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“Great hotel but not our cup of tea at this time of year”
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
Ranked #12 of 57 Hotels in Costa Adeje
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel but not our cup of tea at this time of year”
Reviewed February 2, 2014

We stayed here for a relaxing break from the British winter. We thought the hotel was amazing. The decor is very modern,staff are very friendly and all areas very clean. There is a but. We stayed in room 206,very small room over looking the service yard (we weren't disturbed by much noise though just delivery vans pipping horns to get into the gate and the dustbin men one day) The lighting was inadequet, 3 dim lamps and no ceiling lights. Very dark. We did ask to be moved but was told no because we hadn't paid more for a sea or pool view and that the hotel was full anyway. Be aware the if you aren't a "privilage member" ther are areas of the hotel that are out of bounds eg.sunbeds on the sunny side of heated pool, mattressed sunbeds and an area inside the hotel where we saw guests playing cards etc. Don't know if it was just the time of year but there were always plenty of sunbeds.
Food was ok, nothing special but all you could want. we did get raw pork from the show kitchen one night. They did have lots of different nationalities to cater for. We had Cava for breakfast on 4 mornings.
Because of the time of year there were mostly older guests (we are in our late 40's and we felt very young) therefore the evening entertainment was not for us as we don't waltz or line dance. The daytime activities were sedate eg, darts, boules and aquagym. We were told by staff that they do get younger guests in summer. So just not our cup of tea at this time of year but a great hotel in a great location.

Room Tip: pay extra for a sea or pool view
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Allyyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, February 10, 2014
Dear guests,

First, we want to thank you to give your impression about our services on the website TripAdvisor.

Your opinion means a lot to us, it helps us to grow.

We are happy to learn you have liked our infrastructure and the amenities since they have been renovated.

We have been told about lightning, we are currently working on the way to light up some rooms.

We are trying hard to meet our guests’ expectations. It is a truly pleasure to know you have enjoyed your holidays at our place.

If you need any information or have any request, feel free to send us e-mail at rrpp.hgt@h10hotels.com, we will be glad to comply you.

We are looking forward to hearing from you soon.

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Newport, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 1, 2014

This was our 6th yearly visit to this hotel and again we were not disappointed , any faults are very minor and can be put down to fellow guests who can be a tad rude , such as throwing cigarette ends from their balconies , we were in room H3 ( reception level ) and had cigarette ends landing on our patio daily , maybe a strong notice by the management placed in high rooms could sort this out , another small point is although some of the earlier dinner times from 6.30 pm have tables reserved this does not apply to breakfast , at breakfast sit anywhere , some folks think it's reserved it isn't . I was unfortunate enough to suffer a leg injury halfway through our 21 day holiday , requiring hospital etc ,, I can't emphasize how important good insurance is as we had , the staff from cleaners upwards were very good , a really friendly hotel , animation staff , David , Veronica, Sara, Nicole and Honey were brilliant , all in all this a great hotel , clean , great location , ok the food maybe not tom everyones taste but we are all different , it ticked all the boxes for us and look forward to next year to seeing all the friends we made in the sun , perfecto !

Room Tip: We have stayed in various areas of the hotel and they are all pretty good to be honest , I don't...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kathleen d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, February 10, 2014
Dear guests,

We thank you to grant us some of your time to write your feedback on TripAdvisor and to give us a 5 points rate !

We really appreciate your help, we take into account every comment to improve.

We are sorry for this inconvenience, we will make sure that guests will be able to put their cigarettes in an ashtray

We are really glad to know that you have enjoyed your stay with us, it means we have reached our goal.

Please feel free to contact us by e-mail if you need further information or have any request for your next visit at rrpp.hgt@h10hotels.com.

We are looking forward to welcoming you soon.

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2014 via mobile

Definitely recommend this hotel in Tenerife. The staff are incredible always willing to help with anything. I'm in my early 20's we thought couples would meant all old people but it's really a mixture. Great location with the beach just on your door step.

Stayed August 2013, traveled as a couple
Helpful?
1 Thank RockyHooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, February 9, 2014
Dear guests,

We thank you to grant us some of your time to give your feedback on TripAdvisor and to give us a 5 points rate !
Your opinion about us really helps us to improve.

The staff will always be at your disposal for anything you need.

It is a real pleasure to now that you have enjoyed your stay with us.

