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“lovely holiday”

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Be Live Experience La Nina
Ranked #27 of 57 Hotels in Costa Adeje
Derby, England, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“lovely holiday”
Reviewed November 5, 2012

The three of us stayed for a week in La Nina during October half term 2012. We arrived at 3am to find the hotel overbooked. After looking at reviews on here before our visit this wasn't a surprise to us as we had seen that it had happened on numerous occasions. The receptionist was very apologetic and pleasant though and immediately arranged for a taxi to drive us the 50 yards around the corner to the next hotel (Luabay) where we were given two double rooms as they didn't have a 3 sleeping room available. Mine and my daughter's room was a normal room but my husband scored a mini suite with sitting room and humongous balcony which was great. All we did was sleep there and then the next morning walk round the corner back to La Nina (they did say they would arrange a taxi but it seemed a bit of overkill as it took approx 2 mins to walk).
For our trouble we were given an upgrade to a sea view room on the seventh floor, premium drinks, free unlimited pool towel changes (1 euro per change) and a free safe (just had to leave 10 euro deposit) and remote control for tv (usually a deposit required). This was a real bonus to us as it was no trouble at all as all we did was crash for a few hours.
After mentioning this ( we didn't complain at all and just mentioned it whilst talking) to our Thomas Cook rep we were also given free Siam park tickets which was a fab day out.
The hotel was lovely. After staying in a three star in Lanzarote earlier in the year I would definitely say it deserved its four stars, no matter what some guests say. Maybe they should stay in a three star and then they would realise what little perks and small things like decor you get in a four star. Some people must go looking for the bad things just so they can moan about something.
Almost all of the staff were happy and friendly. They were all polite and responded when spoken to. One or two didn't crack a smile very often but they were definitely not rude or miserable like some reviews have stated. Maybe if guests treat the staff in a nice manner they will be treated nice back.
I only have two small moans. Because it was very wet and rainy when we were there the pool bar was not open much. It would have been good if the self service drinks could have been left open even if the bartender was not there as quite a few people did go to sit under the bar canopy whilst kids went in the pool but had to go inside to fetch a drink.
The second moan is the restaurant at lunchtime. This is not a major issue, but again because of the bad weather the restaurant was very busy as folks didn't have anything else to do on rainy days. On these very busy days the waiters were struggling to serve drinks and also clear tables. They could have done with a couple more staff on these days. On sunny days it was not an issue in the slightest.
Food was beautiful. Pool snacks were very basic but there was not much room to expand what they serve. The restaurant was fab. I eat far too much and have put weight on. I am not picky but my husband and daughter are very picky and always found something. If you love fish and seafood this would be great for you. There was a variety every day ranging from sushi, paella, squid, tuna, salmon, white fish, mussels, mini clams. Meat dishes ranged from pork in mushroom sauce, Lamb chops, pork chops, chicken, oxtail, turkey, pork in whiskey sauce, meat paella. There wasn't a lot of choice for vegetarians as there was only usually one or two vegetable dishes plus salad. Every day a chef cooked two fresh meats/fish while you waited. There was always potatoes, chips, pizza, breads, pasta and sauces and unlimited ice cream and puddings.
Breakfast had the usual yoghurts, fruit, breads, cold meats and cheese, scrambled egg, boiled egg, fresh cooked tomatoes, bacon, sausage, fresh cooked (while you wait) omelette and fried eggs done to taste, hash browns, fried potatoes, pancakes. I've seen loads of people moaning about the bacon and sausages on here. The sausages were fat hot dogs(nice though) and the bacon was very fatty, but we are not in England here, we are in Spain. The hotel was catering mainly to foreign guests and not English. I don't know what people expect. HP sauce was a bonus though!!
The bar was very busy for the first couple of days and then they put more staff on so the que went down quickly. I NEVER saw the bartenders giving priority to spanish guests. They always asked who was next. The only people who pushed in were the odd kids!
Maid did a nice job every day. Nothing special but she did what it says on the tin and kept our room clean, beds made, towels changed etc.
The air con was amazing and also quiet. There was no way you could keep it on full cold and not freeze half to death. It would be a real bonus in summer.
TV had about six or seven english channels, including Disney which my daughter loved.
Our shower didn't run hot and cold like a few have said. It maintained its temp from the moment it was turned on. Maybe it only fluctuates in certain rooms or at peak times?
Anyway I would not hesitate to go back here. Maybe its what you make it, some people would not be happy unless they are in a five star deluxe. They should pay for it and stop moaning.
We paid £1780 all inclusive for three people in school holidays with Thomas Cook.

