My friend and I were at this hotel between the 10th and 18th November 2013 for a winter break. This was my fourth visit to this hotel, my friends first time. We stayed all-inclusive booking through EasyJet holidays.
I returned to this hotel primarily for two reasons, a) its a perfect location in a more upmarket area than the noisier Playa Las Americas and b) after previously enjoying what was a good value package with reasonable food and drinks.
Sadly I will probably not consider returning to this hotel for several reasons as follows:-
Food - on previous visits to this hotel I enjoyed reasonably good food with nothing much to complain about. Unfortunately on this occasion I found the food to be of a very poor standard, not as varied and often not cooked thoroughly enough. I even suffered food poisoning one day, which I can only put down to undercooked pork chops. Most of the show cooking is served far too quickly to satisfy impatient clients who do not like to wait, rather than waiting for it to be cooked properly. My mistake with the pork chop was to assume it was cooked because it was put to one side of the grill while the chef continued cooking other chops. The chef placed it on my plate obviously of the opinion it was fully cooked and fit to serve. This was the only meat I ate that day having had salad for lunch. Thinking back to my previous visit to this hotel in March I recall being ill on one day of that holiday but put it down to a bug, it could also have been down to food poisoning.
Poolside snacks were not very good with little choice, stale rolls with cheese or meat. Some not so bad doughnuts and the odd nice cake but nothing special at all. Better to go to lunch in the restaurant if you choose carefully what you eat!
Drinks - on previous visits to this hotel the soft drinks were branded, i.e. proper Cola, Fanta etc. On this visit they had changed the soft drinks to non-branded what could only be described as local soft drinks. These local soft drinks tasted awful, god knows how children put up with them let alone adults. During the day I like a Cola or Fanta rather than beers or spirits but this trip I ended up drinking water most times. Even the water is not that brilliant and at the pool bars takes ages to pour as it is basically a trickle being pumped out of the taps. In the restaurant it was much better with the water pressure being more like you would expect.
Now considering the soft drinks are awful, you can imagine that adding them as a mixer to a spirit is not going to be great either. Whiskey and cola, Rum and cola or whatever you choose to drink is spoilt by adding these rubbish soft drink mixers. Its bad enough that local spirits are used but to add local soft drinks as well - absolute rubbish!!!!! I realise that local spirits are common on all-inclusive deals but most taste better than what is now offered at the Isla Bonita. The changes they have made may save the hotel money but guests will maybe not return because of this.
Rooms - we were lucky to get a refurbished room at the front of the hotel on floor four (412B) which whilst it was kept clean it was not brilliant. The lounge and bedroom were refurbished but the bathroom not, soap dispenser over the sink missing, drilled holes in tiles from previous accessories not filled in etc. Basically they did two thirds of a job, leaving the bathroom untouched. Oh and the kitchen area though not used is still untouched and untidy. Lighting is very dim and dismal except for daytime when you can open the curtains. The worst thing about the room we had was noise from the road - being near the hotel entrance and bus stop there were constant coach drop-offs and buses stopping at all times of the day and night. Ear plugs were essential.
Staff - staff are generally helpful and polite but the bar service in the Plaza bar is very slow with queues building up at busier times. Not the bar staff's fault as they only have one serving sometimes. Cleaners do the rooms daily and work hard. Reception staff were helpful and efficient. The entertainment is as usual geared to families and whilst it didn't suit me and my friend it was obviously good for children and parents who like that sort of thing.
Location - the best reason for my staying here is the location, its away from the noisy Playa Las Americas but near to lots of nice bars and restaurants near St Eugens area. Near to several beaches and shopping areas. Also only a two mile walk to La Caleta which is a lovely little fishing village with some nice Tapas bars and fish restaurants.
All in all not my best weeks holiday in Costa Adeje due to being confined to bed with food poisoning for a day to two and the disappointment of the food and drink. The weather was a bit cloudy too so that also put a bit of a dampener on things. Sadly, I think this hotel will not be on my list of places to visit again in the future unless it is the only one in my price range as some other deals are getting very expensive. Shop around if booking here as I know a couple who got the same holiday as me and my friend for £200 less both flying from North West airports.
I understand from certain staff at the hotel that whilst we were there the ownership of the hotel was changing hands to a German company. Now whether that will improve or worsen the hotels reputation is yet to be determined - time alone will be the answer to that.
- Official Description (provided by the hotel):
- This comfortable hotel is located in the tourist area of Playa Fanabe and in the area you can find a lot of shops, bars, pubs, restaurants and nightclubs as well as public transport. A 400m is the beach promenade and Fanabe beach.The cozy and comfortable rooms are air conditioned and equipped with bath, separate living room, direct dial telephone, satellite TV, , sitting area , hire safe and a balcony or terrace. Guests have access to two swimming pools for adults and two for children. In addition, a snack bar, sun loungers and a terrace for sunbathing. If you want to keep fit you can use the gym. As for sports, you can play tennis, table tennis, basketball, billiards (additional fee) and bocce. You will also have the chance to practice archery. The nearest golf course is three kilometers away. We have an ample entertainment program for both adults as well as children. Upon arrival, customers who want to use the pool towels have to pay a deposit of 10, - euro per towel pool, the deposit will be returned upon departure. Pool towel change is 1, - euro per towel / change. We offer free access throughout the hotel (public areas and rooms). ... more less
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- Also Known As:
- Adonis Resorts Isla Bonita Hotel Costa Adeje
- Isla Bonita Tenerife
- Jardin Isla Bonita
- Hoteles Isla Bonita Jardin Hotel
- Isla Bonita Hotel Tenerife
- LABRANDA Isla Bonita Tenerife/Costa Adeje