Very bad hotel with rude staff, avoid at all costs. Our room was a family room as we travelled with a toddler so it was a nice size. The balcony though was built in, i.e. surrounded with a wall so there was very little natural light coming into the room, it was constantly dark. Funny enough that was a blessing in the morning as the curtains didn't cover the windows. Our bed was 2 twin beds pushed together so that wasn't great either.
The bathroom was quite bad, just like the room itself it had no ventillation at all so the room was smelly after using it for hours. Shower curtain was too small so there was water everywhere after using the shower. Most of the towels had stains on them which was quite disappointing.
The lift in our block was lethal, it had no sensor to stop the doors if someone was still in the door so it closed no matter what, even if we tried to push the doors back. As a result it closed on me a few times hitting me hard (I was pregnant at the time with a big bump) and nearly closed on my toddler. We asked reception twice to get somebody to look at it as it was obviously very dangerous but the lady at reception was very rude and said that was the way the lift was. By the way, most staff at reception would start talking to other guests/staff in Bulgarian in the middle of a conversation with me and that's just incredibly rude. On one occasion as well staff at reception watched me carrying my daughter's stroller up the stairs in front of the hotel (there was no ramp at the entrance) and as I was heavily pregnant I felt it was simply ignorant from staff.
We were on half board, food was ok, not a great choice though but we always managed to find something we liked. At dinner though we got the same small saucer plates as at breakfast. When we asked for normal size plates we were told that it's hotel policy not to provide normal plates as people would then take a lot of food from the buffet and leave most of it behind. That in my opinion shows how little respect the hotel has to its guests and that it's not prepared to treat them like adults. Also not even water was provided for dinner, so that was disappointing too. I suppose we could have ordered drinks for extra charge but we felt it would have been unfair after paying for half board.
The only positive was 2-3 nice staff at breakfast and dinner. Some of the girls were lovely and my daughter loved them. Although on one occasion my husband went to get a highchair with our daughter in her arms passing a waiter and a waitress and they both were just looking at him, but wouldn't help carrying the high chair.
The beach in Pomorie is dirty. I probably only noticed it as I was with a toddler but she picked up a cigarette butt every 2 seconds. We had a few words with local tourists too as after we paid for our sunbeds and parasol they just brought their towels under the shade surrounding us leaving no space for us. The beach was packed but it was high season so that's ok. The resort itself is pretty boring, there's not a lot to do with a toddler. We had lots of bad experiences in the place but that's another story, not part of this hotel review.
Altogether it was the worst holiday in my life, we would never go back to this hotel or resort and we were glad to finally go home.
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- Also Known As:
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