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All reviews seaside grill preferred club main pool la romana infinity pool eddy murphy swim up bar fruit boat entertainment team adults only section coffee shop pablo picasso dominican republic punta cana french restaurant butler service seafood
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Reviewed September 8, 2016

We love the Dominican and have been going for about 7 years now every year and some times twice a year to the same resort with our 9 year old son and 6 year old daughter. We followed Pedro the GM from our usual hotel to Dreams La Romana. I am not going to lie, but we were a little worried about trying something new as we love the old place and the people and service... BUT this place is EVEN BETTER!!!

Pedro and his team has impressed us yet again! The hotel is amazing, large but not too large, the rooms are stunning with an amazing view (we had a beautiful ocean view suite). The preferred club is definately the place to stay, with the private preferred pool and concierge service and top shelf liquor :) Then when you want a little change of scenery you can always go check out the stunning views from the infinity pool in the non preferred section of the hotel too!

The food is impeccable with such a variety and endless choices. Being vegetarian can sometimes be a struggle when staying away, but we had no problem at all and were definately never hungry!!

The beach is absolutely stunning and crystal clear and they even have flamingos! Kids had an amazing time at the kids club playing basketball or computer games or doing some fun arts and crafts! Never hearing the words 'I'm bored" was fantastic!

Pedro, thank you for yet another amazing vacation with our family! We can't wait to come back to Dreams LaRomana very soon!!

Room tip: Stay in the preferred section. Paying the extra few dollars is definately worth it!
Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank ShilpaShah77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr Jorge A, Manager at Hilton La Romana, An All-Inclusive Adult Only Resort, responded to this reviewResponded September 30, 2016

Dear guest,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams La Romana.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2016

This is our first venture off our traditional Dominican Resort of Dreams Palm Beach as we always follow our favourite General Manager - Pedro. Since Pedro moved over we decided to make a short trip to check out the new place.

We were very impressed with Dreams La Romana. It has a similar look and feel to Dreams Palm Beach but a bit larger. Lots of similar decor, restaurants and also service qualities that we've come to expect and love with the Dreams brand. The food is great with lots of options (more than DPB actually).

As we were there for a short period of time we didn't develop deep relationships with folks however the property has staff that are very attentive and are extremely happy to help and make your vacation a good one. They clearly are happy to be there and it shows.

The property is immaculately maintained. Pools are cleaned and looked after multiple times each day. The beach and sand are great and the entertainment team is warm and friendly. We stayed in the preferred section which is well worth the slightly increased cost.

We are already planning to head back for our regular November longer vacation. Expect to see a much larger and detailed review after that trip.

Room tip: preferred section is worth it.
Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank mihirs736
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr Jorge A, Manager at Hilton La Romana, An All-Inclusive Adult Only Resort, responded to this reviewResponded September 30, 2016

Dear guest,

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest and we are quite happy you have decided to come and visit us at Dreams La Romana in this occasion. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely hope this is the first of many visits in the near future.

Best regards,

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Reviewed September 8, 2016 via mobile

We stayed in the adults only preferred in July for 2 weeks for our Honeymoon and we had a fabulous time. The service is fantastic and as the adults only section only opened last year the pool and surrounding area is in great condition. This resort has a no wristband rule, when you collect towels etc they will ask for your room number and surname as they have a list of the guests to determine whether you are a preferred guest. The resort as a whole is beautiful, the calm blue clear sea is an absolute winner great for snorkelling. The restaurants are all of a good standard with no reservations required, just turn up to whatever you fancy that evening,the two that stood out for me was the French ( Bordeaux ) and the Steak ( seaside grill ) the house white wine throughout the resort is also pretty good. The cocktails are gorgeous, especially the dirty banana! The Olio restaurant is a great touch for a la carte breakfast,lunch and dinner
for preferred guests, the staff here are very attentive but saying that all staff we encountered were very good. We ordered room service which was very good and is 24 hours and included in your package. The beach waiter service is a nice touch and very welcoming in the heat! The water sport centre on the beach has pedal boats, kayaks, paddle boards and catamarans for guest to use which is also included in your package. The nightly turn down service with chocolates and fresh towels for the following morning was lovely. There is an iPod docking station in the rooms compatible with the newer iPod's. You also get robes and slippers in the room, the beds are very comfy and the AC worked perfectly. We never really saw any evening entertainment as we spent the evenings at the preferred bar. Nothing was ever too much trouble for the staff here. We only ate in the main buffet a couple of times for breakfast so I can't comment much on that. On the beach there is a hut cooking burgers, hot dogs and chicken throughout the day if you want a snack, there is also a pizza place near the main pool cooking fresh pizza's, these were very good! There coffee shop do some great coffees, you can get cakes, muffins and sandwiches here too. On certain evenings you can find some local market vendors selling the usual souvenirs around the main pool. We spent most of our time either at the preferred beach area or the preferred adult pool, it was so relaxing and never stupidly busy, you could always get a lounger or bed anytime of the day. We enjoyed ourselves so much that we were due to go somewhere else for new year but we've scrapped that and we've booked to go back to dreams la romana instead! I think that says it all! Go and enjoy... The adult preferred is well worth the upgrade if you want a child free holiday with great service, great drinks, great food in luxurious relaxed surroundings. Also a little tip regarding how to get here from the UK.....We usually always book our holidays with Thomson but check out BA holidays as on both occasions we have saved a few hundred pounds going with BA! Thank you dreams, see you again in December!

