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“2nd visit to H10 Gran Tenerife”
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
Ranked #11 of 58 Hotels in Costa Adeje
Durham, United Kingdom
Level 4 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“2nd visit to H10 Gran Tenerife”
Reviewed October 22, 2013

Stayed 6th to 13th October with 18yr old son and husband. Son really enjoyed the stay found it very central for the bars, he also enjoyed the meat in the buffet restaurant. Good check in as usual. Room was a good size to accommodate the 3 of us we had a corner balcony over looking pools and sea, we paid extra for sea view. I agree with other reviews safe and fridge should be free, fridge 10€ and safe 18€ per week, towels hire 15€ change as many times as you want but there are set times, 10 - 11, 13.00 - 14.00, 16.00 - 17.00. Towels are removed from sunbeds before 10am if reserved but I saw people put their towels out after 10am then did not return for house which is annoying. Yes no money crosses hands but you can pay your bill whenever you want, keep your receipts to check but I ever found any discrepancies, I paid every 2nd or 3rd day. Evening meal was still fab but a bit of a disappointment from July visit, not as much variety. Drinks took quite awhile to be served which annoyed my son as he was nearly finished his meal when his drink would arrive. Tables not cleared quick enough. Unfortunately the air con is not switched on in the restaurant it was the same in July so it can become quite warm. The Air con in the rooms could do with a full over haul. Both visits we had to ask for the maintenance man to come pressure test the system which really didn't ok prove it. The reception staff still remembered us which was a nice touch, Were given a voucher for cocktails.

The privilege package is good but think it is a bit pricey for what you get. You are allocated a sea view or a bungalow.

I think some people expect to much at times for what they pay for. We've stayed all over the world, Mexico, Dominican, Cuba, New York,Paris, etc. this hotel is clean and well managed yes a little work is required here and there in the rooms mainly. People can be to picky if you want 5* stay and pay for a 5*.

The hotel is very central for all ages, close to the bar street and beaches, las Americas is about 30minutes walk. There is a restaurant to the left of exiting the rear of the hotel call mania, lovely meals, fab sangria, they have an ice cream parlour that serves unusual ice creams, kinder surprises, red bull, champagne, baileys, list is endless.

Would we return certainly as I've looked at other hotels all around Europe, looked at trip advisor for them and not been impressed with reviews for the money you are asked to pay.

Have a fab holiday if you do go to the H10 Gran Tinerfe make your On my way! Mind up on the hotel I don't think you will be disappointed. Book a sea view if you can stretch to it.

  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Marrfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, November 2, 2013
Dear Guests,

Thank you for your time posting your review on www.tripadvisor.com and for recommending our hotel for holiday.

It is really motivate us to improve every day in order to offer you the best quality and service.

We are looking forward to see you soon in our hotel H10 Gran Tinerfe.

Best wishes,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

Firstly, when i arrived i was told, they don't have the room u booked and paid 3 months ago. They offered me another room for one night, that had all the aircontion fans next to the window outside, it was so noisy i asked for change. The second room was silent till 9pm, when the 'show' started outside 2m from the window. Terrible music every single evening, and you can't find a place to relax. (Im just listening sting in spanish version, terrrrrible). Every food has the same taste, the hotel full of retired people. Never, never again!!!!!

  • Stayed October 2013
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Apamuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, November 2, 2013
Dear Guest,

We are very sorry to hear that your did not enjoy your stay at our hotel H10 Gran Tinerfe.

We work very hard to make sure that all of our costumers have enjoyable holidays and will return in future.

Your feedback is very important to us and your comment has been surely taken on board.

Yours faithfully,

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 20, 2013

Me and my husband came here on holiday with his parents and grandparents 11-18th October 2013 my husbands parents have been here before and loved it, we arrived to be welcomed with a glass of cava which was nice and only waited about 15 mins for our rooms. The rooms were lovely very clean and modern the only thing we could of said that was bad was the air con doesn't get that cold but it's not a big issue as you can leave your door open. The evening entertainment wasn't brilliant but as we were half board we went out for a few drinks on a evening, the food at the hotel was ok but we've had better Im a very
fussy eater but I always found something to eat easily. The staff are friendly and call out good afternoon or good evening to you always smiling. There is a lovely English bar across the road called Head N Tails we eat in there a few times which we enjoyed. The pools were nice and was even better that it's a adults only hotel so wasn't jam packed with kids. We would come to this hotel again xxx

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blondebristolgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, November 2, 2013
Dear Guests,

Thank you for posting your experience on www.tripadvisor.com.

