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“Great rooms, less than great food”
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
Ranked #13 of 61 Hotels in Costa Adeje
Reviewed May 13, 2013

I booked this hotel through Thomsons as part of a very reasonably priced package holiday. The room we stayed in was a nice size, very clean and had a balcony with seating area. The hotel overall is stylish and comfortable with a very modern feel to it. I only have 1 complaint - the quality of the food. Having nice meals on holiday is quite important to me and the food was nothing special, it really wasn't anything to look forward to and was generally a bit disappointing. If you eat-to-live and not live-to-eat this aspect of the hotel probably won't bother you as it was all quite edible and there was a fair amount of choice. If I ever return to this hotel I would opt to be on a 'self catering' basis.

  • Stayed: July 2012, traveled as a couple
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2  Thank KellyMayArmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 18, 2013

Dear Guest,

Thank you for your feedback, we are always encouraging our guests to let us know of their holiday experience with us whether positve or negative.
Firstly we are pleased you enjoyed your room. We do apologise that we could not satisfy you when it came to the restaurant, and we do hope it did not affect your holiday experience with us.
Our kitchen staff are always making variety of dishes to cover everyones needs, and we do apologise that we dissapointed you with it.
We do hope that you either way had a good holiday with us, and will consider us again in the near future.

Yours faithfully,
H10 Gran Tinerfe - Management Team

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2,074 - 2,080 of 3,972 reviews

Reviewed May 10, 2013

Have just returned after a week at the Gran Tinerfe and had a wonderful relaxing time. The hotel is beautifully situated and we had a fabulous room with sea view and the attention to detail from all the staff is very impressive, whether its a query at reception, a drink at the bar, breakfast and dinner or the fantastic cleaning staff who do an amazing job. You are always greeted with a smile even at the busiest times and I am currently looking to book again. The chill out area is awesome.

Room Tip: Sea view rooms or junior suite recommended.
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  • Stayed: May 2013, traveled as a couple
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5  Thank paul h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 13, 2013

Dear Guest,

Thank you for taking some of your spare time to review us on TripAdvisor.
We are very glad to hear that you had a relaxing time with us and that you were able to spend some relaxing days in the sun.
We are also happy to hear that you managed to enjoy the surroundings, and the hotel itself to the fullest.

For your next holiday here with us, dont hesitate to contact rrpp.hgt@h10.es for any special holiday wishes, such as a room request.

Yours faithfully,
H10 Gran Tinerfe - Management Team

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Reviewed May 9, 2013

My partner and I spent 3 nights here last week with Thomson holidays and we loved it. The hotel was truly relaxing. After reading the review stating this was at best a 2/3 star hotel please dont be put off. NOT TRUE ! yes a few points in that review may have been correct like doors to balcony not shutting properly but who cares when everything else was great. Staff where lovely . When we went to Barbados we were offered a drink when checking in and had our passports taken the same as this hotel I dont see why this is offensive if you do not drink simply say no thank you! As in all hotels some room view are better than others, we were lucky to have room 307 that had 2 balconies with .side sea view.The restaurant and food was great . Sit outside the sun setting is amazing. The chill out area was lovely I actually relaxed and we spent most of our time there. The south of tenerife is what it is, and if you do your homework you should know that.The last time I went to Tenerife was 10 years ago and it is much the same, but we didnt choose Barbados for this years winter break as we are going to America later in the year. .Im a fuss pot but this hotel is great I promise You. !

  • Stayed: April 2013, traveled as a couple
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4  Thank suzanne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 12, 2013

Dear Guest,

Thank you for taking your time to review us on TripAdvisor.
We do appreciate it, and are glad you managed to have a short holiday here with us, We are also happy to hear that you enjoyed our chill out quite a lot.

We however do hope to see you again soon, and hopefully for a longer holiday next time.

Yours faithfully,
H10 Gran Tinerfe - Management Team

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Reviewed May 9, 2013

Just returned from this fabulous hotel. From the moment we checked in the hotel was superb. We upgraded to a sea view room, very clean and comfortable, huge bed , lcd tv etc. Food was superb especially monday, sushi and oriental night and thursday, seafood night.Lots of salad, hot food cooked to order and thanks to the omelette chef at breakfast. Ask for terrace seats at dinner for alfresco dining whilst watching sunset. Staff in restaurant really patient and polite. The chill out terrace is a must at sundown and hotel has regular dj playing Ibiza chill music, whilst you lay on daybeds, so comfy. Bar staff absolutely fab, drinks not too expensive as they give you a good measure! Sign a ticket and pay when checking out was better than we expected! Communal areas just spotless, 3 different pools to choose from with plenty of sunbeds. Regular shows in Tiede bar downstairs really good different acts all the time. Everything at this hotel is geared for your upmost relaxation and comfort and they do a great job. Thanks so much to Christian (Manager) Pepe our waiter, Marina our room attendant and all the bar staff was so perfect. We will come back now we are in the H10 club and we met many couples that have returned many times ( 18 for one couple.) The only thing that really annoyed us was the same couples hogged the wicker beds at the back of the hotel overlooking the beach(getting there at 8am) Putting their towels down and disappearing for hours. Maybe need to work out a system where all have a chance of the best beds reserving a ticket or something. But all in all the location. service and customer satisfaction was upmost and we want to thank you so much for everything, was amazing hotel can't wait to return .

