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Iberostar Bouganville Playa
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Reviews (4,083)
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1,882
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All reviewsstar prestigehalf boardstar barside sea viewpheasant pluckerpool areasky sportsplenty of choicegreat holidayplenty of sunbedsanimation teamwalk in showermeal timesreception staffbreakfast and dinnerlas americassomething for everyone
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2,428 - 2,433 of 4,083 reviews
Reviewed December 31, 2012

Week before Christmas coming back on Christmas day - cheapest holiday ever and thank goodness it was. Surley staff - particuarly on reception and we overheard a few people losing their patience with them. Late cancellation of evening entertainment and same day notification of reduced dining hours by way of a notice in the lift not acceptable - they advertised Christmas Eve as 'Grease the musical' all week then cancelled on the day. Not a massive problem but we would have made other arrangements had we known in advance. No air con in the room - again not a problem as the weather was gorgeous but not too hot in December - imagine what it would be like in the middle of summer.

So - top tips - make sure your room has aircon and ask for a room on a low floor as the lift at mealtimes is a nightmare - you would be better walking (which we did even though we were on 7th floor) and if you want to hire a bike - make sure you have 100 euro deposit in cash (we wanted to do it the day before we left - for 2 hours - but we didn't have enough euros left and they wouldn't take a debit card - and didn't tell us about the deposit until we'd completed all the forms - politely arguing with them got us absolutely nowhere).

Worst communication and customer service that I have ever encountered in a hotel. All that said we had a great time in Tenerife, the perfect sunny week ! And on the plus side, decent food, plenty of choice and nice fresh salads, nice pool area - rear pool is the warmer of the two and a nicely equiped gym.

Room Tip: Low floor as lifts a nightmare during mealtimes. You also really need to be facing over the port (Puerto Colon) because there is a bar almost underneath the other side of the hotel and it's noisy. Port side gets late afternoon sun on balcony. Make sure room has air con particularly if you're going in the summer.
  • Stayed: December 2012, traveled with family
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1  Thank CouplandFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this reviewResponded January 2, 2013

Dear guest,

We would like to thank you for the opportunity you have given us by choosing Iberostar Bouganville Playa. We regret profoundly the failure to meet your expectations, and we are grateful that you shared your experience, as this will guide us to adapt our services to achieve maximum customer satisfaction.

Our staff which is the base to offer the close and personalized service Iberostar is famous for, always attempts that our guests feel very comfortable, well installed and welcome. We lay high value on our employees being guest orientated, as we understand that this is a prime factor to achieve maximum client satisfaction and therefore all staff members are chosen according to a specific profile and additionally they are given appropriate training. Being this one of our main strengths, we are awfully sorry you could not enjoy their professionalism in the case of the receptionists, customer service and entertainers. We will do our utmost to surprise you positively in case you decide to visit us again.

On the other hand, it fills us with proud to read that you find the meals excellent and with plentiful choice. The gastronomic experience means a lot to Iberostar because we are convinced that to reach complete client satisfaction no palates should be left unsatisfied. We will pass your compliments to the chefs and their team. These kind of reconfirming mentions help us to continue working motivated in the future. It is also a pleasure to read that the well-equipped gym, the nice pool area and the sunny location, were satisfactory to you.

Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guests. We will certainly take your comments into our consideration and we will do our utmost to improve the points you mentioned. Hoping to may receive you again in the future, we assure you in advance our most caring dedication, wishing we can change through it your opinion.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

Arrived back on 28th Dec after the best holiday this year. After reading some previous reviews I was a little concerned about this hotel but once again I think the reviewers stayed somewhere else.The hotel is spotless,the staff could not be more helpful and the food was exceptional. I had a standard side seaview room on the 3rd floor and had no problems with the lifts that other people have stated.You have to realise that the lift covers 14 floors so a wait is sometimes inevitable but you are on holiday so what is the rush?. Overall this is a great hotel and I would recommend it to anyone.

  • Stayed: December 2012, traveled solo
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6  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Just returned after spending Christmas week at this hotel. you could not fault the food it was excellent, the rooms were tired, end of wardrobe door fell off in my hand, dust behind the T.V., air conditioning not working bed on castors when you moved the bed went over the other side of the room. Entertainment for Christmas was abysmal Christmas Eve 2 entertainers both guitarist
one Elvis impersonater only for the costume you could not tell he was supposed to be Elvis . Christmas Day advertised as the 3 Tenors not true 2 tenors + 1, Boxing Day was even worst advertised as a live band organist and the same guitarist who was on Christmas Eve.

  • Stayed: December 2012, traveled as a couple
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Thank Doris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this reviewResponded January 1, 2013

Dear Doris,

We are very grateful for the review you wrote. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

We took good note of your remarks about the entertainment on Christmas evening. We understand that each guest has his own preferences regarding leisure options and although we try to fulfill everybody´s expectations, sometimes what seems nice to some guests leaves desires open for others. We will do our utmost to surprise you positively in case you decide to visit us again next year.

For Iberostar thorough cleaning is an absolute must and we want to apologize for the dust behind the TV. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case any lack is encountered. As to us it is of prime importance to offer total confidence in this area we will be enchanted to adjust any situation that is not in accordance with our established standards.

On the other hand, we are satisfied that you did enjoy the culinary highlights which our chefs delicately prepare for our guests. Iberostar strives to delight all palates and reading that we could conquest yours, is a source of motivation to continue our daily efforts to surprise and delight with our gastronomic offer.

We hope to may take the opportunity to serve you again and cause an excellent and lasting impression, through our high quality service and the fulfillment of our Iberostar hotel standards.

Yours sincerely,

Online Reputation Manager
Iberostar Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

Great Holiday, this was our third time at the Bouganville, and we have already booked for the end of January 2013 for 3 weeks.The main reception rooms are spacious, everywhere clean, the staff friendly and very helpful, they nearly all speak english. everything we had requested when booking was carried out. The dining room is a little noisy at times, but the food is excellent with a great variety. Wish the big pool was heated. yes the lifts can be busy, but we tended to use the stairs to go down, and at busy times just waited for a few minutes for the rush to pass. The bedrooms could be updated, but are all clean and functional. I think a fridge is a must these days.

  • Stayed: February 2012, traveled as a couple
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Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

Came back on 28 dec 2012 & just booked again for next dec for three weeks!! After reading reviews on rooms we were not sure what to expect but they were fine, spacious, very clean with towels and bedding changed whenever you wanted and the maid was in daily. All the staff whoever or wahever their jobs were was very friendly and helpful. There was lots to do round the pool each day if you wanted to join in but no pressure. NO this not a five star hotel but is in a prime position and there is all you could want for an enjoyable holiday and it overlooks the beach. The food was excellent with great menu choices each day, we went half board and dot think we could have eaten at lunch time without putting another stone on each!! ..... This was more than we had hoped for so enjoy your holiday and ignore negative reviews as the rooms are going to be updated this year but even if they aren't just go as the beds were fine. tv and hairdryer worked and youn dont have to take any towels, even for the pool.

Room Tip: If you should have any problems just go to reception as we overheard them helping people with no trouble at all
  • Stayed: December 2012, traveled as a couple
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Thank sue b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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