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Iberostar Bouganville Playa
Ranked #12 of 61 Hotels in Costa Adeje
Certificate of Excellence
Reviewed April 24, 2013

just returned from a 9 day break this was my first stay in this hotel it was excellent the staff were friendly helpful the location is ideal the pool was so nice plenty of beds and umbrellas. The breakfast was great plenty of choice nice hot tea also the dinner such a selection of food it was amazing the waiters were so helpful they had music in the bar each night and some people got up to dance which was really nice to see.We had a lovely room spacious clean nice bathroom plenty of towels. We will stay in this hotel again and would recommend it.

  • Stayed: April 2013, traveled as a couple
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1  Thank BRIDGET186638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,211 - 2,217 of 3,875 reviews

Reviewed April 24, 2013

my husband and me went to this hotel first holiday on our own 5 april for a week. it was brilliant the staff so friendly pool amazing entertainment was good to.we found a little pub close by was called bar canario is a must staff there are so friendly too. cant wait to go back !!!!!!!!!!!!!!!!!!!!!

  • Stayed: April 2013, traveled as a couple
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1  Thank 265pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

First let me say the hotel staff was excellent! very friendly and helpful. Our travel agency said this was a four star hotel. Maybe from Lobby level down it is, but the upper levels are pretty sad. We were on the third floor and funny enough had a lovely view of the hotel Thomas Cook said we would be staying in!! there was also a nice view of the sea to one side and the mountains to the other. Room was very dated, furniture was in rough shape and the tub had been painted and was peeling badly with rust and just not pleasant. The public areas were pretty nice, great pool area overlooking the sea. Entertainment sounded pretty good, it was ceratinly loud enough as we heard it from our room loud and clear every night. No seal on the sliding door to balcony and I think the back door to entertainment area was left open so no way to block it, even ear plugs didn't do the trick, but thankfully it didn't go on too late. Food was good and a very wide range of choices. Highly recommend walking down the promenade towards LosAmericas area. Once you get past the aggressive restaraunt 'greeters' there are lovely open areas where you can watch the waves and the surfers. It was a wonderful getaway and we found the sun we had been desperately seeking. Felt more than a little decieved by travel agent, but can't blame the hotel for that.

Room Tip: perhaps your best bet for a good room is a different hotel, or wait until it has been refurbished.
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  • Stayed: April 2013, traveled as a couple
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1  Thank TransplantedAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this reviewResponded July 23, 2013

Dear Guest,
First of all we would like to express our gratitude for your visit and for dedicating your time and effort to write this review on your stay at our IBEROSTAR Bouganville Playa hotel. We are glad to may learn from your experience and take your vision into account to achieve maximum customer satisfaction.

We are aware that our hotel isn´t of new construction, this is why we are happy to inform you that we are renovating some rooms and common areas to offer nice and spotless accommodations to our guests; moreover, we maintain and preserve it the best we can counting with the services of our technical department that is more than willing to remedy any little failure produced at the hotel.

On the other hand we thank you for highlighting the kindness and helpfulness of our staff, as we lay much importance on our personnel being guest oriented and welcoming.

Last but not least, we are glad to read that our gastronomy offer was of your liking, our professional Chefs work in accordance to our high quality standards striving to prepare a wide variety of local and international dishes in order to please all palates, we are happy to hear that we could conquer yours.

Once again, thank you for choosing IBEROSTAR for your holidays and hope to may serve you again in our hotels worldwide.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Hotels & Resorts

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Reviewed April 22, 2013

Just returned from a 9 day break, stayed here many times over the years. CONS: yes the rooms do need refub but are clean, room and pool towels get thinner every year. PROS: great position with a garden gate that lets you out at a lower level near the a church were there is a lift to the promenard levels where you can walk both ways along the coast to Los Cristianos or La Caleta (about an hour each way).Two pools with plenty of sun beds, gardens kept immaculate. Prices:Pool Towels pay 5E deposit per towel, change as many times as you like at reception, return when leaving and get your 5E back. Room safe about 2E a day.
All Inclusive costs about 26E a day pp over HB(if prebooked, 30E in resort), Lunch on the Terrace is lovely very good choice and drinks on tap, Bar prices beer 3.2E, short with mixer 5.45E, ice cream, soft drinks, coffee and water all about 2-3E. So if you have a couple of pre dinner drinks and a couple after dinner drinks while watching the entertainment or in the lobby bar thats about 17-22E so you would get lunch, tea coffee icecream water and drinks from 10am to midnight for about 5-6E,so AI worth considering. Sum Up; good position, food good, friendly staff, clean rooms if a bit tired, the public rooms gardens and pools are kept immaculate. Good hotel in a good position for a good price. PS: taxi from airport approx 24E each way

Room Tip: check on the price at Iberostar website, book a flight and get a taxi at the airport, 90mins from la...
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  • Stayed: April 2013, traveled as a couple
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6  Thank barnowls47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

We have just returned for a 2 week stay in the Bauganville arriving just after the Easter break,it was busy but there was plenty to do. The location of the hotel is ideal near to the shops ,bars and the promenade which can be accessed by means of the security gate near the Pool Bar,a lift near the church will take you down to the promenade avoiding the steps. Once on the promenade you can walk for miles towards Los christianos in one direction or Costa Adeje in the other .
We stayed on an all inclusive package and found it excellent value for money,the staff were excellent nothing was too much trouble for them,there were plenty of sun beds around the pools and the pool area was well supervised and kept clean.The gym area was well equipped and supervised all in all an excellent holiday and looking forward to our next stay.

