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“It was a wonderful travel on the pretty island...”

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Iberostar Torviscas Playa
Ranked #28 of 57 Hotels in Costa Adeje
Certificate of Excellence
Tambov, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“It was a wonderful travel on the pretty island...”
4 of 5 bubbles Reviewed October 16, 2013

In my opinion this hotel is in the best part of Las Americas almost in the middle of it. So you can walk around whole town. Hotel has got convenient entrance to the beach, you can go swiming in ocean just from your deck chair from the swiming pool. The beach near hotel has got a black sand and the warmest water but you can go also to the beach Le Duck in seven minutes from here where you find yellow sand and sometimes big waves. The building of hotel and rooms are pretty old but service and cleaning are good, the territory of hotel is well-kept and swiming pool has a good size. Meal is very diversely and tasty. So I can recomend it for the good rest..But bear in mind: most of people who stays here older then 50 years...

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank ArtemTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 18, 2013
Dear Guest,

Firstly we would like to express our gratitude for the time spent to share your personal impressions on your recent stay at our IBEROSTAR Torviscas Playa hotel as it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We thank you for pointing out the unbeatable position of our hotel, with direct access to the volcanic black sandy beach and the many shopping and dining options on the doorstep.

We also appreciate your comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, thank you for your highlight on the cleanliness of our installations and the kindness and helpfulness of our staff, we are glad to read that you felt well cared for during your stay among us.

Once again, thank you for choosing to vacation with IBEROSTAR; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our hotels in the most beautiful destinations worldwide.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (736)
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manchester
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Visited torviscas playa for 4th time we decided to book a superior location double room with access to 6th floor pool the rooms are on the mountain/hotels side not for me so I asked for a change I got a superior room on 4th floor 464 it was fab balcony with 2sunbeds & brolly and side balcony with table & chairs views of Porto colon & sea views the staff were great changed with no probs all staff are great and friendly the food is very good plenty of choice love this hotel will be going back again

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pugsManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 18, 2013
Dear Guest,

Firstly we want to thank you for the time you spent to share your experience on your last visit to our IBEROSTAR Torviscas Playa hotel, as no one better than a repeating guest can describe a holiday experience with us.

Furthermore, we are glad to read that once again you felt absolutely well cared after by our staff, their willingness to give a personalized service and ensure that all guests fully enjoy their holidays with us is our main strength and we will definitely pass on your satisfaction with their services.

Last but not least, the gastronomy being one of the prime pillars of our company, we thank you for pointing out the variety and quality of our gastronomy offer as we strive for excellence in our cuisine and make it one of the best value added aspects of our guests’ holiday.

Once more, thank you for your many visits, we hope that you had a pleasant journey back home and look forward to welcoming you again at your earliest convenience.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

Have just returned from a weeks stay at this hotel as part of a Thomas Cook package. Flight delay going out meant we missed dinner but when we finally arrived at the check the friendly staff made us feel very welcome and informed us that once we had freshened up there would be a cold buffet available in the restaurant - a good start. Food generally was excellent with a varied menu over the course of the week. We were booked in half board but changing dinner for lunch was easily done if we wanted to plan an alternative evenings entertainment. The in house entertainment group were very friendly and worked very hard to keep everyone occupied although we did find the evening shows more family orientated than we have experienced in other hotels in the past. The public areas of the hotel were well kept although the decor in the corridors and rooms were a little tired. Even so everywhere was spotlessly clean, the beds were very comfortable and all the staff were very friendly

Room Tip: Rooms at the back overlooking the Guayamina Princess hotel were quieter than those facing onto the s...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terrasfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 18, 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife and for the time you spent to share your feedback on your stay as this helps us know how to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We are glad to read that you enjoyed your stay among us and that the fine gastronomy and the friendliness of our staff made you consider a return visit.

Thank you for choosing IBEROSTAR; we look forward to welcoming you again ensuring you in advance of our utmost commitment to offer you another great experience among us.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
4 of 5 bubbles Reviewed October 16, 2013

We have just returned from two weeks AI 14th October. We were very pleased with everything.
The food was varied and of very good quality. The staff were terrific, really friendly and couldn't
do enough for us. We have to mention Neives at the pool bar, she was very good at her job and it was always service with a smile. The cleanliness of the hotel was very good towels changed every day and bedding every couple of days. We saw two of the shows The Beatles tribute band and the Drifters. Great entertainment. The decor of the hotel was good, some of the reviews said that it was not very good, but we didn't find any problems.
Overall we were very pleased with with this hotel and we will be using it again in the future.

