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“Great place but unhelpful staff”

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Playa Olid Apartments
Ranked #37 of 61 Hotels in Costa Adeje
Reviewed July 31, 2013

I visited Playa Olid in July as a group of 6 friends. The hotel was lovely and in a great location, however a few member of staff were very rude to our group. Theresa at reception asked my friend 'Are you stupid, can't you read?' When she asked a question about a form she had been given in Spanish. She was less than helpful any time we had questions.
A couple of the bar staff were very rude when we tried to order drinks in the evening, the queues are ridiculous and they will let some people orders lots of drinks at once whereas they laughed in my face and shouted at me when I asked to order more than 3 (for a party of 6).
The food was mostly quite good but a bit lacking for vegetarians. They did have some themed nights such as Mexican and Chinese which we all enjoyed.
The new apartments are huge with lovely walk in showers and balconies, big TVs and a big bed. They would be even better with air-con.
The location is great-it was a short walk downhill to the beach. It's quiet enough to have a peaceful night but close enough to the beach and bars etc that its easy to get involved in some of the action.
We visited Siam Water park which was amazing!
Overall Playa Olid is mostly a great hotel but a few members of staff could be friendlier and the bar is a bit of an ordeal in the evenings!

  • Stayed: July 2013
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4  Thank MLCliftlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,615 - 1,621 of 2,282 reviews

Reviewed July 31, 2013

I've just got back of an 8 night all inclusive stay at playa olid, we went as a party of 3 women aged 23,18 and 17 and we didnt think it was a hotel really for our age groups as there is alot of family's the all inclusive was ok nothing special was just beef chicken fish pasta rice and chips every day breakfast was the best bit as at dinner you just got burgers hot dogs pizza etc nothing special there drinks did taste watered down but oh well we did also struggle to get sunbeds round the pool and that would be at half 8 when we went for breakfast, a child did poo in the pool when we was there and the staff did not clean it very well just got the pieces out with a net not adding any cleaning chemicals, it was very got when we was out there so the all inclusive was good to Just have a cold drink by your side, we also went to the beach one day it was 7 Euros for a sunbed there are lots of bars restaurants on the beach front if you are going to the beach its about a 10 min walk but a big hill which is a killer on the way back up but also just on the way down there is a restaurant which is yellow which does amazing paella, the market is only a short walk away and is a must do, we also did the waterpark well worth the money lots of fun, the best part of the holiday was veronicas strip cost 8 Euros in a taxi lots of cheap drink and young people having a laugh its brilliant, the room was clean but never got left enough towels which was annoying the rooms are massive but we didn't have a newly furbished one so was disappointed but oh well you only sleep in the room all in all would go back for a cheap week in the sun but its nothing amazing you get what you pay for.

  • Stayed: July 2013, traveled with friends
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4  Thank Holidays123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

I stayed here from 5th to the 16th of July. When we got to the hotel at 10.40 the reception was helpful and directed us to our room. (204A) Which was spacious and very clean. Great view of pool, fridge, cooker everything you need if you are self catering.

The pool - I would avoid the smaller pool it dyed my white swimming suit yellow, there was rubbish in the pool, people's cigarette butts and what I was appoled at was the entertainment were playing a game, where men were to swim into pool and gather items. Well they threw a plate in and it smashed. They didn't ask kids to get out the pool, they just picked up the bits they could see. Very dangerous!

Staff - all staff were very pleasent and helpful. However one staff member Mari-mar, she has a bad attitude and isn't helpful behind the bar. What I did notice, if you were Spanish and had Spanish kids she would be all over them. She even brought one Spanish little girl round behind the bar.

Entertainment - wasn't very great, more for kids and only lasted an hour if only. Does vary between animal shows, dance shoes and magic shows. Personally wouldn't go out my way to watch it.

Safe/fan/wi-fi - the safe is in room, which cost me €46 for 11 night and you only get €11 back for hiring one. As there is no air conditioning and in July it is very hot, again cost a bit of money also for wi-fi in room cost me €50 for 11 days. I just think playa olid are all about grabbing your money!

Great location and everything at your door stop. No issues, had a great holiday regardless.

  • Stayed: July 2013
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4  Thank Mcwright148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013 via mobile

I loved this hotel! Staff were lovely room was so clean and nice. Entertainment was really good! Food was good! Pools were so nice and very clean. Nice and relaxing place I would definitely recommend this hotel. It's a big massive 5 for me!!

  • Stayed: July 2013
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4  Thank ClaireFalconer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

we travelled to costa adeje as a family and stayed in playa olid. 21st June for 2 weeks
We stayed in the refurbished rooms which were quite nice, however I had to complain several times about the bedding not being changed on the sofa bed and we were always giving less towels, which was annoying after the 1st week. The rooms were cleaned but not to a high standard. quick wipe of the floors and made the bed!!

FOOD!..... we were very disappointed with the same food over and over again it become
to repetitive, Rice, chips and anything else they could put together!!! no nice sweet stuff such as cake, ice cream just the same horrible jelly and mousse

They don't serve coffee in the restaurant at dinner nor lunch.

Pool 2: bar does not open till 12 closes at 3.45 and don't serve food so you have to walk all away to the other bar for a drink and a snacks

Bar: There Was always big queue and the drinks were so watered down you could not get drunk!