Room Tip: We stayed on the 8th floor which was quieter,the room was a bit jaded ,they agreed to change it if w...
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  • Stayed: April 2013, traveled as a couple
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3  Thank egelloc104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

This was our fifth time at this hotel,and we still enjoyed it.Although our room on third floor really needed a refurbishment as furniture was looking shabby and the bath was stained, yet it was still clean and towels and sheets always changed.Hotel has started its refurbishment on the top floor,so expect some noise or ask for lower floor.Rest of hotel especially gardens and pool areas are kept clean and the staff are always working hard with the upkeep.It's mainly Allinclusive but we were half board and found the price of drinks quite expensive compared to outside,bottle water with evening meal 2 euro 25,and 2 small lagers in plastic cups around pool bar were 6 euros,so needless to say we drank outside at other bars.Really that was our only fault as the meals were still good and the staff are all friendly.The hotel is in good location with views over port colon and las americas,although there is a lot of steps and a hill, theres also a security gate through gardens to the bars, but that stays open until 11pm mind some nights we were lucky and got in near 12pm.A few entertainment bars close by and a lovely friendly bar down the steps called "Old Friends" and Neal the owner is very welcoming.We will certainly return to this hotel.

  • Stayed: April 2013, traveled as a couple
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1  Thank northeasthighflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

This is supposed to be 4 star and Iberostar standard- no way - food on buffet was barely warm so I used the microwave to heat up food. Beds were uncomfortable and room furniture needed to go to the rubbish dump. It will be refurbished in the future so I was told - no use to me. Upgraded to full sea view - small balcony on an angle to sea - should have stayed with side sea view and saved money. Sliding doors to balcony kept us awake for 2 nights as the seal was broken - whistled and howled. When I complained they said they would send someone to look at it - they did not and the rep said they are all like that - everyone knows it needs a refurb ( but noone tells you that before booking).Too many touts wanting you to go into bars/shops/sell you sunglasses etc. Lifts slow and impossible at meal times - one malfunctioned and would not stop at our floor. Huge hotel and very full over Easter weekend - avoid in future.

Good things - the staff were superb - the waiters, the maids and a fab animation team of multi lingual, multi talented, energetic youngsters. Great fitness classes - even making your own natural face mask session. Close to promenade for walking by sea, good dark sand beach with calm sea - great for swimming. Great local markets. Superb local buses, once you found a bus map it was easy and cheap.

Room Tip: Wait until it has had a full upgrade.
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  • Stayed: April 2013, traveled with family
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4  Thank ValMeredith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this reviewResponded May 23, 2013

Dear guest,

As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review on your recent stay in our Iberostar Bouganville Playa because we know that this is the best way to achieve superiority and excellence in our daily services.

We are aware that our hotel is not of new construction, nevertheless, we maintain and preserve it the best we can. We strive to offer comfortable accommodation to all our guests and therefore we count with the services of our technical department that is more than willing to remedy any little failure produced at the hotel. We also regret you didn´t find your bed comfortable and we lament not to be informed about this during your visit, as we would have looked for a solution. We wish to offer a satisfactory night rest and therefore we have softer over mattresses to put on the main one for those guests who prefer sleeping on a softer bed.

Moreover, we took good note of your comments related to the temperature of the food on our buffets and we passed them to the responsible of our F&B department in order improve the maintenance of the required temperature to guarantee that all palates will be delighted with our culinary offers.

On the other hand we would like to thank you for your kind words towards our staff, as all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were “superb”.

We are pleased also to hear that you enjoyed our entertainment service and quality of our nightly shows, in Iberostar it is a very important aspect to entertain our guests and be able to reach every single one of them ensuring a multi-cultural team.

Thank you also for pointing out in your review the nice location of our hotel, allowing our guests to enjoy the glorious natural environment, nice walks on the beach and the unlimited fun and leisure possibilities nearby.

It strengthens our determination to understand from your comments that you have enjoyed your stay at our hotel and we will take in consideration all your constructive comments to learn how we can still improve some of our services so we hope to have the opportunity to welcome you back in a not too distant future and surprise you positively by achieving your complete satisfaction.

Warmest Regards,
Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Bouganville Playa

Address: Eugenio Dominguez, 23 | San Eugenio Beach, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Costa Adeje
#11 Luxury Hotel in Costa Adeje
#13 Family Hotel in Costa Adeje
#31 Romantic Hotel in Costa Adeje
Price Range: $122 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Bouganville Playa 4*
Number of rooms: 481
Official Description (provided by the hotel):
With a pleasant atmosphere and excellent service, the IBEROSTAR Bouganville Playa hotel in Costa Adeje is a 4-star hotel that offers amazing accommodation for couples and families with children. At the Bouganville Playa hotel, fun goes without saying. Here children will make friends at the Miniclub where they'll have all kinds of adventures, games and activities under the supervision of our monitors. Plus, they'll also enjoy the children's playground, shows, pools... There's a bit of everything so they never stop having a good time. For their part, the adults have a special entertainment programme, delicious cuisine offered at two restaurants and three bars, a fitness room, a nearby golf course, free Wi-Fi and other services and facilities. Plus, the Bouganville Playa hotel also offers the Star Prestige service which includes access to the rooftop VIP zone, featuring a whirlpool bath and chill out terrace, sensations showers, an area with Balinese beds and sun loungers, daily press with coffee and snacks, late checkout and other services for distinguished guests. ... more   less 
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Also Known As:
Iberostar Bouganville Playa Hotel Costa Adeje
Iberostar Hotel Bouganville Playa
Iberostar Hotel Adeje
Bouganville Playa Tenerife
Iberostar Bouganville Playa Tenerife/Costa Adeje

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