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Reviews (2,457)
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All reviewsclub roomla caletajade stoneclub breakfastkids clubsalt waterstar hotelseparate showersaltwater poollovely hotelhuge bathroomsea viewbuffet restaurantmini barwelcome drinkplenty of sunbedscoffee machine
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Reviewed July 20, 2017

We have reviewed this hotel several times over the years and accept for the previous visit when we were given a room at the side in permanent darkness, always positively.

After e-mailing the manager about our previous review, we were up-graded to a Sheraton Preferred Guest room that was excellent and had a fantastic view. It was serviced to a very high standard with frequent linen changes, replacement of toiletries and a turn down service.

The hotels best features remain its location and fantastic tropical grounds. There could be a little more entertainment but it's so easy to walk into the town or caletta it's not an issue.

Room Tip: Pay for a sea view.
  • Stayed: June 2017, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristina V, Personal Assistant to the General Manager at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded July 24, 2017

Hello Gary T, and thank you for your review. I am pleased to know that this stay was even better than your previous stays. We look forward to your next stay, see you hopefully soon, with best regards.

HRISTINA VLADIMIROVA
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2017

Just returned from a lovely stay with family and grandchildren. This hotel is similar in design to the Fuerteventura Sheraton, with beautiful grounds and a range of in - house restaurants We only sampled the BBQ buffet which we felt was rather overpriced for the food on offer
The hotel is in a pleasant area where there are a range of restaurants within walking distance.- No beach in the immediate vicinity but one in the making and one about 5 minutes along the promenade. There are two pools one specifically for children and another larger salt water pool.[ both have excellent surveillance] There is a good 'Kids Club' offering a range of activities and excellent supervision.
What really made our holiday was the excellent staff ...in particular the great service provided by Sarcan in the Club Lounge, Maria and Jesus in the Club Breakfast area and Vincente the super attentive first aider and pool attendant who dealt with my husbands leg wound with conscientious care and efficiency.
Our room on the 4th floor was spacious, with a good view and a super sized bed.
A very enjoyable stay

  • Stayed: July 2017, traveled with family
    • Location
    • Service
Thank wendy41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristina V, Personal Assistant to the General Manager at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded July 20, 2017

Hello wendy41, and thank you for your nice review. Thank you also for your kind comments on selected team members, rest assured that we will share your feedback with the team. We look forward to welcoming you and your family back in the future.

Best regards from Tenerife

HRISTINA VLADIMIROVA
Personal Assistant to the General Manager

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Reviewed July 18, 2017 via mobile

I would question why people would rate this hotel as "one of the best" "lovely hotel" "fantastic hotel" "friendly staff" ...
There are a few positives to this property but mainly negatives!

I'll start with the positives;
The staff in La Venta restaurant are very attentive & the quality of food is very good.
The shallow end of the salt water pool is very good for children.

Negatives;
Dated Rooms (upgrades required)
Area surrounding the pool requires attention.
Miserable staff (minus a small handful)
Slow service throughout (exception of La Venta)
People reserve sunbeds as early as 7.30 am at the beginning of July.
El Parador buffet restaurant food is generally luke warm.
There are no allergy / food intolerance warnings on any food labels.
And so on....
My comments regarding the staff being "robot like" is based on their lack of dealing with a situatuon as an individual case....
Children receive a hard time when playing in the pool as a group from the lifeguards.

I chose this property based on having a 6 and a 4 year old thinking it would be better suited to their age range, however if we return to Tenerife again we will head back to ABAMA having not been since the children were 3 & 1 year old.

In my opinion this is far from 5 star. The Sheraton need to seriously spend some time and money structurally and on staff and service levels.




Stayed: July 2017, traveled with family
Thank KateMJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristina V, Personal Assistant to the General Manager at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded July 19, 2017

Dear KateMJF, thank you for your review and for positively highlighting your dining experiences at La Venta. However, I am greatly disappointed that we have not met most of your expectations. In particular, I acknowledge your comment about the food tags and menu information. All our food labels and menus provide an indication on allergens, through pictograms on the particular tag; and are compliant with local law. Further to that we also emphasize that guests with any food intolerance share this with the relevant service personnel to ensure we meet the person´s needs. While your disappointment is noted, I apologize for the shortfalls, and we all would greatly appreciate a return of you and your family to the resort. Kind regards,

HRISTINA VLADIMIROVA
Personal Assistant to the General Manager

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Reviewed July 17, 2017 via mobile

Another peaceful relaxing holiday at the Sheraton La Caletta.
Friendly check in with top floor front and centre Club Room with welcome gift. Thank you to the hotel management.
The very well maintained gardens are a pleasure to relax in and watch the waves roll in, l can't think of a better place to chill out.
Half board was very good with a very warm welcome from Diana who always remembers who we are.
Also a mention to Massambue in the Glorietta bar, never a dull moment with him serving you.
Thanks Sheraton for another wonderful holiday.
Love the putting its laugh a minute.

Stayed: July 2017, traveled as a couple
1  Thank AlloaCameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristina V, Personal Assistant to the General Manager at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded July 18, 2017

Hello AlloaCameron, Thank you so much for your nice review. I am delighted to know that once again you had an enjoyable stay with us. Thank you for your kind comments about the team and for highlighting Diana and Mamadou, rest assured that we will share your feedback with the team. We hope to see you soon again.

Best regards from Tenerife,

HRISTINA VLADIMIROVA
Personal Assistant to the General Manager

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Reviewed July 17, 2017

My wife and I have just returned from a week with our daughter son in law and granddaughter at this hotel. It was chosen because it had facilities for all and in particular for our five year old granddaughter and it did not disappoint. The room which had a sea view was well designed and spotless. The food both in the general dining room and speciality restaurants was of a high standard and all of the staff were charming and helpful. The pools were well maintained and well supervised. We will return.

  • Stayed: July 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hristina V, Personal Assistant to the General Manager at Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife, responded to this reviewResponded July 18, 2017

Dear John S, Thank you for your review. I am very pleased to know that you and your family enjoyed the holidays with us. The Guanchito Kids Club is a highlight of the resort, and I am pleased to learn that your granddaughter had a good time too. We look forward to your next stay, see you soon, with best regards

HRISTINA VLADIMIROVA
Personal Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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