Room Tip: We had a side sea view room on the 4th floor and it was a good location.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stumo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 18, 2013
Dear Guest,

Thank you for your praising comments on your recent stay at our IBERODSTAR Torviscas Playa, we are glad to read that you thoroughly enjoyed your holidays in our hotel.

We also would like to thank you for your special mention on the kindness and friendliness of our staff, we feel proud reading that you found them “Terrific” and we will definitely pass on your review to them with our congratulations for the good work.

In IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, and to perform involving shows, we are glad to read that you highly appreciated this aspect of your holiday among us.

Thank you again for your visit and the time you spent to share your feedback on Tripadvisor; we hope that you had a pleasant journey back home and would be enchanted to accommodate you again in our hotel on your next visit to Tenerife.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

After staying at Iberostar Las Dalias the previous weekend, we stayed here the following weekend again for 2 nights to compare (23-25 Aug 13). The hotel reception staff were again professional, polite and quick check in with smiles present. The foyer area was a little dated and less modern but spacious and clean with a grand stairway to the restaurant/pool and animation area.

We had a side sea view room. The room was again basic but clean and the wardrobes were in working order and fit for purpose. The beds however were only slightly better and although the aching back returned it was not as bad.

We again stayed HB and breakfast was very good with dinner being exceptionally high standard. It seemed the chiefs were trying out their own signature dishes!

The animation programme again is excellent and we again tried out rifle shooting, archery shuffleboard, volleyball and table tennis competion. There were other activities but wasn't able to fit them all in - outdoor fit-cycling, aerobics etc etc etc. The animation team worked really hard - well done Mario (Super Mario) and others. You need to be age 14+ for rifle and archery.

I would possibly stay here again despite the basic rooms, albeit I would wait for the beds/mattresses to be upgrade first. Everything else about the hotel was excellent and I would recommend.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Countrygirl63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 17, 2013
Dear Guest,

Thank you again for the time you spent to share your impressions on your stay; we are glad to read that both hotels you visited met your expectations and that you felt well cared after in our IBEROSTAR Torviscas Playa hotel as well.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our buffet offer, our professional Chefs do their utmost to surprise our guests with many delights form Spain as well as the best international dishes adding their personal touch, here again, we are enchanted to read that this was highly appreciated and we will definitely congratulate them on your behalf.


We also want to thank you for your nice comments towards our animation staff, as they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for the amusement of our guests, we are glad to hear that you took full advantage of the activities on offer.

Once more, thank you for your confidence; we hope to have the pleasure of welcoming you again in our IBEROSTAR hotels at your earliest convenience.

Warmest Regards,

Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

Loved the food staff helpful and friendly. Decor dated chairs frayed.
Rooms very clean.
But the old mattress on the bed was a nightmare so painful on our backs.
Pools were clean and safe. One is heated.
Stayed all inclusive which was good but the advertised cocktails were premixed and very poor. Evening entertainment was great.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank Greytravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 17, 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife and for the time and effort spent to share your feedback on your stay.

We are sorry to hear that you didn´t find your bed comfortable and will try to find out what failed to correct that situation and lament not being informed about this during your stay, as we would have looked for a solution as guaranteeing a satisfying night rest to our guests is one of our top priorities.

Please receive our most sincere apologies for not fulfilling your expectations related to the quality of the drinks. We will certainly take in consideration your comments in order to improve.

On the other hand, we greatly appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

We are also enchanted to read your praising comments about our staff. In IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Last but not least we also want to thank you for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for the amusement of our guests.

Once again, thank you for your visit and constructive critics, we hope that your sta in Tenerife was as pleasant as it could possibly be and to have the pleasure of serving you again in our IBEROSTAR hotels in the most beautiful destinations around the world.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Just returned from the most wonderful holiday at the Torviscas Playa, It was my birthday, a big one, and it couldn't have been better. The staff are wonderful, my friends arranged a decorated table and cake with the staff and they gave me a bottle of champagne. The animation guys and girls were fanctastic, especially, Danni, Andi, Mario and Monica they made the holiday special. Would recommend this hotel it was fantastic.

Room Tip: ask for a side see view
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosalindabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 31, 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Torviscas Playa for the celebration of your birthday with friends and we send you our most heartfelt birthday wishes; we are glad to read that you had such an enjoyable holiday in our hotel.

We also want to thank you for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for the amusement of our guests, we are glad to read that this was a pleasant aspect of your holiday among us and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more, thank you for your visit; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Tenerife/Costa Adeje

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