Room Tip: Pay for privelege get a fab lounge with a plenty supply of drinks and canapes and lots of special ex...
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  • Stayed: April 2013, traveled as a couple
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4  Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 12, 2013

Dear Guest,

Thank you for taking some of your spare time to review us on TripAdvisor.
We do appreciate any reviews sent to us as they do indeed help us improve. First of all, we are glad you enjoyed your stay here with us and that the straff treated you as they should. We do work very hard on it.
We are however sorry for the little incident with the towel reservation, we will look into it more and have noted down your suggestion.
Once again thank you, and we hope to see you again very soon.

Yours faithfully,
H10 Gran Tinerfe - Management Team

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Reviewed May 9, 2013

Just returned from a 10 day break at the Gran Tinerfe, hotel is well situated, absolutely spotlessly clean, staff very helpful and willing. Breakfast best meal of day but be prepared for a "feeding frenzy" as you will get the "Lemmings" situation!! Dinner was in allocated time slots which you can change, food was OK and a bit samey but acceptable. Pool areas clean, bars well stocked and reasonably priced but you do have to sign for nearly everything, I say nearly as if pressed they will let you pay cash. The Privilege Club, well if you intend to drink more than 38 euros worth of booze a day then this could be a bargain! but if not then you are paying for the use of a small terrace,daily newspaper, alcoholic drinks, soft drinks and it shuts at 7pm!! Maria the head of customer services is a gem and will sort out any problems you have, we did have a couple of maintenance issues which after a bit of foot stamping got sorted!!We booked a therapeutic massage in Dispacio spa, oh dear!! The masseur, when she got to my legs went into one hand mode with little effort, when I turned to see what was occurring, she was texting on her phone!! My wife was also left for over 5 mins whilst the masseur answered the reception phone, so NOT the best spa experience, so beware if you book a massage!! Fridge in your room will cost 3 euros a day but worth it for keeping the vino cold for that evening drink before dinner, kettle requested from reception came withe tea, coffee etc at no extra cost but you do need to ask!! Overall a good quality hotel, very clean, friendly helpful staff, good location, food average, would we return.....probably not as lots of other hotels offering more and better spas!!!

Room Tip: The best rooms are facing the sea with spectacular sunsets over looking La Gomera and go for upwards...
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  • Stayed: April 2013, traveled as a couple
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3  Thank john_burton433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 19, 2013

Dear Guest,

Thank you for taking your time to review us on TripAdvisor.
Firstly, we would like to let you know that we do appreciate both negative and positive feedback as they do help us improve.

Most importantly, we would like to truly apologise for the experience you had at our spa. We have taken actions due to your experience, and we will make sure it wont happen again. We do however hope it didnt ruin the whole experience.

Once again thank you for your feedback, and we hope you still managed to have an enjoyful holiday with us.

Yours faithfully,
H10 Gran Tinerfe - Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

The service in this Hotel was excellent in all departments.
Cleanliness was seen everywhere. Rooms bright spacious, however
the mattress on the bed was much too firm for our comfort.
Location very close to a good beach and some nice bars.
Go see Steve Towers at the Marco Polo on the sea front
Good day time entertainment by "The Team"
No Kids. Plenty of sunbeds!!

Room Tip: Rooms with sea view are a must.
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  • Stayed: April 2013, traveled as a couple
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2  Thank goffquested
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 27, 2013

Dear Guest,

Thank you for sharing your holiday experience here with us.
We are happy to hear that you had a good time with us, and were able to enjoy your stay.

We hope to welcome you back again here in H10 Gran Tinerfe in the new future.

Yours faithfully,
H10 Gran Tinerfe - Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

went to this hotel on 20th april. 2013 , great position for beach and sea and shops , pubs etc. staff brilliant, food very good, rooms were big and very clean. lovely pools especially the lower one. lovely local bar just round the corner (going uphill) from the casino , very cheap large cocktails. the entertainment in the hotel was excellent, above par for usual hotel acts.

Room Tip: room 508 very quiet and had a good sea view
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  • Stayed: April 2013, traveled as a couple
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2  Thank doreenandjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Gerente at H10 Gran Tinerfe, responded to this reviewResponded May 13, 2013

Dear Guest,

Thank you for taking your time to review us on TripAdvisor.
We are very glad to hear that you enjoyed your stay here with us and that you were also able to enjoy the nearby surroundings of the hotel.

We do hope to see you back here with us in the near future, to enjoy some more of the canarian sun with us.

Yours faithfully,
H10 Gran Tinerfe - Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Gran Tinerfe

Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Costa Adeje
#7 Spa Hotel in Costa Adeje
#9 Business Hotel in Costa Adeje
#9 On the Beach Hotel in Costa Adeje
#11 Family Hotel in Costa Adeje
#11 Romantic Hotel in Costa Adeje
#12 Luxury Hotel in Costa Adeje
Price Range: $131 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is an "only adults", is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building. ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Tenerife/Costa Adeje

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