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“GREAT HOLIDAY”

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Iberostar Bouganville Playa
Ranked #15 of 58 Hotels in Costa Adeje
Certificate of Excellence
Paisley, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“GREAT HOLIDAY”
Reviewed August 5, 2013

We had the best time at this hotel we went with Jet 2 holidays, yes the rooms were standard and wee bit tired and old fashioned but very clean . the maids who looked after the rooms were always polite and helpful and linen was changed as often as you wanted it . all the staff couldn't do enough for you . The refurbishment that is going on was not disruptive and the way the hotel will look when it is finished must be worth it , the public areas are smart and modern, the managers were constantly looking around and ensuring that work was not disruptive to the guests.. Fantastic very nice hotels and there are other Iberostar hotels in the resort. Would certainly look at this chain of hotels in other resorts .

Room Tip: lower floors as the lifts are busy, sea view is all very well but you will get the sun all the time...
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  • Stayed July 2013, traveled as a couple
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Helpful?
4 Thank 325veas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Leeds, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 5, 2013

Just returned from a great stay at the bouganville , I was a little apprehensive as we had received emails from Jet 2 about the building work both inside and outside the building. When we checked in we was given a room on the 5th floor facing the roadworks, we stayed the first night but went to reception to complain about the noise in the morning as it had woke us up early plus the room was very basic as we had read on trip advisor.
The receptionist that helped was very attentive and told us we could upgrade to one of the refurbished rooms on the 9th floor which was perfect it overlooked the sea and had sun on the balcony in the evening.I had tried before flying out to get a refurbished room only to be told there was none !!!
The hotel itself could not be faulted the food has a great choice and the drinks and cocktails we are all excellent , all the staff were very friendly and could not do enough for you.
My only gripe is why I could not get the upgraded room online I emailed the hotel who again told me there was no refurbished rooms available.

  • Stayed July 2013, traveled with family
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Review collected in partnership with Iberostar

Helpful?
3 Thank itamkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2013

This is brilliant hotel with excellent food, location & pool area. Me and my family stayed here from the 9th to the 23rd of July and had a brilliant holiday. The hotel is beautiful but what makes this hotel amazing is the staff who give a first class service and can't do enough to help. I would definitely recommend this hotel and if we go back to Tenerife we will definitely be staying at the bouganville.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dmcand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 3, 2013

Just returned this morning from 10 days at Bouganville Playa. The hotel has gone right down hill, rude staff on reception , just not interested in dealing with guests problems at all, and god forbid if you wanted to keep your room on! The dining room staff and outside bar staff were very nice, friendly, very polite, which is more than could be said for the miserable ones on reception. The rooms are very outdated and the air conditioning was a joke, we were on floor one and had to keep the French doors onto the tiny balcony, and the door wide open to get a breath of air.
The food was very good, the pools very well kept and clean, and very good kids clubs!
We won't return due to the very high number of Russian guests now using the hotel. They are such ignorant, rude, arrogant, awful people! Not many British people were in the hotel, very quiet for it being school holidays!
The hotel lobby, dining room, bar very very pleasant areas, but it will be my last visit I'm afraid. We stayed there two years ago and found it fantastic, not any more!

  • Stayed July 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank motty1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, August 5, 2013
Dear Guest,
Although we are very sorry to hear your disappointment on you recent visit to our IBEROSTAR Bouganville hotel, we are grateful for the time you spent sharing a review on your personal experience as we are always happy to take our guests suggestions into consideration to improve and adapt our services in order to deliver great holidays to all our guests.
We lament hearing that you felt not well cared after by our reception team and apologize for the inconveniences; we will pass on your comment to our head of department in order to check what could have happened during your stay, however, related to the late check-out, especially in high season, it has to be requested prior to arrival for us to be able to arrange it for you taking in consideration that it is on extra charge and in summertime we might be fully booked and not able to ensure you can keep your room later on your last day.
On the other hand, we thank you for pointing out our waiting staff as being kind and welcoming, and we are glad to hear that the meals were a pleasant part of your stay; at IBEROSTAR the gastronomy is one of our prime pillars and our chefs always strive to prepare a wide range of local and international dishes in order to please all palates, it is very nice to hear that we could conquer yours.
Last but not least, we thank you for highlighting how well maintained our hotel is and the professionalism of our animation staff at our Kid’s club, children being considered the “kings” of the hotel, it is always pleasant to know that our little guests took back home some good memories of their holidays with us.
Once again, thank you for your feedback, we hope that you had a nice journey back home and to have to pleasure to serve you again in our hotels worldwide ensuring you in advance of our utmost caring dedication.
Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels& Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 27, 2013

All staff so friendly and helpful. Food excellent and hotel cleanliness superb. Location to beach spot on and only ten mins away from Sian Park. Hotel entertainment good and three beautiful pools. if I visit Tenerife again would definitely stay here. Shops nearby

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
6 Thank Sandy220_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shetland Islands, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 27, 2013

Have just returned from our 8th stay at the Bouganville Playa-we had a fantastic holiday thanks to the wonderful staff who made our stay special.
On arrival at 9.45pm we were told we could still get our meal although the restaurant closes at 10pm.Reinaldo & Domingo greeted us with open arms and were so pleased to see us again.