Date of stay: July 2016
Trip type: Traveled as a couple
6  Thank Haymarleytin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr Jorge A, Manager at Hilton La Romana, An All-Inclusive Adult Only Resort, responded to this reviewResponded September 30, 2016

Dear guest,

Many thanks for taking the time to leave your kind words following your recent stay with us at Dreams La Romana for your Honeymoon!

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2016 via mobile

This was our third visit as a whole family and can honestly say this is our home from home. The staff, grounds, service, food and facilities are all first class. We had such a great time that was made all the more special with the excellent service from Glennis in preferred club and Marlen (rooms manager). Attention to detail with no assistance too much trouble made our trip unforgettable, thank you!! We will be back again soon xx

Date of stay: May 2016
Trip type: Traveled with family
Thank kyessen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr Jorge A, Manager at Hilton La Romana, An All-Inclusive Adult Only Resort, responded to this reviewResponded September 30, 2016

Dear guest,

We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience.

It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback.

We hope we have the chance to welcome you back again soon.

Kind regards,

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Reviewed September 8, 2016

The flight here was excellent and the taxi we reserved was waiting for us at the airport. After the hour drive to the hotel we arrived after 4pm and with 2 tired young kids our room and my parents was not ready. We had to wait 30 min for the 1st room and an hour for the 2 nd to be ready this Was not a great start. Rooms are clean but very dated.

The pools are lovely and clean, we used both the main and infinity pool.

The food on site was ok and the service was generally slow especially at the seaside grill in the evening.

Service at the the bars was also slow and sometimes it was quicker to get the drinks yourself! Which defeats the Object of the waitress's milling around. They did run out of quite a few spirits while we were there which were never replaced.

1 of my daughters went to the explorers club....she was the only English person there so she did not return however the staff there were good. I did take her to the kids disco most nights but frustrating when it had moved location and without advertising guests and we then missed it which meant an upset child!

Visited the medical centre due to my child having ear ache it cost me 305 dollars to be seen and for antibiotics. They did however want to send her to hospital to be seen which was 45 min away and was going to cost 1000 dollars. The insurance company was willing to pay for this but the hospital would not accept there payment. Following day my 2nd daughter had an ear infection so went to reception and they arranged for the chemist to deliver some antibiotics for 13 dollars. Avoid the medical centre.

Visited the gift shop to get some earrings for my daughter and the backs kept falling off. Took them back and they offered to exchange these but they were all the same so asked for a refund which they refused. They don't do refunds even if the goods were faulty.

Saying all this we did enjoy our holiday the pools are excellent, the entertainment team try hard and the drinks are good quality but will not be returning to this hotel.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank derby26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr Jorge A, Manager at Hilton La Romana, An All-Inclusive Adult Only Resort, responded to this reviewResponded September 30, 2016

Dear guest,

We appreciate the time that you have invested on writing an overview of your stay with us.

There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only assure you that we have in the meantime briefed the team at great length of your comments.

In regards to the medical center, we are not at liberty to provide comments as this is a service provided by a hospital. It is not a service provided by the resort. Should you need any assistance, please feel free to contact your representatives and Hospiten.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

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