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“Relaxing week stay”
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
Ranked #11 of 58 Hotels in Costa Adeje
Aberdeen, United Kingdom
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Relaxing week stay”
Reviewed November 30, 2013

Returned yesterday from a week at this hotel and it was a very nice week indeed. A very smooth check-in with a glass o cava. Allocated a ground floor bungalow type room which was actually below hotel level supposed to be classed as pool view no ~you could see the tops of the pool umbrellas. Saying that it was a nice quiet area and had a terrace and view of the banana trees and short walk to pool access steps. had some sun in the afternoon. Spent most of the time top side so this wasn't a problem.
The room was a very good size good wardrobe space but not a lot of drawer space for size of room. The bathroom was again a good size with an excellent shower and toiletries replenished almost every day.Towels large and fluffy also changed daily. Bed extra large and very comfortable with choice of 3 type of pillows, bedding changed alternate days. TV showed bbc, itv, channels 4 &5 and other international channels. Fridge req to be paid for and kettle/cups given free on request. Room security was good as well with there being a wooden slide shutter as well as patio doors~ felt very safe indeed.
The hotel is very well laid out plenty space round poolside NO need to book beds and this wasn't encouraged. The comfy bed type loungers at front were comfy and usually available at some point during the day. The reception staff were really good and attended to requests efficiently. Had an episode where the hairdryer 'blew up' told reception on way to our evening meal at 8.30 and by the time we returned to room it had been replaced.
The hotel food was plentiful and replenished frequently usual selection of desserts. the only gripe I had was the heat of the food it really couldv'e been hotter needed the use of the microwave several times.I Saw the staff check the temp of food only once I did say to one that food needed to be heated up and he pointed me in the direction of micro...Once heated the food was good. Waiting staff really helpful and kept very busy.
Entertainment was the usual hotel fair drinks reasonable priced.
The location of the hotel was ideal for those that either wanted a quiet time or a busy time during a stay here.
I would definetly stay here again

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loveholidaysNo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guest,

First of all, we would like to thank you for taking time to post your comment on TripAdvisor.

We are very glad to hear that you enjoyed your time at H10 Gran Tinerfe and we are looking forward to welcome you soon in our hotel.

Yours faithfully,

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,314)
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English first
Oslo, Norway
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 28, 2013

We had a room with a view both to the sea and to the pools. The staff was very friendly and helpful as well at the reception as in the restaurant. The food was very good and varied . A perfect place to stay for grown up people who want to relax by the pool and enjoy good food. Centrally situated for walking. The only negative thing was that the Internet did not work in the rooms , and hardly also in common areas. Still, I would not hesitate to spend a holiday there again.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guest,

Thank you for your comment on TripAdvisor and your rate of 5 points.
We are glad to hear that you had a wonderfull and enjoyable time.

We hope to see you again in the near future.

Yours faithfully,

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertford, England, United Kingdom
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 28, 2013

The hotel is situated at the Southern end of Costa Adeje, 5-10 minutes walk from Puerto Colon (for boat trips) and the Veronicas strip in Playa de las Americas (for the cocktails - €10 for 4 cocktails + 4 shots). There are plenty of bars, restaurants and shops around the hotel including a good supermarket. There is direct access to the beach which has loungers and umbrellas. The bar next to beach access door is much cheaper than the hotel has great sea views (50cl lager = €1.50)
The hotel grounds are attractive with 3 pools and plenty of loungers. Oddly the area reserved for privilege guests is one of the least attractive. Some of the loungers are more like beds - they feel very luxurious. Pool towels are free and can be changed.
The rooms are a reasonable size - we had a room on the side of the hotel on the 5th floor with a great view South / West of the sea and across Playa de las Americas - great for sunset-watching. The bed was a king and comfortable. My only gripe was the lack of a mirror in the bedroom - just one over the basin in the bathroom.
We were on half board. The food was plentiful, frequently replenished and of good quality for a buffet style operation. There are theme nights (Chinese, Spanish, English ...) but the huge choice never constrained. However, the drinks were rather pricey. Breakfast was equally generous including free cava. The risk is really of over-eating - in fact we didn't need lunch during our entire stay. The tables outside on the terrace have a view over the sea and are much more relaxing than the those in the large bustling dining room which has the atmosphere of a works canteen.
After dinner there is entertainment - which was the usual hotel fare - not our taste but fine if you like it.
Wifi is available in the public areas free of charge, but I found it patchy and slow.
Overall, good value at €167 a night for a sea view room compared to other 4* hotels in the area.

Room Tip: Worth the extra €20 for a sea view room, but no need to upgrade to privilege unless there are specif...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guest,

Thank you for taking time to review us on TripAdvisor.

We are glad you enjoyed your stay here with us and that you could not fault our services.

We would be more than happy to welcome you back in the near future.