Room Tip: High room with sea view. Reception in on fourth floor not the ground floor.
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  • Stayed October 2012, traveled with family
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Helpful?
8 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 9, 2012
Dear guests,

Thank you for taking the time in writing a review about your stay with us here at Hotel Be Live La Nina. We are so glad you enjoyed your stay and do hope you revisit us in the near future.

I am glad you enjoyed our buffet, we appreciate your words towards out food quality and thank you for your kind observations. Our main buffet caters for many nationalities and is one of the reasons we have different themed nights, wanting to cover each and every demand and need.

Our staff’s friendliness is truly a key asset which we value and all work hard to achieve. I am glad that you felt welcomed upon arrival and for all the duration of your stay despite our mistake with your reservation the first night. In Be Live La Nina we always treat each and every guest like a special one and I am happy to hear this was your case.

We are so pleased you had such a lovely holiday with us and appreciate the review you have posted. Hoping to receive you in person should you visit us again.

My kindest regards,
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 5, 2012

We stayed at this hotel after deciding to book based on previous experience at a be live hotel in the north of Tenerife in october 2011! .. We feel very let down when you pay up front for a 4 * hotel you put your trust in the hotel to look after you! We were a party of 4 adults & 4 children and in our opinion the hotel was grossly over booked!
Where to start! On arrival we were greeted with a warm welcome but only one of the 2 family rooms was ready!
We tried to get a lunch by the pool. The food was of poor quality and very little choice was left! The food was cold and the only plates available were extremely thin and cheap and blew away easily! We couldn't find any salt for the chips it turned out there was only one pot and you had to search the pool area to find it! On this day we had no chance of finding a sun lounger! We sat on our towels beside the pool!
Thankfully our friends were early risers and we learnt to put towels out at 8am to ensure that we actually had loungers for the day!
The pool area was always littered with plastic cups and plates never did u see a cleaner picking up litter! I have photographs taken at 5pm of left over lunches still on tables not cleaned up!
Every day the ladies toilet by the pool ran out of toilet tissue! This was a common problem as the one toilet near the inside bar ran out of toilet tissue each night, we took to taking the napkins off the bar and putting them in the toilet!! - just not good enough!
I cannot think of one time where we actually had a table ready for us even at breakfast when it was just 4 of of us! Most mornings we had to set our own table! Would have been fine if we were self catering!! I really wanted to be looked after!! No glasses or cups by the juice vending machines! Tea bags were situated far away from the tea cups! Quite frankly it was like eating in a care home, absolutely no ambience, the waiters rushed around like mad men banging and clanging plates! Our table would be full of finished dinner plates whilst we were eating desert!! The wait at the bar for a drink on the evening was ridiculous! Not enough staff for the amount of people!
One day the lunch was late out and the only option was a sea food casserole, great for adults but not for the children! When the food finally arrived it was gone in a flash! So much so that we went down to the main Restaurant to get a meal for the children! It was at this point my friend and I felt we had no option but to complain to the management! We spoke to a very sympathetic lady on the reception she told us she would call the manager. The catering manager arrived and was apologetic he said they were very busy and would try harder! And the hotel in the north had better equipment! We did see some evidence of trying to improve over the following days ! But we explained that we needed to speak with the hotel manager overall about staffing and general issues that would not have fallen under the catering managers jurisdiction. We were promised that a report would be written and the manager would contact us!...,. We are still waiting!
This is a genuine report about the hotel! Our expectations were certainly not met! There were other issues but I think you get the picture! I would certainly not recommend this hotel to anyone with an ounce of class!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsRBwithMrsEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 9, 2012
Dear Guest,

We are very grateful that you took the time to post your comments. We have read them carefully. Your opinion is very important and valuable. We are convinced that this is the best way to regain your trust for Iberostar. It is our goal to achieve excellence in our daily work and no one better than our repeating guests can indicate us how to improve day after day.

In Be Live we believe that the culinary part of your holiday is very important and therefore we only work with professional chefs, using products of prime quality. We have passed your remarks to the gastronomic department that is constantly working to please all palates and ages. They commit to take your comments in account and they are checking that all procedures are realized in accordance to our demanding quality and variety standards. We should point out that our pool snack is just an snack and for take a good lunch or dinner you have at your disposal the main buffet.

For our hotel thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case any lack is encountered. As to us it is of prime importance to offer total confidence in this area we will be enchanted to adjust any situation that is not in accordance with our established standards.

Finally, I would emphasize that myself and the reception team were trying to contact you to your room but it was impossible to find you in the same.

We are very sorry to hear that you have no intention to return, as for us the lost of any guest is tragic and we would be delighted to may serve you again to make a definitive and lasting good impression on you, assuring in advance our utmost care and attention in order to satisfy all your expectation.