We were on the 3rd floor overlooking the small pool,we heard very little noise and the room was more than adequate for the time spent in it.
We never had a problem getting a sunbed-it beggars belief reading some reviews people complaining ,if you looked around there were always beds somewhere.
I am stunned at the negative comments from people about the Hotel yes they are undergoing renovations but it didn't cause any problems to us,most of the noise was from the street where there was work going on.
There are activities during the day for Kids,adults & teenagers from Waterpolo,darts,table tennis etc.
Food was plentiful and how anyone can complain about the food i dont know whats wrong with them.There is always something to suit even the fussiest eaters.-I love the chocolate fountain!!
On our last morning there was a glass of champagne,salmon and much much more.
We didnt have any problems with lifts and if they were slow it didnt matter-you are on holiday and there's no rush.
Please,please if you are reading reviews which are negative dont go by them-find out for yourself what a gem of a place it is.We wouldnt want to go anywhere else and that is due to the kindness from the Staff who are like an extended part of our family.

The Staff we cannot praise highly enough-special praise to Reinaldo restaurant manager he is an absolute gentleman and never passed us without speaking.Javier also in the Restaurant & outside pool bar will always be a friend we had such fun with him.Maxim & Jose are such nice people,always happy to see you.
Special mentiion to Domingo the waiter in the restaurant he is an absolute gem and the hotel would not be the same without him.He is such a hard worker and treated us like royalty.It touched us so much when we left he had tears in his eyes and we had lumps in our throats saying goodbye to him.

We would highly recommend the day trip for 6 hours to Loro Parque.We booked through a little shop downstairs in the San Eugenio Shopping Centre just along the road from the Hotel (next to newsagents) It was the Express trip at 39 euros each for 6hours.It was well worth every penny.It is a stunning place with so much to see.

We also went on a Tamaran jeep safari to Teide & Masca-we enjoyed it but were disappointed to only have half an hour in this lovely little place.

The grounds of the Hotel are immaculate,as is the reception area due to the hardworking cleaning staff.

We will be back sooner rather than later.

Room Tip: High floors are being renovated at the moment ,we were on floor 3 facing the littler pool and it was...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Rhona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2013

We stayed at the Bouganville for 2 weeks on a half board basis, we were a bit apprehensive after reading some reviews but we needn't have worried, on arrival we were offered a cold drink and the first room we were allocated was a smallish room overlooking the road, we didn't like it so we were upgraded to a large see view room, the room was large and had everything we needed, fridge, air con, shower, bath.....and sky sports!!! The food is very good quality and loads of it, if you can't find something then you must be fussy, A 5 min stroll to the beach and loads of local english bars where you can get a pint for 1 euro!!!!!All in all a very well positioned hotel that is in need of a refurb ( top floors are being upgraded now ) but perfectly adequate for a great holiday in Tenerife!!!!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Bouganville Playa

Property: Iberostar Bouganville Playa
Address: Eugenio Dominguez, 23 | San Eugenio Beach, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Costa Adeje
#13 Luxury Hotel in Costa Adeje
#16 Family Hotel in Costa Adeje
#31 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Bouganville Playa 4*
Number of rooms: 481
Official Description (provided by the hotel):
The IBEROSTAR Bouganville Playa hotel is like a good wine, improving over the years so you can experience something new during each stay. The stunning sea views, its location just four minutes’ walk from the beach, its huge main pool and the pleasures of the VIP area all mean that visitors like you return 3 or 4 times in the same year. Discover more reasons why you will also want to come back to one of the best hotels in south Tenerife. Endless relaxation. Whether you come as a couple or with your family, at this hotel in Tenerife you’ll have rooms with comfortable bedrooms and a balcony where you can feel the Atlantic breeze or breathe in the fresh mountain air. And best of all, at the IBEROSTAR Bouganville Playa you can get to Playa del Bobo in the time it takes to finish an ice cream at the pool bar. Star Prestige. Would you like to enjoy a completely exclusive experience? Counting the bubbles in the whirlpool bath or stretching out on the Balinese beds after trying the sensations shower are just a few of the experiences you can enjoy in the Star Prestige adults-only rooms at your hotel in Tenerife. A delicious stay. You can’t leave the islands without trying the delicious Canary Island cuisine or indulging in the flavours from around the world in our restaurants. Our buffet will leave you lost for words! And if you want to unwind, try the classic honey rum or a drink of your choice in any of the bars of your hotel in Costa Adeje. Submerge yourself in the ocean. The calm seas at Playa del Bobo are perfect for little ones to go for a swim, while lying on the sand is the best way to take advantage of the average Canary Island temperature of 22ºC. And if you prefer to stay in the hotel, you can gaze at the Atlantic Ocean while swimming in the large main pool. Fun in the water. The local people love the beach and fruit so much that, besides the home-grown bananas, there are inflatable versions pulled around by speed boats! You’ll feel like you’re on an ocean-going roller coaster when you go on the banana boat. And there are many more water sports: surfing, windsurfing, sailing, jet-skiing, catamaran trips, fishing trips, etc. And on dry land, the youngsters dress up as their favourite characters or pretend to be lovable pirates searching for treasure in the Miniclub. And the grown-ups can enjoy activities from golf or fitness to archery. Fancy a romantic dinner? Don’t worry, you can do just that; there’s an evening babysitting service available so that couples can have some intimacy. Spectacular pools, both in terms of their size and their settings. At midday, you can’t miss the weekly show cooking of paella or Canary Island dishes performed outdoors by the head chef. And for the rest of the day, choose the sun lounger you like most and stay refreshed with a sorbet or ice cream. ... more   less 
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Also Known As:
Iberostar Bouganville Playa Hotel Costa Adeje
Iberostar Hotel Bouganville Playa
Iberostar Hotel Adeje
Bouganville Playa Tenerife
Iberostar Bouganville Playa Tenerife/Costa Adeje

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