This was our second visit to the hotel we went there 3 years ago and still found the hotel to be as great as first time. There have been some changes since our last visit some better some not so.
We booked direct with the hotel requested a family room in block 2 but was told we had been allocated block 1, when I queried this were quickly changed to 2 deluxe direct pool rooms in block 2. They did offer us a spa suite or a corner suite but wanted all 5 of us to share, having had a spa suite last time we knew this would be totally impractical for 2 adults 3 teens.
Guest relations introduced them selves to us immediately, for some reason family checking in next to us were offered drinks on arrival but we were not which seemed a little inconsistent.As it was 9pm were all keen to avail our selves to the evenning buffet and were told our bags would be sent to the rooms for us to do so.Following our meal our bags were in our rooms and the extra bed was quickly made up.
Pools and grounds lovely went down about 9am to get a sun lounger still plenty about, in fact through out most of our stay you could get sun loungers. We saw that if people had a problem the pool attendant just removed towels off sun loungers that had not been used at all and moved the sun loungers to where people wanted to sit.
They have changed the bar times breeze bar now no longer open in the day so you have to walk to the vento for spirits cocktails a fair walk if you are sat around the quiet pool by block 2. Citirus bar now open until 12 midnight which was nice following dinner to go and get a good coffee. We sat out side nearly every night for dinner and for breakfast. they have someone who will find you a table this was a good change as being 5 they would have to put tables together for us.Infact you could pre request a table be ready for you. On our last visit travelled with family 8 of us getting a table outside for any meal was almost impossible as they did not offer the aforementioned service. Food still excellent lots of choice for every meal service could be a little mixed to slow to very good We did start to tip one waiter after evening meal as we seemed to have him as our server at breakfast and most evenings but that was mainly due to the fact he gave excellent service regardless of a tip.
We went to the Chinese restaurant, fantastic food better than last time but such slow service it was I would say the worst out of all the night we had a meal, just felt that there not enough waiters about for the amount of people using the restaurant.We did find that at breeze and vento the service had improved since last time very quick and efficient.
The entertainment was pretty awful outside groups that they brought in were mixed good to very bad.Last time there were a fantastic team who were very visible during the day and put on very good entertainment in the night both at the theater and down at breeze bar. This time what are they doing! Entertainment at breeze would be announced through out the day you make your way there and it would last 15 to 20 min and be pretty bad mostly just the entertainment team dancing for a few songs. This was then followed by a disco of techno music which drove most people away.Every day a disco was advertised at the vera outside disco area our teens went there twice and nothing going on there. Last visit this was very popular and where all the techno stuff was played leaving you to enjoy quieter music at breeze.
Lots of teenagers with a very good teen animator who every day would walk around and try to encourage the teens to join in the activities regardless of their language.They had loads for them to do and was lovely to see the teens making so many friends.We did miss this year the pool games in the afternoon that they had last time where adults and children would all join in.However there is so much to do darts, archery, airgun shooting,boccia, all sorts of sports activities that the team once you been to once would come and seek you out to join in so never any need to say you are bored.
Cocktails have improved this time as in consistency in how they are made, wine ok would be nice to see better brands on the spirits as most other AL that I have been to did much better branded spirits and better selection of cocktails, service at the bars quick and efficient though.
Our room was always made up lovely, nicely decorated towels a few times lots of toiletries replenished regularly only issue was that on some occasions room not done until about 530 pm.Rooms were very clean and towels bed linen changed frequently.
We did do some water sports however booked the snorkeling trip was supposed to go to 3 bays went to 2 stayed for 15 min in each were not offered the snorkeling equipment told we would at the next bay however at next bay the boat driver picked up some other people on a trip who wanted to go back to the Hilton, and we were then speeded off back to hotel no snorkeling!!!
we had left late as well so felt that at a cost of 150 euros we were well ripped off. complained when we got back and all they offered was a free go on a motor buggy which was pretty patheti
to go on. It turns out the Hilton use their staff to sell you sports but then use outside providers for the sports and said they had no control over them. The first choice just down the beach had much better boats ect same set up as Hilton we found out so anyone can go and do water sports there which I would recommend.
Would highly recommend this hotel as a family one and one for couples and looking forward to going back again in the future,a few niggles but certainly not enough to spoil the holiday in any way but please Hilton do some thing about the entertainment you offer in the night.
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- Also Known As:
- Hilton Dalaman Hotel Sarigerme
- Hilton Dalaman Resort And Spa