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“not 4 star”

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Iberostar Torviscas Playa
Ranked #28 of 58 Hotels in Costa Adeje
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“not 4 star”
Reviewed February 24, 2013

This hotel is nice but nothing special and is no way four stat quality. Our arrival was dissapointing to say the least, we booked 8 months in advance and requested three double rooms together. What we got was one double room on the first floor and two twins on the second. After pointing this out at reception they could not assist in putting rooms together only changed one of the twins for a double with the promise of a double bed being delivered to the twin the next day, this did not happen all week. The attitude of the reception staff dissapointed me most, they were very arrogant and seemed to have the 'your here now and we have your money allready'. attitude.
The hotel itself is clean and the rest of the staff bar the reception are very pleasant.
Food on the restraunt is nice but becomes to repetative and boring with not a great deal of choice so stopped enjoying it after a few days.
We were all inclusive,but if you wanted food during the day you had to go into the restraunt which is a bit of a pain if you have been swiming, this is despite the fact the pool bar serves fast food but not included for all inclusive which was a bit annoying.
Rooms were clean tidy but in need of an upgrade considering they advertise four star.
As i say this hotel is nice but I am comparing this hotel to other four star hotels i have stayed at and this does not live up to them. I would not stay here again as i know you can get a lot more for your money elsewhere. This would be a good place to stay if you are easily sattisfied.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mickeyboy246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 26, 2013
Dear guest,

We are very grateful that you took the time to post your comments. We have read them carefully. Your opinion is very important and valuable. We are convinced that this is the best way to gain your trust for Iberostar. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

We took good note of your remarks regarding the all-inclusive service being excluded at the pool bar and we would like to point out that as explained during check in and as announced in the welcome package which is given to you on arrival, the all-inclusive service is valid in the main restaurant for proper meals. Nevertheless, for snacks, sandwiches and little bites like French fries etc. you are very welcome at the pool area. It is only the proper barbecue at the pool bar which is to pay separately as it is not part of the all-inclusive service.

To succeed, it is a pleasure to inform you that as we speak a project is set up to study the possibilities of renewing some of the areas of our Iberostar Torviscas Playa. However, we are glad that you highlighted the fact that despite being constructed a few years ago, we go out of our way to keep everything spotless and as well maintained as we can.

Our staff which is the base to offer the close and personalized service Iberostar is famous for, always attempts that our guests feel very comfortable, well installed and welcome. We lay high value on our employees being guest orientated, as we understand that this is a prime factor to achieve maximum client satisfaction and therefore all staff members are chosen according to a specific profile and additionally they are given appropriate training. Being this one of our main strengths, we are awfully sorry you could not enjoy their professionalism in the case of the receptionists. However, we thank you for underlining that you did enjoy the treatment with which the rest of our staff has pampered you.

Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guests. We will certainly take your comments into our consideration and we will do our utmost to improve the points you mentioned. In name of all of the staff we thank you again for your visit, we were all delighted to have you among us, and we would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Torviscas Playa.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (738)
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Nottingham, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 24, 2013

We stayed at the Iberostar Torviscas Playa for a week in February 2013 and enjoyed it. The best points were the cleaniness of the rooms, restaurant and pool area. It has a heated pool as well as a "normal" one which was good, just warm enough to enjoy a swim. All the loungers were clean and not covered in bird do-do or someone else's suncream which we have encountered elsewhere. The food was excellent with everyday having a wide buffet choice, we stayed 1/2 board and stoked up on the varied and ample breakfast and grabbed a bagette at lunch whilst out and about. The staff, especially Erika in the restuarant, were friendly. On the downside the corriders to the rooms felt a little tired and are ready for a spruce up. In our room the patio door onto the small balcony although locked could easily be lifted from inside or outside rendering the lock useless!!! I find that being charged €17 a week for a safe (+ deposit) a bit hard to swallow. The location is handy for the beach and if you walk toward Del Duque (right along the beach) there are lots of nice bars, cafes, walkways, planting and beaches. The left side towards Playa De Las Americas is not as pretty with grubby pavements and litter. The hotel is situated on a one-way street so if approaching by car this will be from the Playa De Las Americas direction.

Room Tip: Ask for a room at the back which over look the area towards Del Duque and offer sea views (some limi...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 28, 2013
Dear Phil,

First of all, thank very much for sharing this nice comment about your stay in Iberostar Torviscas Playa. The heads of departments have been informed about your wonderful feedback so they can share your comments with our team. Your positive and encouraging words motivated us to keep on working with joy and enthusiasm.