We are delighted you enjoyed your stay here in Tenerife.

We invite you to come back again in the near future as it would be a pleasure to have you stay!!

Best wishes,

H10 Gran Tinerfe Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 20, 2013 via mobile

We decided to come back to Tenerife, to the same hotel, exactly a year after our first visit. That in itself tell you I love Tenerife and was more than happy with the hotel. The only issues I had with the hotel was the evening food and the 'gym'. A year later the hotel selling points are still there, beautiful views, excellent location, friendly staff (except watering staff who are bit grumpy/blunt), lovely pool areas and excellent holiday reps (we went with Thompson). The food is markedly improved - the breakfasts are great and loads of variety and in the evening they have abandoned their theme nights (where one countries cuisine is horrifically imitated!) and instead a much better quality and better selection is on offer. We were upgraded to a suite (room 310, presumably because it was our honeymoon) and the room was very spacious, clean, was over seeing the sea (stunning sun set views), was modern and had a great bathroom with a bath and shower and a separate shower. The bathroom was nicely decorated with flowers in glasses etc. The cleaning staff were friendly and left the room tidy, without messing or rearranging your personal belongings, and left nice truffles on each side if the bed each night. We still had to pay to use the room safe, 28euros for 11 nights (plus another 10 euros refundable deposit). The hotel is clean throughout and the pool areas are great, quiet, clean and tranquil. It is annoying that you cannot pay as you go for drinks etc and have to sign a receipt (and then pay tab at end of holiday, or by going to main reception throughout holiday as we so bill didn't run away with itself). The gym facilities are pretty pointless - old X trainer and stepper, treadmill and crap ex bike, some basic free weights (not heavy) and a horrible multigym machine that is in disparate need of a servicing/binning as it does not like it when you try to load any proper weight on it. If your so exercise keen you feel the need to train while on holiday then it won't cater to your needs! I train daily and still love to train while away, but there is a great gym about 6-8 euros away by taxi called fitness2000 in the del duque shopping centre (it's a bodybuilding/weights orientated gym) with incredibly friendly staff, and cost is much cheaper than paying in UK. I would definitely return to this part of Tenerife and to the H10, it had everything I look for in this type if holiday, great weather, great views, clean rooms and pool areas, ok food (if you fancy anything nicer there are 100s of places within waking distance to cover any taste - we ate out most nights) and the reps were excellent and couldn't do enough for you. Fantastic honeymoon

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Edd1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, November 2, 2013
Dear Guests

Thank you for your comment on TripAdvisor and for sharing your experiences.

We are very pleased to hear that you have enjoyed your honeymoon - congratulations!

We all are looking forward to welcome you again in our hotel H10 Gran Tinerfe.

Yours faithfully

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Letchworth, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 20, 2013

4th-15th oct 2013 James & kirsty, age 24-28.Had a lovely time at the gran tinerfe. Brilliant location only a short walk to costa adeje which has lots of places to eat and drink. The staff are very friendly especially David and Brian where we met in the bar in the hotel. Food was nice but we found the dinner wasnt as great as last year. Rooms are clean and pleanty of room,the only disappointed was the view was of the staff car park which generated a humming noise from the air con. Also we were told we had to pay for the fridge when it was included last year. I dont agree in paying for a fridge which is empty. Overall had a lovely stay and would recommend staying at this hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jameshumphrey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, October 22, 2013
Dear Guest,

thank your for taking time to review us on TripAdvisor, and to share your holiday experience with us.

We have noted points and we are working hard on a daily basis to improve those for our guests.

We would also thank you that you would recommend us!!

Would be great to see you again at H10 Gran Tinerfe in the near future.

Yours faithfully,

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxfordshire
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 20, 2013

Stayed here - 7th - 18th October 2013. This was our second stay at the H10 Gran Tinerfe and we were not dissappointed. We love the fact that this hotel has great views out to sea and the hotel is very clean and modern. We decided to come back as were also here this time last year. We were upgraded to a suite on the third floor room 310. We were happy with our upgrade. The room was spacious and had a good view and was clean. The room was cleaned everyday with fresh towels and a nice gesture of a sweet (white/Choc truffle) left on the pillows each day.
The bathroom was large with a bath and shower, which was nice. Very happy with the room overall.
The bed was very comfy with plently of pillows - great nights sleep here. Little noisy at times but not too bad.

