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“Amazing location, super service,great food”

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Porto Carras - Sithonia
Ranked #2 of 8 Hotels in Neos Marmaras
Bucharest
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing location, super service,great food”
Reviewed July 12, 2013

As a Greek ex-pat, who works in Romania, I felt this summer after such a long time, the need to visit my country and to spend my vacations there. Thus, I started to pay special attention in the most reknown family resorts in my country and finally I concluded toPorto Carras.
Starting from the first day, I would like to admit that the staff from the reception to the beach boys, there are very friendly and willing to solve trvial problems. I have not dealt with major problems, some trivial problems that I had, there were done prompty (special some technical damages).
Another think that I really it was sound, was the experience from beach. However, the hotel was full that period I had always a good siiting in the beach, due to the good organization of management there. Mr. Charis, beach manager is a pleasant guy that help a lot people not to wait for umbrellas and sunbeds.
Last but not least, I was really be amazed by the "dine around" program. Because, I had a Half Board agrrement I felt the need to eat somewhere else and the capability to use this benefit in Marina restaurants, namely "Tsipouraki" and "Astro" was an excellent way not to get bored.
In sum, the choice of Porto Carras, is a value for money choice. I will visit again the resort, certainly".

Room Tip: Porto Karras Grand resort, includes two hotels: Sithonia & Meliton. Definitely, try to book in...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aris k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,

Thank you for your post in Trip Advisor.
I am very pleased that you had a beautiful time at Porto Carras Sithonia Hotel and that you enjoyed our Dine Around program which includes two ala carte restaurants , Fish restaurant and Italian restaurant at Marina area.
We hope to welcome you back soon.

Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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967 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • English first
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  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
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English first
Thessaloniki, Greece
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 12, 2013

We 've been there in April, for the Easter vacations. Really nice hotel, king size beds, helpful and kind staff (especially the Guest Relations girls). There's an extraordinary spa on the ground floor with many therapies available.
Try to avoid the meals (especially the breakfast).

Room Tip: Seaside rooms have excellent view!
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Anastasio E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,

We would like to thank you very much for your positive review about our facilities and our staff. Regarding the Thalassotherapy & Spa Center kindly note that within our facilities there are the biggest Thalassotherapy & Spa center’s in northern Europe with many professional therapists which are always available to refresh you.
Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 30, 2013

We arrived yesterday at the hotel. As we were here last year and as we have payed 20% more money this year (for exactly the same period of stay) we have expected AT LEAST same amenities as it was last year! We have got smaller room, water drain from the bathtube terrible, insect screen broken so I have found spider on my daughter's bad, only two types of lowest cost juices (last years much better quality and choice of juces), coctail (mojito) that was included in Ultra All Inclusive package last year now are available only if paid, breakfast lower level, dirt on the carpets in the corridors same as last year (nobody neither cleaned or changed) ...
All in all - Less service for more money!
They are at the safe way to drive away all the customers - After only one day we have deciced thet we will not come here next year!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Djordjije
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,

We would like to thank for taking time to post the review concerning your stay in Porto Carras Sithonia Hotel. I would like to offer my personal apologies for the inconvenience that we provoke to you during your stay. Besides, it is very disappointing to hear that a repeater left dissatisfied from our resort. Please kindly note that all of your comments have already been delivered to our Hotel Manager and we will do our best to delete our disadvantages and offer only fascinating vacations. Your feedback is our guiding line for the excellence.

Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2013

This resort is almost perfect. I say almost perfect that would be qualified if you spent your time there in late May early June before the hotel is full. This is a very popular hotel (Sithonia) there are two on the whole resort. It is totally self contained in very park like grounds, ist all true what you will find in thier own litrature the grounds are immaculatly kept and extensive, we walked for twenty minutes in one direction and still did not get to the perimeter the grounds are lit at night and are ideal for the after dinner stroll.. The beach is beautiful the sunbeds plentyful. The staff are pleasant and helpful, English is universal , most of the staff were not Greek ,so again English is the common language.

The rooms are huge and well furnished, full bathroom, bath/bidet/hairdryer. Maid service every day. Other reviews say the hotel is in need of a refit, well yes up to a point but then every hotel mid refurbishment can have that said about it. The Sithonia is in that category , its well maintained.

The food is first class, full menu right up to the last minute of the time periods given so no need to rush down. The restaurant and staff were all very accommodating.

The all inclusive is no problem , no awful bracelets drinks served in glass, except around the pool area. Yes give the Sithona a go.