Yours faithfully,

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 28, 2013

We have just returned from our third visit to the Gran Tinerfe and thoroughly enjoyed our stay yet again. We upgraded to Privilege Service which gives you access to the privilege lounge with free help yourself drinks ranging from tea/coffee to alcoholic. It now also includes a la carte breakfast and dinner in the El Mirador restaurant, which we liked but felt that the menu for dinner should be changed twice a week to give a little more choice, but the meals were excellent. We were on the top floor room 1108 which was a lovely room with spectacular views over the sea to La Gomera. The hotel is very clean and staff were all very friendly especially the El Mirador restaurant staff. We will definately be staying at this hotel again next year.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yorkiegirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guests,

Thank you very much for posting your comments on www.tripadvisor.com.

We are really glad to hear you enjoyed your stay with us.

Please do not hesitate you, your family or friends to contact us before your next visit to this e-mail address rrpp.hgt@h10hotels.com for any special request.

We are looking forward to see you soon,

Best regards,

H10 Gran Tinerfe Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ripley, United Kingdom
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 27, 2013

Just come back from my 4th visit to the Gran Tinerfe and already booking my next visit for February 2014. I really do get upset when reading the negative reviews. Quite frankly this is one of the best hotels you will find in Tenerife for the money you pay. Okay you will always find something better if you want to pay extortionate rates!! The staff as ever were brilliant, always smiling and helpful from Reception, Dining Room, Bars, Pool attendants even the lovely housekeeping staff. I stay half board and the food to me is fantastic. As said in a previous review from someone - you are in Tenerife so therefore expect to have food to suit all nationalities and not just an english palate!!!!
Don't like to single out a member of staff but can I just give a little mention about Maria Jorge - this lady is surely the best PR lady working for H10 group, a credit to the Hotel.

Can't wait to go back!!

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guests,

First of all we would like to thank you for taking your time and sharing with the rest of the visitors your experience on www.tripadvisor.com.

It is very important for us to know how our guests feel and if you are satisfied with the services we offer, because our objective is for you to enjoy your stay and always have a pleasant memory of our hotel and the Island of Tenerife.

We are rally looking forward to see you soon.

Best Regards,

H10 Gran Tinerfe Mangement Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 25, 2013 via mobile

First time to this Hotel it was great, had to pay for fridge and safe, but rooms were good, modern shame the bathroom which had a glass door had no lock not a problem for us at the time but some people like a lock. the view we had was the sea nice to wake up to in the morning. Having your own table for dinner at night was nice, breakfast you could sit any where but some people did not like it if you sat at there night table. The entertainment was brilliant and the Beauty shop was fantastic can't wait to go back again next year.

Stayed November 2013, traveled as a couple
Helpful?
Thank jen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guests,

first of all thank you to take time to write your oppinion and experience about your stay in the H10 Gran Tinerfe.

We are so pleased to hear that you had a good time here and hope to welcome you once again in the next future.


Best wishes,

H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 23, 2013

We were looking forward to our holiday as privilege customers at this hotel as we has experienced privilege service at a hotel in Lanzarote the year before which was wonderful.
On arrival the privilege desk was closed and was not in use for the whole of our stay. We requested a twin room but was given a double. It took several phone calls to reception over several hours to get this rectified. The room should have been cleaned Twice a day and beds turned down every night. They were only half cleaned once a day. The staff did not turn down the beds they knocked on the door and handed us a chocolate. The room had no mirror above the dressing unit and there was hardly any storage for clothes as there was only 2 small draws in the wardrobe also very little space in bathroom for toiletries. The brochure stated we would receive a welcome gift but this never happened even though we did query this. There was no docking station in the room and the coffee machine stopped working and again we rang reception but it wasn't sorted. In the end a passing cleaner took the machine away and got it fixed for us. The bathroom was grubby around the sink and grouting and the floor flooded when the shower was on. All in all this was definitely not privilege. After paying extra for a SUPERIOR PRIVILEGE room all we got was a dressing gown and a pair of slippers in a standard room. Do not go privilege in this hotel it doesn't exist. We did book through the H10 privilege site as H10 members this wasn't just an upgrade. Very poor.
The hotel overall was ok. Food good. Sometimes the bars were unmanned in the evening and you had to go looking for staff. Pool service if definitely needed,we only saw one waiter around the pool once all the time we were there. A basic snack bar around the pool would also be an advantage.

Room Tip: We stayed in room number 1017 good position and great views but as stated a average basic room with...
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, December 3, 2013
Dear Guest,

First of all thank for your review and posting on tripadvisor.

We are very sorry to hear that you did not enjoy your stay at our hotel H10 Gran Tinerfe and the Privilege upgrade were not worth.

Your feedback is very important for us and your comment has been surely taken on board.

Yours faithfully,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Gran Tinerfe

Property: H10 Gran Tinerfe
Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Costa Adeje
#6 Spa Hotel in Costa Adeje
#7 On the Beach Hotel in Costa Adeje
#9 Business Hotel in Costa Adeje
#10 Luxury Hotel in Costa Adeje
#11 Family Hotel in Costa Adeje
#11 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is an "only adults", is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building. ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Tenerife/Costa Adeje

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