Myself and my mum booked a 'special' break together or so we had anticipated but were severely let down on arrival. In 30 years of holidays never have we booked a hotel to turn up and be told it is fully booked and then receive awful customer service from a variety of different reception staff. We arrived at 3am to then be taken in the reception staffs own beat up old vauxhall after shoving our cases in the back ( the boot didn't even close) the car was full of food wrappers and taken to a basic self catering apartment, we even had to ask twice for some water as they would if just left us!!! Only a double bed was in there so I had to stay on a rock hard sofa itch a very thin sheet over the top of me we had no idea when we would get a room, we called to get picked up the next morning only to be told on arrival they are still fully booked so told to go to breakfast and basically keep going back to reception to check when a room would be free. We were disgusted this is NOT a five star service, a manager looking woman came out when I was clearly dismayed and said I
She could arrange a massage, was she taking the mick....? I told her we wanted a room not a massage then she just walked off and left us standing in reception and the other girl started serving someone else..... Then we pulled out what we needed from our cases that were left in reception (didn't even put them in a luggage room) and went by the pool, after a further few visits ( no one came to find us and tell us a room was ready) we finally got a room At lunch time but no apology, no compensation, nothing!!!! Now considering the hotel itself is set in a beautiful area and all the communal areas of the hotel are beautiful and impressive our hopes for the room were the same but we thought we had gone through a door to another hotel as the room was of a totally different standard (see pictures) tiny, tired, hair dryer melted beyond use, exposed fuse cabinet, air conditioning didn't work, two plugs didn't work, but the beds and pillows were very comfortable and views fantastic. I just have no idea how and what makes this a 5* hotel, the money it saves on NO entertainment surely should allow for a refurb of the rooms?. The gym was spit and saw dust with no treadmills as shown and ripped mats. This hotel is more like a retreat as no where to walk to unless you like tat and rip off fakes, no local rustic Turkish it's all man made shops for the tourist, as for the beach...... Full of families using and skiing up all the seating areas and beds?.... Thought this was a adult only hotel? They even got served at the small beach hut that was providing the food and drinks. The saving grace of this hotel was the restaurant staff who worked so hard and such long hours they were brilliant and also the setting the scenery is amazing. We love our holidays And have obviously been very lucky in the past as this was our first bad experience and it felt like a very long week! To sum it up I would say you know when you get hotels that think of everything, well this one has thought if nothing and outs no effort in whatsoever! We stayed at a 4* at goynuk in September and that was far superior to the Alinn!!
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