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Portes Beach Hotel
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Reviews (328)
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152 - 157 of 328 reviews
Reviewed July 27, 2012

We had seen brochures and liked the look of the " Portes Beach hotel" and wanted to stay in a 4* hotel with modern facilities. Unfortunately when we arriived and our room was allocated to us, we discovered the room to be nothing like the brochure - It was cold, dark and not even clean. The furniture was old and antiquated. In fact the whole room was in desperate need of a redecoration. This hotel room was like a 2* hotel than a 4* hotel which we paid for and what the brochure described. My 2.5 year old daughter was having difficulty sleeping and was concerned she would get sick by staying in this room.
We only found out the hotel had other 'higher standard' rooms when on our last day we were talking some other guests and they were telling us how great their room was! They had all modern furniture and room was cool and bright.
Had we known this of course we would have complained to hotel staff but we thought this was the standard of all rooms!
I dont feel that a guest should have to complain about the state of their room. The hotel should relaise that this room was not livable and therefore not offer it to guests.
When I did complain at the end of our stay the hotel were very arrogant and their only reply was 'you should have complained at beginning of stay'. That is not on at all. Very bad service. When I did ask them why they have such low standard rooms in a 4* hotel, they wwere unable to respond!
Very dissaspointed and not a happy guest and this is not the last they will here from me.

Room Tip: Better do not visit this hotel...... Photos will be add later on
  • Stayed: July 2012, traveled with family
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21  Thank Maya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

The hotel was really comfortable and very clean, recently refurbished. The Staff were very helpful and welcoming. The food was lovely. Only one problem it was over run with Russians. There were only 8 brits there but it was a really good holiday. Also people smoked on their balconies and it came into your room if you left the door open. The beach was stony but across the road was a stretch of quiet unspolit sand!

Room Tip: I had a room on the 2nd floor, I think I would rather have been in the rooms outside the hotel.
  • Stayed: May 2012, traveled solo
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5  Thank Diana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

We stayed at this hotel for a week. But I would not stay longer and I will explain why. First, about the advantages. The hotwel is fully renovated. Rooms are very good and comfotable, big bathroom, furniture is new, there is also a terrace or balcony (take standard room, they also have economy rooms, those are also good but not that much). Food is of very good quality. However, the chef should think about more variety. The hotel has free wifi which works well everywhere even on the beach in some spots. They also offer good sauna and gym. Now about drawbacks. The most important one is the beach. it is very small. In summertime when there are crowds of people it doesn't feel comfortable. You have to get up early to occupy a sunbed. Also you have to note that if you are not on all inclusive pacckage you will have to pay 2 euros for one sunbed and 3 euros for a beach unbrella if you occupy a place under it. If you don't want to pay you have to change your place. I think this is sort of awkward. Also the entrance into the water is stoney. They put sacks under the water so it helps but still not much. The outdoor swimming pool is small and therefore always overcrowded. So, in general the hotel itself is good but they need to do something about the beach and swimming pool area because as it looks now is not nice.

Room Tip: rooms in the main building are better. Take a standard room, not economy.
  • Stayed: June 2012, traveled with friends
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8  Thank keen_traveller495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2012

Perfect room! Magnificent hospitality! Excellent volidays in a beautiful place! Thank you so much!

  • Stayed: July 2012, traveled as a couple
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5  Thank Irene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

Convenient location to go to different beaches, because the hotel beach is very small. Very good food quality! The rooms are renovated - but only walls are paited, sheets and blankets are old. The rooms are clean.
We stayed in a room at the second floor and we could clearly hear all noises from upper rooms, especially girls walking on high heels.

Room Tip: Ask for a superior room.
  • Stayed: May 2012, traveled with family
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2  Thank RositsaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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