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“LOVELY STAY”

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Iberostar Torviscas Playa
Ranked #28 of 57 Hotels in Costa Adeje
Certificate of Excellence
Wolverhampton, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“LOVELY STAY”
Reviewed October 14, 2013

After staying at Iberostar Las Dalias the previous weekend, we stayed here the following weekend again for 2 nights to compare (23-25 Aug 13). The hotel reception staff were again professional, polite and quick check in with smiles present. The foyer area was a little dated and less modern but spacious and clean with a grand stairway to the restaurant/pool and animation area.

We had a side sea view room. The room was again basic but clean and the wardrobes were in working order and fit for purpose. The beds however were only slightly better and although the aching back returned it was not as bad.

We again stayed HB and breakfast was very good with dinner being exceptionally high standard. It seemed the chiefs were trying out their own signature dishes!

The animation programme again is excellent and we again tried out rifle shooting, archery shuffleboard, volleyball and table tennis competion. There were other activities but wasn't able to fit them all in - outdoor fit-cycling, aerobics etc etc etc. The animation team worked really hard - well done Mario (Super Mario) and others. You need to be age 14+ for rifle and archery.

I would possibly stay here again despite the basic rooms, albeit I would wait for the beds/mattresses to be upgrade first. Everything else about the hotel was excellent and I would recommend.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Countrygirl63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 17, 2013
Dear Guest,

Thank you again for the time you spent to share your impressions on your stay; we are glad to read that both hotels you visited met your expectations and that you felt well cared after in our IBEROSTAR Torviscas Playa hotel as well.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our buffet offer, our professional Chefs do their utmost to surprise our guests with many delights form Spain as well as the best international dishes adding their personal touch, here again, we are enchanted to read that this was highly appreciated and we will definitely congratulate them on your behalf.


We also want to thank you for your nice comments towards our animation staff, as they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for the amusement of our guests, we are glad to hear that you took full advantage of the activities on offer.

Once more, thank you for your confidence; we hope to have the pleasure of welcoming you again in our IBEROSTAR hotels at your earliest convenience.

Warmest Regards,

Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (736)
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English first
Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 13, 2013

Loved the food staff helpful and friendly. Decor dated chairs frayed.
Rooms very clean.
But the old mattress on the bed was a nightmare so painful on our backs.
Pools were clean and safe. One is heated.
Stayed all inclusive which was good but the advertised cocktails were premixed and very poor. Evening entertainment was great.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank Greytravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 17, 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife and for the time and effort spent to share your feedback on your stay.

We are sorry to hear that you didn´t find your bed comfortable and will try to find out what failed to correct that situation and lament not being informed about this during your stay, as we would have looked for a solution as guaranteeing a satisfying night rest to our guests is one of our top priorities.

Please receive our most sincere apologies for not fulfilling your expectations related to the quality of the drinks. We will certainly take in consideration your comments in order to improve.

On the other hand, we greatly appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

We are also enchanted to read your praising comments about our staff. In IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Last but not least we also want to thank you for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for the amusement of our guests.

Once again, thank you for your visit and constructive critics, we hope that your sta in Tenerife was as pleasant as it could possibly be and to have the pleasure of serving you again in our IBEROSTAR hotels in the most beautiful destinations around the world.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 13, 2013

Just returned from the most wonderful holiday at the Torviscas Playa, It was my birthday, a big one, and it couldn't have been better. The staff are wonderful, my friends arranged a decorated table and cake with the staff and they gave me a bottle of champagne. The animation guys and girls were fanctastic, especially, Danni, Andi, Mario and Monica they made the holiday special. Would recommend this hotel it was fantastic.

Room Tip: ask for a side see view
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosalindabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 31, 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Torviscas Playa for the celebration of your birthday with friends and we send you our most heartfelt birthday wishes; we are glad to read that you had such an enjoyable holiday in our hotel.

We also want to thank you for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for the amusement of our guests, we are glad to read that this was a pleasant aspect of your holiday among us and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more, thank you for your visit; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire England
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 13, 2013

The hotel is certainly a 4* hotel but it is starting to appear tired from the decoration point of view, particularly in the corridors. We found the staff very obliging and very helpful in all areas, nothing was too much trouble. The food was excellent and the arrangement for disabled tables was good.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Yorkshirespud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, October 14, 2013
Dear Guest,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Las Dalias; it is always rewarding to read that our guests have enjoyed their holidays among us.