With friendly regards we stay at your disposal,
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Coatbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

had a great 9 days at this hotel, food in the evening was not my cup of tea but then i am very fussy, but breakfast fine and lunch ok. reception staff were very helpful when i asked to be moved as did not have a great view and veranda door lock was broken, pool was great, entertainment could have been better in the evening although animation group were really friendly especially Graham who only joined them in june. we are looking at booking up for next september with large family, Will probably book through the hotel direct as would like sea view with glass veranda as the one we had in september was a brick wall and could not see over it if sitting down. All in all a good hotel, spotless clean, good pool area and excellent location. Rosemary D

Room Tip: ask for room with glass veranda.
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  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank rosemarydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 9, 2012
Dear Rosemary,

We are very grateful that you took the time to post your comments. We have read them carefully. Your opinion is very important and valuable. We are convinced that this is the best way to gain your trust for Be Live Hotels. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

On the other hand, we are very satisfied that you are so enthusiastic about all of our prime pillars to offer a splendid stay to all our guests. Service orientation, cleanliness of the in- and outside installations and a perfect location are some of the most important elements of our company and reading that you find it marvelous, fills us with joy and proud. We thank you for high lightening these aspects of your holiday as they motivate and stimulate us to keep meeting our outstanding quality standards.

In addition, we also would like to thank you for pointing out our staff. We are delighted to hear that you find them very friendly and first class. The helpfulness and kindness of our employees is one of our main strengthens and we are very grateful that you value it so highly (we will pass your compliments to Graham).

We hope your stay was as pleasant as it could possibly be and we would be absolutely delighted to receive you again in September.

Yours faithfully,
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Scotland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 4, 2012

Well, like you I reviewed on this site, all about the hotel. Like always there are some difficult people to please out there. Dont let the bad reports put you off. I returned from La nina at the very end of Oct. I have to say that the Hotel, staff, food, cleanliness, and weather were all first class.
Hotel: gorgeous, spacious, clean, and at level 7, room 712 excellent view.
Staff: polite, helpful,hard working and cheerie,who make you feel really welcome.
We had a lovely girl who cleaned our room, did excellent job always smilling.
Annimation staff were great with the kids, and very friendly to even us who had no kids.
Reception staff were courtious and very helpful.
Dinning room staff also were friendly and efficient.
All the staff work very hard and long long hours, they certainly do not deserve any criticism.
Food: Huge choice, lots of it, varied, and very good. (sadly I put weight on) :(
Cleanliness: excellent..top
Weather: great.
Only 1 point which I feel should be changed....1 bar at the pool side and at night only 1 in the entertainment area. If one is ample then I feel that increased bar staff should be supplied as demand at the bar is quite high.
Would return to Tenerife and definately to this Hotel.
Have a great holiday. :)

Room Tip: Room 712 has fantastic view of coast and harbour, glad we didnt get one over the pool.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ChristineBuckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 4, 2012
Dear Chistine,

First of all we would like to show our appreciation for your dedicated time in writing your kind comment about our hotel on Tripadvisor.

It is a great pleasure to read how much you have enjoyed your stay among us.

We agree that the location of the hotel is excellent. Located between the beaches of La Pinta and Playa Fañabe and only 50 meter from the Puerto Colon Harbour, the hotel provides beautiful views of the coast line of Costa Adeje.In the area you will find various restaurants, bars and shopping centres all in walking distance.

Thank you for pointing out our buffet.

On the other hand, I have the pleasure to inform you that soon we opened our two bars simultaneously.

Once again we would like to thank you for this kind gesture of writing your experience of our Be Live La Nina on Tripadvisor.

Kind regards,
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Woking, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 4, 2012

spend a week with my famaly in be live la nina, the service was very good, the staff were very kind and helpfull .
we had a junior suite which was perfect for the four of us.The food was brilliant a lot of variaraty.
the children loved in the miniclub.

thanks to all the staff for a lovely holiday

we will come back

Room Tip: A junior suite is perfect for a famaly
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 4, 2012
Dear Maria,

What a delight to read your review of wonderful comments on our Be Live La Nina Hotel. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

We are grateful and satisfied that you described the hotel as lovely with kind and helpful staff, good service and a brilliant food . In our opinion, the human forces are the most important pillars to build a hotel that offers the possibility to enjoy the close and personalized service. Therefore, we are delighted to read that you enjoyed this part so much!

It is very nice to read that you felt well whilst being among us. We try our best to offer comfortable accommodation in great locations, your affirmation to have enjoyed all of these important aspects fills us with joy and the best reward for our daily efforts is your intention to visit us again. We will be delighted to welcome you back!

