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“Value for money and excellent service”

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Iberostar Torviscas Playa
Ranked #30 of 58 Hotels in Costa Adeje
Certificate of Excellence
Chester, United Kingdom
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Value for money and excellent service”
Reviewed January 10, 2013

We stayed in room 260 which had an excellent seaview - some reviewers suggest higher floors offer better views but we couldn't fault the view we had. We had no problems with noise from either inside or outside the hotel. The staff are brilliant in all areas - nothing too much trouble. Entertainment staff worked really hard and put on great shows. Additionally outside entertainers were of a high standard i.e. Flamenco, 3 Tenors, Elvis and Friends. Cleanliness throughout hotel first class. Bed a little hard but mentioned it to Reception and immediately supplied with a foam topper mattress which was great. Have to agree with other reviewers that the furnishings are a little tired and need updating and sometimes the food could be hotter but we didn't go down to dinner until 8.30 pm by which time its been standing for a while - we went earlier a couple of times 6.30 - 7pm and it was fine. All in all the hotel offers good value in a nice location with excellent service. We booked flight/hotel/transfers/speedy boarding with Easy Jet and everything went like clockwork.

Room Tip: Room 260 was quiet, offered great views of the Sea and La Gomera - beautiful sunsets from the balcon...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NorthwestCestrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (738)
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Scotland
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 10, 2013

We stayed at this hotel 30th December 2012 to 8th January 2013 on a half board basis. Staff were very helpful and friendly, the food was plentiful and varied and the gala dinner on Hogmanay was excellent. Rooms were cleaned and fresh towels provided on a daily basis. The hotel was spotless throughout as was the pool area where sunbeds were always available. I would highly recommend this hotel for both couples and families alike.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dochertym8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 8, 2013

We stayed at this hotel 18-26 December and was extremely pleased. We e:mailled the hotel before we went asking for a quite room, high floor and that was exactly what we got. On arrival we were greated by very friendly receptionist and offered a drink. Our room we very clean and quiet with a lovely side sea view. It was cleaned everyday to a very high standard.

The view that states you have to tip the waiter/waitress is rubbish. We never tipped and were given the best service, I am sorry but I can't remember her name but she always had a smile on her face and after the first couple of days didn't need to ask us what we wanted to drink just smiled at us and brought us our usual drinks. I am only sorry she wasn't there on our last day because I did want to tip her. Even the Manager was serving on in the pool bar on xmas day and acually gave us two free coffees which was a lovely gesture.

I have never stayed at such a friendly hotel we found everyone to be very friendly even the germans!!!

My partner is disabled and we never had a problem with the lifts.

The food was lovely, hot and tasteful.

I would have no hesitation is recommending this hotel to anyone, in fact my friend is going on February and now she is really looking forward to it.

By the way, the pool area is lovely and as for the sunbeds, the pool area opens at 8am and there was only every 2-3 people waiting - we never found it a problem getting a sunbed.

Well done Torviscos Playa. I would love to go back next Xmas but just a bit pricey at the moment.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sue1805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Repuatation Manager at Iberostar Torviscas Playa, responded to this review, January 10, 2013
Dear Sue,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

We are proud and happy to see that you enjoyed many of our services and we will certainly congratulate all of our staff for contributing to delight you with the culinary highlights, the immaculate cleaning and the friendliness whilst serving you. This positive feedback keeps us motivated to achieve the compliance of our demanding quality standards.

We look forward to welcoming you back to our Iberostar Torviscas Playa at your earliest possible convenience.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crayford UK
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 8, 2013

21st time in hotel. dropped from four star to more like one. still here and have decided to eat out for remainder of stay won't ever consider booking more than room only.
Will be putting these comments to manager in a complaints form.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, January 9, 2013
Dear guest,

Although we feel very sad reading that this time your stay was not as enjoyable as it could have been, we would like to thank you for sharing your comments because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of Iberostar.

We take your comment into consideration and we will try our very best to immediately correct this situation and assure the accomplishment of our demanding quality standards regarding the gastronomy. We have already shared your constructive critics with our chefs who committed to revise and if possible improve the presentation and quality of our culinary offer.

Feedback like yours is very important to us, so we know how to improve and reach an even higher and more exclusive service for our guests. We will certainly take your comments into our consideration and we will do our utmost to improve the points you mentioned. We recommend knocking on management’s door with your grieves as in Iberostar the wellbeing of our clients is of prime importance and our direction will do all the possible to remedy any discomfort you might be experiencing.

We do appreciate your comments as they help us to improve. We hope to offer you a very enjoyable experience leaving a good and lasting impression.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 6, 2013

Arrived at the hotel off a hot bus and were welcomed at the reception by friendly staff andan ice cold orange juice. We were quicky checked in and did not like the view so they happily moved us to a much better room. The food was to of a decent standard and plentiful. Always fresh cooked meats and always something different. The hotel entertainment was excellent throughout the day the kids were at mini club all day and its very rare that I partake in activities but did so all holiday. If you do decide to play football on te tennis court be careful its very competitive and its a sun trap.The hotel staff were great all the time but there were some in the resteraunt that were miserable and rude. If you tip a waiter on your first night he will look after you all holiday.The rooms were ok they were cleaned every day and fresh towels, The aircon even worked which was a bonus. The hotel is in a great location near the beach where you can find a mcdonalds if you fancy a change and a bar with SKY SPORTS (a must!). The only negatives I could find was the lifts were terrible never one avaliable and alot of ignorant rude people who saw I was waiting with a pram before them and jumped straight in leaving no room and had towait for another, This happened countless number of times! I had to walk up lots of flights of stairs carrying a pram! In the resteraunt too there was lots of elderly people huffing and puffing has my one year old daughter was crying one night with an ear infection. There was alot of rude holidy makers here.

Room Tip: Tip a waiter first night and he will more or less serve you first. Go get a sun bed earl has all the...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank barnsley_family85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, January 10, 2013
Dear family,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

It pleases us to see that the performance of our gastronomic department, the location and the entertainment contributed to your wellbeing in the hotel, when you write that the children enjoyed the mini club all day, this is a confirmation of doing a good job, and this motivates us to become even better!

In name of all of the staff, we thank you again for your visit, we were all delighted to have you among us, and we would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Torviscas Playa.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 3, 2013

nice hotel good location stayed half board not agood idea breakfast very good but dinner no no food cold most times also recycled from day before' potatoes may be two days old re heated .same with meats etc chicken like old henett tough steak tough cold chips cold vegies cold recycled from prevous day hollible taste could not eat it go to restaurants much better 4 star hotels in ireland 100 percent better dont waste your money from peter

Room Tip: room 107 at front sun all day but taaffic noise didnt bother me
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fror12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2013

First holiday at this hotel. All staff were excellent and very helpful at all times. I honestly could not find any fault with this hotel at all and would recommend it to anyone wanting a great holiday. Already booked to go back in august 2013.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank alan271061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, January 3, 2013
Dear guest,

First of all, thank you very much for sharing this nice comment about your stay in our hotel Iberostar Torviscas Playa. The heads of departments have been informed about your wonderful feedback and they will share it with our teams. Your positive and encouraging words motivate us to continue working with joy and enthusiasm.

We are very grateful for the nice comments related to our staff, it is satisfying to see that we achieved our main goal, being that you feel welcome and enjoy our desire to serve you.

We hope you had a nice journey back home, and we can´t wait to may welcome you back among us to thank you personally for your encouraging review.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Tenerife/Costa Adeje

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