Pool 2 turned my blonde daughters hair green and any white clothes we has turned green
anyone with blonde hair went home with green hair so beward!!!!

Overall: Pool area is not cleaned enough nor is the water, food was repetitive, drinks were water down or cheap cheap sprits, cocktails were like kids drinks, pool caused hair to turn green. Some of the staff were nice but one horrible lady on reception with curly hair was not helpful at all.

Entertainment was so bad, really don't no where they get these people from!!

I was very disappointed :( I will make sure I will take on-board peoples reviews next time before booking a holiday!

Room Tip: Its on a motorway so take ear plugs
See more room tips
  • Stayed: July 2013, traveled with family
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4  Thank leeann2728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

Got back from a lovely week long (5th - 12th July) all inclusive holiday at Playa Olid. Our apartment (105A) was lovely, well decorated with good lighting. We weren't happy with the shower though as it leaked all the way through to the lounge area from every shower! The apartment was plenty spacious and had a balcony completely in the shade at all times of the day, overlooking the sun loungers area, which in turn overlooked one of the two main pools at the hotel. We used this pool throughout our stay due to it being so near to our room and sun loungers but the other pool was just as good round the other side of the hotel. Lots of snacks and drinks were available through the afternoon (1pm til 4:30pm) at the pool bar. The slush drinks were my favourite! There were plenty kids' activities through the day and evening to keep them entertained. Location wise it's not too bad as there are various shops, bars and restaurants nearby, including a British Pub and a 24hr Supermarket (both if you turn left out of the hotel and walk for a couple of mins). We found however, that if you want more decent shops, nightlife etc. you keep walking left out of the hotel for 10-15mins to the Fanabes Beach. The food was tasty with plenty of choices for all meals (although rice and chips were recurring choices). As others have said, the restaurant is similar to a canteen where you plate up your meals yourself and the tables are quite close together but this didn't bother us. Disappointingly though, we lost out on meals due to a late arrival and late departure (check out is at 12pm) which spoilt the value for money. Evening entertainment was good as there were some excellent acts such as the Eagle Show which were great for all ages. Once these acts had finished however, the entertainment kind of petered out. There was quite a wide variety of drinks all in all but didn't really cater for those who prefer alcopops and the like as there were only really cocktails (which were made from a machine) and vodka lemon. The wi-fi was a bit hit and miss as we went with the free option but you have the choice of paying to get it constantly. Wasn't a big deal as we were happy to get away from it all! The reception were very helpful with issues and even let us back in our room after check out as we had left something in there! Very good overall, would recommend others to stay :)

  • Stayed: July 2013, traveled with family
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2  Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

I was a bit worried at the standard of this hotel judging by some of these reviews but after visiting the hotel I cannot understand how so many people can pick fault! we were a young couple of 18 staying on our first holiday and were both impressed. we got room 114 which was one of the nicely decorated refurbished rooms with a balcony that led outside near the pool area. The room was nicely decorated, great tv with bbc and itv and a lovely bathroom; very modern and spacious. was also pleased to get a kitchenette with fridge, didn't need it as we were all inclusive but the fridge was useful for bottled water, cider and chocolate we bought! there were two good sized pools- a busy one with games and a quiet one. both had a good bar with the louder pool doing snack foods at certain times of day and the other pool doing gorgeous pina colada and mojito slush puppies which I enjoyed. There were always the 2 pools bars open in the day and the main bar and bar in the entertainment room on a night, all inclusive drinks very good and a large variety or things available. the entertainment was in a separate room so you did not have to involve yourself if you didn't want to, so we stayed away. Plenty of seats outside and in the main bar to relax with a drink in the evening which was really nice. The rest of the hotel was really lovely, we thought that the food was good for the money we paid, at least 10 dishes of hot food on an evening plus soup, meats and cheese (stilton, brie, smoked cheese, yum!) and a salad bar. Lunch was also of good quality (great fish) and the breakfast was what you would expect and could get delicious ham and cheese omelettes made to order. the staff were lovely, very cheerful and nice especially the chefs in the kitchen and pool bar cooking food to order. yes the dining room is canteen like and it would be nice if it was more of a restaurant but we simply ate our meals then relaxed together in the bar so could still have a nice night. the hotel was in a great location, good bus links and a five minute walk to the beach and restaurants, the market, and shopping centers. You could also walk down the front to numerous other towns. it is worth walking down to la caleta (right on the beachfront, a fair walk) to the place where it looked like local people kept their boats lovely for swimming and picturesque. Siam park was also fantastic.Seriously couldn't think of anything to complain about, was a great hotel and we had a lovely time. Thank you playa olid! I would return if visiting tenerife

  • Stayed: June 2013, traveled as a couple
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5  Thank hull-moll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playa Olid Apartments

Address: Avenida Ernesto Sarti 18, 38660 Costa Adeje, Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#32 Family Hotel in Costa Adeje
#33 Romantic Hotel in Costa Adeje
Price Range: $151 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Playa Olid Apartments 3*
Number of rooms: 202
Reservation Options:
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Also Known As:
Playa Olid Apartments Hotel Costa Adeje
Playa Olid Apartments Costa Adeje
Playa Olid Apartments Tenerife/Costa Adeje

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