The entertainment was not really our thing, however the magician was really very very good.

English chanels on the T.V - BBC 1, 2, ITV and 4 and 5 - if that is what you like.
Great flat screen TV.

The food this year was better, last year it was a free for all in the main eating area, this year times were set for 6.30/8.30 pm sittings which seemed to work well. The food was of better quality this year also. It does get repetitive though but there is always something for everyone. We found that the food especially the fish/meat is too salty! others may like this. The breakfasts were very nice and again there is a lot of choice. We ate out quite a lot alot of the time in the eves - there are some great eating places near by with much to choose from.

For breakfast you can sit where you like, however some poeple think that there allocated eve seat is also there breakfast table - NOT THE CASE. Sit where you like in the mornings!
We were moved 3 times one morning as guests thought that was there table every morning! Little irritiating - The hotel should point this out to guests.

We found this year that there were more sunbeds available than last year - there was always a beds for people. We really like the layout of pools in this hotel. - It's also a nice environment in this hotel, people are friendly - very relaxed.

This hotel is great for ameneties that are near by - there is a fair bit to do here if you want to and if you don't then you can just chill at your leisure.

The hotel staff are friendly and a glass of Cava when you arrive is a nice touch.

The sunset terrace is vey lovely and chilled, a nice drink and watch the sunset - such a plus point for this hotel.Also very well maintained.

We never used the Spa so cannot comment, although with most hotels we found it a bit expensive.

NEGATIVES:

We were dissappointed the pool table was not here this year - again this is only a tiny thing and we are all different - not a big thing but it's nice to have a game of pool before we went out.

The Gym - if your a gym fan and like a bit of a workout when you go away like we do then you will be dissappointed - there is not much here really, few weights, a bike, treadmill etc. For a H10 hotel you would think that this would be an area the hotel would look at to update/upgrade.

There is a very good gym in the Del Duque area (shopping Centre) which is a taxi ride away at approx 6 euros each way.

One niggle that people may not like is that cash is not exchanged. You pay your bill at the end of your stay. This is a pain - you can pay it off daily though. You sign a docket and they keep one part and you keep the other. Not ideal and most people you speak to complain about this.

The lifts are a bit of a pain as well, we were ok as we were on level 3 so fine to walk the stairs.
Sometimes the lifts take ages to come - over 5-8 mins. Not ideal if you are on one of the top floors. Not ideal also if you are of the older generation. For the size of the hotel you would think that there would be more lifts to accommodate.

Overall a lovely chilled stay - would recommend this hotel to all. Great location. Great scenery, friendly people. I would say that the older generation at the this time of the year mainly come here. Don't let that put you off at least there is no rowdiness here. Very relaxing.


Enjoy your stay

Room Tip: Basic rooms on the first couple of floors. We were happy with our room on the third floor. Really d...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scooterist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, October 22, 2013
Dear Guest,

thank you for having chosen our hotel second time and for sharing your comments on tripAdvisor.

We are happy to hear that you have a lovely chilled stay at our hotel H10 Gran Tinerfe . That means we achieved our goal which is meeting your expectations and make your stay enjoyable with us.

We hope you will return to our hotel in the future and once again thank you for recommending us.

Best regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level 5 Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 19, 2013

The hotel was very clean and had the bonus of no children. Staff were extremely friendly and helpful. It was let down by the food in the main restuarant which was repetitive.
The number of peopel trying to serve them selves made it difficult to see what was on offer. After an upgrade, which we would recommend, we ate in the bistro. The food was served by very friendly staff and food was worth the wait and the views were fantastic especially at sunset.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travleller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, October 22, 2013
Dear Guests,

Thank you for taking time to write a short review on www.tripadvisor.com.

We are glad to hear that you felt the Privilege upgrade was worth while. We are constantly working to perfect this package for our guests.

We hope to see you again in the near future!

Best wishes,

H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Gran Tinerfe

Property: H10 Gran Tinerfe
Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Costa Adeje
#6 Spa Hotel in Costa Adeje
#7 On the Beach Hotel in Costa Adeje
#9 Business Hotel in Costa Adeje
#10 Luxury Hotel in Costa Adeje
#11 Family Hotel in Costa Adeje
#11 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is an "only adults", is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building. ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Tenerife/Costa Adeje

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