We are sad to hear that you find imperfections in the room, and we lament not to have been informed about the broken patio door during your stay. For our technical department, responsible for the maintenance and care of the installations it is an honor to may solvent any little failure that is produced at our Iberostar Torviscas Playa.

To succeed, it fills us with proud to read that you find the meals excellent and the staff nice. Excellent service and culinary highlights are our prime pillars because we are convinced that only through their brilliance we will be able to reach complete client satisfaction. We will pass your compliments to Erika, to the cleaning service and to the rest of colleagues who contributed to make your stay such an enjoyable one. These kind of reconfirming mentions help us to continue working motivated in the future. It is also a pleasure to read that the stunning views, cleanliness and the location, were satisfactory to you.

On behalf of the staff and myself, I must say we were all enchanted to have you at the Iberostar Torviscas Playa. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and, we look forward to thank you personally for your encouraging review.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 20, 2013

Recently spent one week at this hotel in February 2013. Would only rate the hotel as 3* and it is in need of refurbishment. Reception and lounge/bar area we found to be too noisy, especially during the evenings when the singer/organist who was located two floors below could be clearly heard playing and singing badly! Also constant loud piped music during the day time.

However there was a good selection of food at breakfast and dinner. Rooms located at the back of the hotel are nice and quiet with side sea views. Hotel is in a central location close to the beach.

Room Tip: Avoid rooms at the front of the hotel as lots of noise from traffic and nightclub revellers opposite...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VAR1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 22, 2013
Dear guest,

We thank you for taking the time and effort to write your opinion on your recent stay in Tripadvisor. Your review helps us to know how we can still improve the experience of our guests and to us that is of prime importance.

We would like to let you know that the head office has been informed about your comments regarding refurbishment. As this is a matter managed by the investment department at the headquarters we can only inform them about your opinion so that it can be taken into consideration. They committed to study the viability of this proposal.

To succeed, we would like to point out that we deeply regret your disappointment with our animation and entertaining during winter. We will continue doing our best to bring performances which are of good taste and variety as also many amusing activities so that no wishes will be left open.

On the other hand, it fills us with joy that you could enjoy the gastronomical efforts of our chefs. In Iberostar Torviscas Playa we strive to satisfy the many culinary wishes of our guests so that each and every dining experience proves sensational, offering the most delicious international and local dishes as well as tasty drinks.

It strengthens our determination to understand from your comments that you have enjoyed your stay at our hotel and we will take in consideration all your constructive comments to learn how we can still improve some of our services so we hope to have the opportunity to welcome you back in a not too distant future and surprise you positively by achieving your complete satisfaction.

Our best wishes,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lincs
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 19, 2013

We stayed in this Hotel for two weeks in January. It is a fantastic Hotel and will deffinately go back again. all of the staff are very pleasent and helpfull. Their were plenty of entertainment and activities to suit all ages, day and night. The restuarant staff were also wonderful, especially on my Birthday, took us to a table covered in rose petals and gave us a free bottle of sparkling wine which was most unexpected & four days later it was my sons 18th Birthday and this guesture was repeated. The food was really good, plenty to choose from and always very tasty, and superb desserts. Our room was cleaned daily, clean towels everyday. The rooms had plenty of space.
The pools were lovely, plenty of sunbeds for everyone.
We have never been in January before but I would highly recommend it, as I usually get the blues Jan/Feb but i've been home two weeks now & still got a spring in my step.
Thank you to everyone at the Iberostar Torviscas Playa for a wonderful stay.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LincsHollybobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 22, 2013
Dear guest,

We are delighted to hear that your stay at the Iberostar Torviscas Playa was such an enjoyable one. We feel honored that you choose our hotel to celebrate both of the birthdays and we are glad to hear you will remember them as very pleasant. We continuously strive to deliver high standards and to ensure that all our guests leave with only good holiday memories but on such special occasions we endeavor even more.

We do our utmost to ensure that the culture of warm hospitality is imbued in every person who works at the Iberostar Torviscas Playa and to capture perfectly the exact balance between courtesy and friendliness which is different for each guest. We are delighted that you underlined your satisfaction with this aspect of your stay with us.

To succeed, it fills us with proud to read that you find the meals excellent and with plenty of choices. We will pass these compliments to our chefs, as this kind off praising mentions, help us to keep on working enthused in the future.

The variety of entertainment is one of the attractions to be found at the Iberostar Torviscas Playa. Therefore, we are delighted that you highlighted this and that you find that we offer plenty of entertainment and activities to suit all ages, day and night.

It is very nice to read that you felt well whilst being among us. At Iberostar we try or our very best to offer comfortable accommodation in great locations, your affirmation to have enjoyed all our prime pillars, fills us with joy and is the best reward for our daily efforts . We will be delighted to welcome you back next winter!