Room Tip: The golf view rooms overlook dramatic and far reaching countryside , go for at least the third flo...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kendiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,

Thank you for your extensive review following your recent stay. It is with great pleasure that I read your comments about our hotel and the total area. I would like to inform you that the total surface of 1.763 hectares is on your disposal to explore it and have a remarkable experience.
I do hope we will have the pleasure to welcome you back in the near future.

Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex UK
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 24, 2013

A lovely location, right on the beach. Not enough sun loungers in pool areas, people putting towels on from 0800 and not returning until 1400 or 1500. Chock a block with children, not for you if you want a peaceful holiday. Very few English, we met 2 other couples. Inside hotel were copious buckets where water was leaking through ceilings and light fittings, very worrying. Carpets and ceilings had numerous water stains. Pool toilets disgusting, flooded and toilets with dried poo, and just filthy. I refused to use. One toilet had a black bag down and a pot of paint(?). Looked like not cleaned for weeks. On a positive note, weather was fab, oh, and all pools are salt water.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulianaSussexUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,

Firstly, we would like to apologize for not meeting your expectations. Our guest’s comments are very important for us and we are motivated by them in order to become better. Once more we thank you for your comments and we hope that you will give us once more the opportunity to host you in the near future.

Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level 6 Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 23, 2013

What truly mesmerized me was the feeling that I was time traveling to the '70's. This hotel is totally retro — if Don Draper went off on holiday, he might come here.

What I loved:

The feeling of space — low chairs, sprawling geometric patterned rugs, air space and room between tables. This extends to the pool, to the beach, and across the sea to the horizon.

The service was a tad impersonal for my taste, but all in all, I had a really nice stay. And the tasting room at Domaine Porto Carras was awesome in its simplicity.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iStefPayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,
We would like to thank for taking the time to post your review. Regarding the structure and the decoration of the Porto Carras Sithonia Hotel we suppose that it is up everyone’s taste. However, your comments are important for us for future thoughts of redecoration. In case of coming back again, something that we would love to, do not miss the opportunity to visit the Domaine of Porto Carras by attending the excursion that we offer to our guests. Besides, you can visit the historic hotel Villa Galini, and degustate the famous wines of our Domaine.
Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 5, 2013

My wife and I booked a weeks break (20.27.May),with a well known tour company on an all inclusive holiday.
Reception staff were very helpful and our room (overlooking the pool complex) was basic but clean. The tv was small, and the selection of channels basic. There was no stationary in the room, and we only found a spa price-list. Could not find instructions on how to use the portable safe. The airconditioning seemed to work only occasionally.

The food was good and plentyful, and the service mostly good (Tina the waitress was especially helpful and polite), but staff generally not trained to five star standards.

The pool are was clean and ideal for families with children. There seemed to be lots of activities catering for the "little ones".

There was an hourly organized wine tasting event one one day during our stay which was disappointing. We took the last shuttle train to the vinery and had only ten minutes to sample two wines and make a purchase.

Although the hotel would not receive a 5* rating in the UK, we did enjoy our stay overall and would definitely go back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ekupich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ermioni_S, Υπεύθυνος Δημοσίων Σχέσεων at Porto Carras - Sithonia, responded to this review, August 12, 2013
Dear Guest,

Many thanks for your kind comments. At Porto Carras Sithonia Hotel, we take care of your family holidays. We have noted your comments regarding some technical problems. We will provide additional training and more attention to ensure that this occurrence will not take place again. As you have already promised that you are coming back, we are waiting for you as Loyalty Repeater Guest.
Kind Regards,
Ermioni Spyropoulou
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Carras - Sithonia

Property: Porto Carras - Sithonia
Address: Neos Marmaras 63081, Greece
Phone Number:
Location: Greece > Central Macedonia > Halkidiki Region > Sithonia > Neos Marmaras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Neos Marmaras
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Porto Carras - Sithonia 5*
Number of rooms: 477
Official Description (provided by the hotel):
On the spectacular coast of Sithonia, surrounded by 1,763 hectares drowned in green, with endless sandy beaches of over 9 km, discover your dream family getaway. The long list of features available is a family’s heaven: water slides, sea water park, kids fun park, diving center, nautical club, horse riding, mountain bike, football, beach volley, basketball, tennis, ping pong, plus an International standard 18-hole Golf course, a luxurious Casino and an amazing Thalassotherapy & Spa Center. ... more   less 
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Also Known As:
Porto Carras Sithonia Hotel Sithonia
Sithonia Thalasso Hotel
Sithonia Thalasso Resort
Porto Carras - Sithonia Neos Marmaras, Halkidiki

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