Please feel free to contact us by e-mail if you need further information or for any request at rrpp.hgt@h10hotels.com.

We are looking forward to hearing from you.

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Level Contributor
87 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed January 30, 2014

Bedroom very comfortable with excellent blackout curtains so no being woken early by the sun. We paid extra for a sea view which was definitely worth it - lovely views from the large balcony.
Wonderful pool area - 2 freeform (unheated, though just warm enough to swim in in January) and one rectangular (heated). Plenty of comfortable sun loungers, and a lovely 'chill out' area Excellent location on the Geranium coastal walk, half way between La Caleta and Los Cristainos - lovely walks in both directions. Also right on the beach at Playa el Bobo which is a lovely bay for swimming.
All the staff are lovely, so cheerful and hard-working especially in the dining area.
Would definitely recommend this hotel for a peaceful and relaxing break (adults only!) We hope to return for more winter sun another year.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barrons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 31, 2014
Dear guests,

We thank you very much to grant us your time to write your opinion about our hotel on TripAdvisor and to give us a 4 points rate !

Your mind means a lot to us, every comment helps us to improve so we really appreciate it.
We are glad to know you enjoyed the sea view, it is a benefit we are proud, the pool areas as well.

We try hard to address the need of our guests, we are pleased to learn we have succeeded.
We are happy you really liked your stay at our place.

If you need any information or have any request for your next visit, feel free to send us an e-mail
at rrpp.hgt@h10hotels.com and we will answer you with pleasure.

We are looking forward to welcoming you soon,

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 29, 2014

Fantastic holiday, staff were amazing, very friendly and helpful. Also the reps were wonderful not your usual in your face if you needed any advice they would give it. We stayed on the second floor in room 242 with a sea view which was amazing. If I were to have a niggle about anything it would be I had to wait a day for them to bring me a kettle and you had to pay for the fridge in your room but that is just being picky. As we stayed in October it was Halloween all the staff dressed up, brilliant night. Would go back again and again

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lorraine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 30, 2014
Dear Guests,

We thank you very much to grant us your time to write your opinion about our hotel on TripAdvisor and to give us a 5 points rate !
Your mind about us is really important, it helps us to improve and we appreciate it.
We ensure that we meet guest’s expectations as more as possible, we are sorry it took a little bit longer to bring you a kettle, we will be now faster.
It was a real pleasure to receive you and we are even more honoured to know that you have enjoyed your holidays at our place.
Feel free to send us an e-mail if you need further information or any requests at rrpp.hgt@h10hotels.com
We are looking forward to hearing from you soon,

Best Regards,
H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 27, 2014 via mobile

We have just returned from one week stay and really enjoyed it - I was really worried by previous negative comments, but found it hard to find anything really wrong with the hotel. We had already pre-booked the Priviledge package and found this to be good value for money.

Upon arrival, we were given a glass of Cava and more or less straight away greeted by Kristian who explained details to us and showed us around the hotel. We were upgraded to a bungalow which was lovely and overlooked one of the pools.

I have listed below the various aspects which I would comment on:

Location:
The hotel is ideally situated in between Las Americas and Costa Adeje and there is a lovely promenade to walk along in either direction.

Cleanliness:
The hotel is immaculate both inside and exterior areas. Our room was cleaned to a very high standard and an evening turn down service was offered (with daily clean towels offered).

Priviledge:
We found this to be good value - it includes dressing downs & slippers, larger rooms, Nespresso coffee making facility in room (can make tea in it too). Large, comfy bed and lovely pillows and bedding - we slept really well (rare for us as we have a memory foam mattress at home). The bar area (indoor and outdoor) was a lovely area with hot and cold soft drinks and a great variety of alcoholic drinks. There are several daily newspapers in there too and canapés and pastries always available. You can also eat in the a la carte restaurant which overlooks the beach - we ate in here every evening except one when we dined in the main restaurant (separate review). There is a good choice of high quality foods and one daily special for first two courses. I don't eat meat but ate fish or seafood every day. The ambience in here is very nice and relaxed. We ate breakfast here a few times during the week and also in the main restaurant.

Main restaurant:
As mentioned, we ate breakfast here for breakfast several times on the outside dining areas, mainly because I found there was more choice for me with several choices of fruit, vegetables, yogurts, nuts etc. We ate here in the evening once but didn't particularly enjoy the experience - the food was fine - but the room was very bright and noisy.