Our best wishes,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 18, 2013

We stayed at The Iberostar Torviscus Player this year for the first time in January for 21 days , We were not dissapointed , The management and staff are great, we were looked after in every way including birthdays which was a very nice surprise. The position of the hotel is good and the views from our room even though a side sea view were lovely , The food was excellent and always something different each night with a very wide choice that more than covererd everyone's needs.we will come back to this hotel, I can recommend a high floor, we were on the top floor room 626 which was a beautiful view of the mountains and the sea.

Room Tip: Ask for a high floor idealy the top one number 6
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RoberteleeWorksop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 20, 2013
Dear Robert,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

Our employees and management will be happy to know that with their attitude, kindness and professionalism they have contributed so much to your delightful stay. Therefore, we will certainly inform them about your lovely feedback. These positive assessments motivate us to keep meeting our demanding quality standards concerning the close and personalized service we are famous for.

Last but not least, it fills us with joy that you could enjoy the gastronomical efforts of our chefs. In Iberostar Torviscas Playa we strive to satisfy the many culinary wishes of our guests so that each and every dining experience proves sensational, offering the most delicious international and local dishes.

We hope you had a nice journey back home, and we can´t wait to may welcome you back among us to thank you personally for your encouraging review.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southg shields
Level 5 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 18, 2013

just back from tenerife after a week at the torviscas playa hotel. this is fantastic hotel , spotlessly clean all the staff had a smile on their faces the ai was super the food was 5 star and the drinks were superb except the gin it was horrible. but all in all a great weeks holiday

  • Stayed February 2013, traveled with friends
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davyboy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 20, 2013
Dear Davy,

First of all, thank very much for sharing this nice comment about your stay in Iberostar Torviscas Playa. The heads of departments have been informed about your wonderful feedback so they can share your comments with our team. Your positive and encouraging words motivated us to keep on working with joy and enthusiasm.

Iberostar tries it´s very best to offer comfortable accommodation in great locations. It is always our intention to enrich your stay with local and international delis and pamper you with a service characterized by its excellence and proximity. Your affirmation to have enjoyed all our prime pillars fills us with joy and is the best reward for our daily efforts.

We will be delighted to welcome you back!

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 17, 2013

Just returned after a week all inclusive at this hotel. I always read many reviews before deciding where to stay and have to say we made a good choice in staying here.
We travelled with an infant so were in the minority of guests which is generally the norm at this time of year but have to say the staff especially in the restaurant where fantastic, polite and made us feel very welcome.
As for the restaurant Itself again really good you are always able to get a table even at the busiest times. The food was superb with plenty of choice and something different each evening. There really is something for everyone.
The location is excellent and after staying at many different areas in Tenerife this is now our favoured area with everything you could possibly need so close by.

Now for the negatives. The rooms themselves particularly the bathrooms could do with a little tlc and the shower and its fluctuating temperature could be a little annoying especially when trying to wash a small child. These points won't spoil your holiday but would make your stay that little bit more comfortable.
The only other thing worth noting is that in the kids pool (apart from been the coldest of the 3 pools) had a lot of loose or missing tiles. I wouldn't imagine it would take a major construction project to rectify this and hopefully it's something that will be sorted. Not that it or the cold temperature stopped our little one wanting to get in.

The one thing that always convinces me when choosing where to stay is if somebody says they would return and we would definitely return and recommend to our family and friends.

Room Tip: Rooms on the higher levels provide a fantastic view.
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Stayed February 2013, traveled with family
Helpful?
4 Thank MysticDaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, February 19, 2013
Dear guest,

We are delighted to hear that your stay at the Iberostar Torviscas Playa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with only good holiday memories.

Further, we took good note of your comments regarding the kids’ pool and the bathrooms. The head office has been informed about your comments regarding their replacement and renewing. As this is a matter managed by the investment department at the headquarters we can only inform them about your opinion so that it can be taken into consideration. They committed to study the viability of your proposal to sort these issues.

On the other hand, we are very pleased that you are so enthusiast about all of our prime pillars to offer a splendid stay to our guests. Service orientation and helpfulness of our staff, cleanliness of the in- and outside installations, a perfect location and a satisfying culinary experience are the most important elements of our company and reading that you find them all marvelous, fills us with joy and proud. We thank you for highlighting these aspects of your holiday as your praising comments motivate and stimulate us to keep meeting our outstanding quality standards.

We greatly appreciate your positive review as well as your recommendation for our Iberostar Torviscas Playa and the fact that you had such an enjoyable stay with us. We would be delighted to serve you again in the future.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Tenerife/Costa Adeje

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