to start by saying that reading the bad reviews disappoints me because i find that during our stay none of it happened. The food is amazing (one of the best all-inclusive hotels i have ever been to), everything is fresh, staff is amazing, no one on the beach is trying to harass you to buy something, some restaurants are closed BUT they kept a few open that rotate the menu of the other restaurants that are closed! So even if they are closed you still enjoy the cuisine ! During our stay we saw that areas are closed but I can’t say that it affected our stay, there is so much to see and enjoy that it shouldn’t be an issue. The beach is perfect, fine white sand without any trace of seaweed, water is warm and calm. We had an issue with our room when we arrived and they changed the room immediately. I think the beds, mattress, pillows were comfortable. The rooms are a bit outdated but are clean. Ask for a room on the 3rd floor if you are staying in preferred block 5, higher ceilings, quiet and slightly better room.
Room service is 24hrs and there is a 5$ usd fee for it, but the food is as good as if you would go in a restaurant. In other hotels we had issues with room service that it was cold or stale, NOT in this one !! Food was amazing and everything was fresh and still hot.
We think one of the biggest asset this hotel has is its chefs! Everything is cooked and seasoned perfectly, portions are enough to leave you room to try other stuff as well.
Im also very happy that the hotel is helping protect the environment by not using straws in drinks.
Overall i would say that if you are hesitating if you should choose this hotel or not, DEFINITELY book it ! You won’t regret it! Best hotel in the region!
Looking forward to staying another week in this paradise!
Tip: piña coladas contains coconut milk-natural diuretic, if your stomach is sensitive, limit your consumption.