Further we took good note of your comment on our installations and would like to point out that despite the fact that our hotel was built a few years ago, we do our utmost to take good care of it, maintaining all of the installations the best we can; nevertheless we commit to revise the possibility to renovate some of the areas to ensure spotless and comfortable accommodations to all our guests.

On the other hand, we greatly appreciate your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, the passion for gastronomy is one of the prime pillars of our company and we thank you for your highlight on our buffets’ offer; in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once again, thank you for your praising comments; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you back in our hotel at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 9, 2013

This hotel is of a older type but is still class, the staff are A1 for service nothing is too much trouble for them any problem is sorted ASAP no waiting or grumbles, they are friendly and seem to be happy at their work
The dining area is spotless waiters always have time for a smile, the food was excellent (self service)
Pool area again very clean and tidy, the staff at this hotel are trained to a very high standard, check in/out went without a hitch.
Great location for everything you need, stayed here from 27/9/13 to 8/10/13 will be booking again

Dennis P

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dennis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 9, 2013

I have recently returned from this hotel after a weeks holiday (1st oct - 8th Oct) and was very pleased with our overall stay.
Check in was fairly quick and pain free, the rooms were pefectly fine, and maids came in cleaned and replaced towels everyday, my room was a twin room and on the odd accasion they had made the twin beds into a double (one sheet/linen etc), but a quick call to reception and the maids were straight up to sort it out. The TV in the room also had more channels than the usual CNN and BBC world news that you normally get abroad, we were treated to BBC1,BB2 and ITV+1.....good for people who can't be without the soaps.
We were on the 2nd floor and had a mountain view, infact i was directly opposite the lap dancing bar, work must have been slow for the girls this week as i had my eye on the place all week and didnt see one punter come or go.

The hotel was always kept very clean, and the staff couldn't do any more for you, wether it be the restuarant staff, entertainment staff or the staff on reception.

Pool area was great and well laid out and never struggled to get a bed, if there was a big group of you would prob struggle to get beds together if you left it too late, but there were always a few dotted about the place no matter what time of the day you came down, there is also a 6th floor sun terrace with padded day beds and a pool, i heard anyone could use it but my key card wouldnt open the gate so i presume it was for 6th floor guests only, not us mortals on the lower floors.

We were half board and the food was excellent, always plenty of choice at either breakfast or dinner, selections to suit many different tastes, although we did eat out 3 times but we always do this to change for a change of scenery more than anything, i didnt mind wearing trousers to dinner, i know its hard for some to change out of swimwear for couple of hours but it keep things relativley formal in the dinning room which is a plus.

Couple of minor moans....like many have said, only 30 minutes of free wif fi is available in the reception area, and even then it wasn't exactly the quickest, most of the bars in the resort have wi fi so its wasnt a major issue (Bar Unique prob had the best Wi Fi i came across) and the lack of air con in reception/lobby bar area...it may have been due to the time of year but was pretty uncomfortable if enjoying a drink in the bar, granted the doors are open but if there's no breeze....

Location is great, down a few steps and you on the beach with all the usual fun pubs etc and some nice restuarants if you fancy a change from the hotel, and a walkable distance away from Las americas, which i walked on my last day, prob about 6km there and back, it was nice to see all the same bars there from my last visit 12 years ago...and some new ones.

Would definately go back to the hotel and area, i'm guessing due to the time of year the hotel and resort was mainly made up of retirement aged couple and familes, which i didnt mind as i there for a relaxing week with family rather than a mad week with mates etc

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Woody3684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woking surrey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2013

This was an amazing hotel from the minute we arrived at the hotel . This is our 2nd year there and we will be there again next year all staff fantastic and they need to be told we had excellent time food was well presented and nicely cooked. Well worth paying the extra money and going fully inclusive.

Room Tip: All the rooms are good
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LynneWokingSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Tenerife/Costa Adeje

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