Yours faithfully,
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Harrogate, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 4, 2012

Billed by the travel agent as a good 4 star hotel we left feeling let down. On arrival the reception staff were not welcoming, which was indicative of most of the staff we encountered. The notable exception being the cleaners and one of the female restaurant staff. The food was mixed - the fresh fish was good but the desserts were artificial. Service at the bar was poor and having to pay for crisps on an all inclusive deal seemed petty. Most petty of all was being asked to pay a 10 euro deposit for an old remote control for the TV. There was also a deposit needed for the towels - which were threadbare. The communal areas were tired and shoddy - the sofas were mostly stained. The bathrooms were in need of a refit although the beds were comfy. On our final day the taps stopped working in our room, that was a first, but they did fix them fairly quickly. The swimming pool was billed as heated in the winter - but November was not classed as winter. The pool area was cramped. So in conclusion at half the price it would have been fine but billing this as a 4 star hotel and was poor value. It is a hotel in need of signifcant investment.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank richshp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 4, 2012
Dear guest,

Thank you very much for your comments which are greatly appreciated. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Be Live La Nina, we continuously strive to meet your needs and desires; therefore your feedback is very important to us.

Further, we would like to point out that despite the fact that our hotel was built a few years ago, we do our utmost to take good care of it, maintaining all of the installations the best we can. Even so, we took good note of your commentary which was passed to the head office and we commit to study the possibility to renovate some of the areas.

Hopefully we can fulfill your expectations in the near future, and we stay to your entire disposal for any request you might have regarding coming vacations. It is our goal to make all of our guests enjoy of a splendid holiday, therefore we are always willing to guide you in our call center or through our webpage to make sure that you book in a Be Live Hotel that can make all your wishes come true.

Sincerely yours,
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Blackwood, United Kingdom
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 4, 2012

Spent a week here with my husband in october.We have stayed in Tenerife many times and always 4*. This hotel is definitely not 4*. You don t stay in a 4*hotel and have evening meal with other residents looking as if they are going to the beach!. Many did make the effort but a small minority did nt and in other hotels we have stayed in these people would not have been allowed in for dinner. Overall the staff are hard working but because they are understaffed they re jobs were made far more difficult. Having only 1 bar open was ridiculous and this led to a lot of unrest, We did nt have a problem with Spanish people being served before us everyone waited their turn. The food in the hotel was very good, there were lots of themed nights with lots of choices, so i can t understand anyone criticising the food. Hotel is in an excellent position to explore the surrounding area rooms are very clean and comfortable. I filled out the questionaire while i was there and on our return had a reply waiting for me. So it is obvious that the hotel cares and hopefully will try and rectify the problems. If you are going to this hotel there is a deposit for each pool towel tv remote and safe so thats 40 euros cash tied up until you leave. Don t worry if you have booked, we had a lovely holiday but wont return to this hotel untill these problems are rectified.

Room Tip: had a sea view room but because the room was at the rear of the hotel we had no sun, the view howeve...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank olwenwilliams99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dir_Hot, Gerente at Be Live Experience La Nina, responded to this review, November 4, 2012
Dear guests,

We thank you for your time to post your feedback on your recent stay with us on Tripadvisor, for your opinion is of the utmost importance to us.

We regret your negative experiences while with us, rest assured that we will do our best to prevent these situations from happening in the future.

In any case we are glad that your overall impression on on our hotel was a good one and hope to have the chance to welcome you again to our hotel in the future

Kindest regardds,
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Additional Information about Be Live Experience La Nina

Property: Be Live Experience La Nina
Address: Avenida de Espana, s/n, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Costa Adeje
#18 On the Beach Hotel in Costa Adeje
#22 Romantic Hotel in Costa Adeje
#23 Family Hotel in Costa Adeje
#24 Luxury Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Be Live Experience La Nina 4*
Number of rooms: 226
Official Description (provided by the hotel):
Be Live Experience La Nina Hotels is an exclusive 4 star in Tenerife South. It offers luxurious facilities for the family enjoyment, with the recent award "Welcome Family" given by Tourism of Tenerife government, with areas ranging from Mini Club, the mini disco or special menus for children up to. Enjoy a perfect romantic stay with the SPA ($). Athletes could enjoy the gym, squash court, daily activities like water polo, table tennis, archery...and for businnes, the hotel has Wi-Fi area and meeting rooms. Located in Adeje Coast, near Los Cristianos Beach and next to Puerto Colon Marina, the hotel offers fun and the best atmosphere surrounded of recreational areas and shopping centers. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Be Live La Nina Hotel Costa Adeje
Oasis La Nina Costa Adeje
Oasis La Nina Hotel
h10 La Nina
Be Live Experience La Nina Tenerife/Costa Adeje

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