Sun terraces:
There are several ares for sunbathing including several daybeds for Priviledge guests, although we preferred to sit round one of the smaller pools which was more private. I understand there is a rule of no towels on sun beds before 10am and to overcome this, I was appalled to see the actions of some guests to secure the premium day lounger beds in the sunniest position (outside the a la carte restaurant). They must have risen really early and then taken it in turn to go for breakfast, possibly on a rota basis, to guard the four sets of loungers. This occurred every day during our stay - how sad! There are plenty of areas with ordinary loungers so really no need to worry, unless you want the same lounger every day.

As previously mentioned, we thought this hotel was really good (we set our standards by the hotels we have visited in Dubai) and would recommend it to anyone. We would definitely return here (something we rarely do) and explore more of this lovely island (only had a car for two days).

Stayed January 2014, traveled as a couple
Helpful?
14 Thank nottsgirl487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 31, 2014
Dear guests,

We thank you very much for granting us some of your time to write your feedback about our services and give us a 4 points rate on TripAdvisor !

We take into account every comments which may help us to improve and we appreciate it.

We are trying hard to meet guests’ expectations, it is a truly pleasure to learn we have reached our goal since you have enjoyed your stay at our place.
We are really glad to see that everything pleased you in our hotel.

Please feel free to send us an e-mail if you need further information or if you have any request for your next visit at rrpp.hgt@h10hotels.com, it will be a pleasure to meet your needs.

We thank you a lot for having chosen our hotel, we are looking forward to hearing from you soon,

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 25, 2014

I just don't know what to think of this hotel. It seems they are trying very hard to be 'privileged', you will be hearing this word a few times during your stay.
The positives: a really good a-la-carte restaurant for both lunch and dinner. We were allocated a large room on the top floor with a views that really do not get any better and a large terrace. Great!
We were pleased to find out the hotel offers free parking. Perfect.

We booked a 'chill out' room, including a massage (good!) and a bottle of cava everyday which we picked up at the lounge terrace which was the prettiest part of the hotel.
Check in was supposed to be 'personal' with a glass of cava using this terrace. When we arrived at the desk we were simply told 'passports please and have a seat, I will come back to you'. Getting nervous here thinking there was a problem with the booking, the waiter came soon with a glas of bubbles in the lobby. It's all ok, but just don't market it as a personal check in.

We had breakfast included which we only used once (it finishes at 10AM, served in a large restaurant that is also used for -inclusive lunch/diner). It was packed and I have never seen so many people eating so much food. Not a relaxing way to start the day.

The pool area was large and although the hotel was I think pretty full, it never felt busy, always lots of available chairs. We had a few dinner and lunches at the a-la-carte restaurant since in the surrounding area is no good for a nice dinner, and all we can say is that it was excellent. Very reasonable priced, perfect to spend a few hours! Service with a smile from our waiter.

The main reason we choose this hotel was that is for adults only. This mades us think it is, although large, a personal hotel that caters to couples on a romantic break. It doesn't. The majority are senior guests form the UK getting some sun using the all inclusive options/animation etc. That is fine, but not exactly what we were looking for this time. For the price we paid, it was disappointing.

It's not bad and above average really, but make sure your expectations are not up too high.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank thefortA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 31, 2014
Dear guests,

We thank you for granting us some of your time to write your feedback about our services on TripAdvisor.

Your comments are always taking into account and they help us a lot to improve.

We are sorry not to have been able to meet your expectations, our objective is to make sure that our guests enjoy their holidays in a pleasant and relaxed atmosphere so they have good memories of our services and return home with a good impression. It would be wonderful if we could have the honor of receiving you again to make amends and to recover your confidence in the Hotel.

Please feel free to send us an e-mail if you need further information or have any request at rrpp.hgt@h10hotels.com, it will be a truly pleasure to do you a favour.

We are looking forward to hearing from you soon,

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Gran Tinerfe

Property: H10 Gran Tinerfe
Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Costa Adeje
#7 Spa Hotel in Costa Adeje
#8 On the Beach Hotel in Costa Adeje
#9 Business Hotel in Costa Adeje
#11 Family Hotel in Costa Adeje
#11 Romantic Hotel in Costa Adeje
#11 Luxury Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is an "only adults", is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building. ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Tenerife/Costa Adeje

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