The three of us stayed for a week in La Nina during October half term 2012. We arrived at 3am to find the hotel overbooked. After looking at reviews on here before our visit this wasn't a surprise to us as we had seen that it had happened on numerous occasions. The receptionist was very apologetic and pleasant though and immediately arranged for a taxi to drive us the 50 yards around the corner to the next hotel (Luabay) where we were given two double rooms as they didn't have a 3 sleeping room available. Mine and my daughter's room was a normal room but my husband scored a mini suite with sitting room and humongous balcony which was great. All we did was sleep there and then the next morning walk round the corner back to La Nina (they did say they would arrange a taxi but it seemed a bit of overkill as it took approx 2 mins to walk).
For our trouble we were given an upgrade to a sea view room on the seventh floor, premium drinks, free unlimited pool towel changes (1 euro per change) and a free safe (just had to leave 10 euro deposit) and remote control for tv (usually a deposit required). This was a real bonus to us as it was no trouble at all as all we did was crash for a few hours.
After mentioning this ( we didn't complain at all and just mentioned it whilst talking) to our Thomas Cook rep we were also given free Siam park tickets which was a fab day out.
The hotel was lovely. After staying in a three star in Lanzarote earlier in the year I would definitely say it deserved its four stars, no matter what some guests say. Maybe they should stay in a three star and then they would realise what little perks and small things like decor you get in a four star. Some people must go looking for the bad things just so they can moan about something.
Almost all of the staff were happy and friendly. They were all polite and responded when spoken to. One or two didn't crack a smile very often but they were definitely not rude or miserable like some reviews have stated. Maybe if guests treat the staff in a nice manner they will be treated nice back.
I only have two small moans. Because it was very wet and rainy when we were there the pool bar was not open much. It would have been good if the self service drinks could have been left open even if the bartender was not there as quite a few people did go to sit under the bar canopy whilst kids went in the pool but had to go inside to fetch a drink.
The second moan is the restaurant at lunchtime. This is not a major issue, but again because of the bad weather the restaurant was very busy as folks didn't have anything else to do on rainy days. On these very busy days the waiters were struggling to serve drinks and also clear tables. They could have done with a couple more staff on these days. On sunny days it was not an issue in the slightest.
Food was beautiful. Pool snacks were very basic but there was not much room to expand what they serve. The restaurant was fab. I eat far too much and have put weight on. I am not picky but my husband and daughter are very picky and always found something. If you love fish and seafood this would be great for you. There was a variety every day ranging from sushi, paella, squid, tuna, salmon, white fish, mussels, mini clams. Meat dishes ranged from pork in mushroom sauce, Lamb chops, pork chops, chicken, oxtail, turkey, pork in whiskey sauce, meat paella. There wasn't a lot of choice for vegetarians as there was only usually one or two vegetable dishes plus salad. Every day a chef cooked two fresh meats/fish while you waited. There was always potatoes, chips, pizza, breads, pasta and sauces and unlimited ice cream and puddings.
Breakfast had the usual yoghurts, fruit, breads, cold meats and cheese, scrambled egg, boiled egg, fresh cooked tomatoes, bacon, sausage, fresh cooked (while you wait) omelette and fried eggs done to taste, hash browns, fried potatoes, pancakes. I've seen loads of people moaning about the bacon and sausages on here. The sausages were fat hot dogs(nice though) and the bacon was very fatty, but we are not in England here, we are in Spain. The hotel was catering mainly to foreign guests and not English. I don't know what people expect. HP sauce was a bonus though!!
The bar was very busy for the first couple of days and then they put more staff on so the que went down quickly. I NEVER saw the bartenders giving priority to spanish guests. They always asked who was next. The only people who pushed in were the odd kids!
Maid did a nice job every day. Nothing special but she did what it says on the tin and kept our room clean, beds made, towels changed etc.
The air con was amazing and also quiet. There was no way you could keep it on full cold and not freeze half to death. It would be a real bonus in summer.
TV had about six or seven english channels, including Disney which my daughter loved.
Our shower didn't run hot and cold like a few have said. It maintained its temp from the moment it was turned on. Maybe it only fluctuates in certain rooms or at peak times?
Anyway I would not hesitate to go back here. Maybe its what you make it, some people would not be happy unless they are in a five star deluxe. They should pay for it and stop moaning.
We paid £1780 all inclusive for three people in school holidays with Thomas Cook.
- Official Description (provided by the hotel):
- Be Live Experience La Nina Hotels is an exclusive 4 star in Tenerife South. It offers luxurious facilities for the family enjoyment, with the recent award "Welcome Family" given by Tourism of Tenerife government, with areas ranging from Mini Club, the mini disco or special menus for children up to. Enjoy a perfect romantic stay with the SPA ($). Athletes could enjoy the gym, squash court, daily activities like water polo, table tennis, archery...and for businnes, the hotel has Wi-Fi area and meeting rooms. Located in Adeje Coast, near Los Cristianos Beach and next to Puerto Colon Marina, the hotel offers fun and the best atmosphere surrounded of recreational areas and shopping centers. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more less
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- Also Known As:
- Be Live La Nina Hotel Costa Adeje
- Oasis La Nina Costa Adeje
- Oasis La Nina Hotel
- h10 La Nina
- Be Live Experience La Nina Tenerife/Costa Adeje