We stayed at the Luabay for 7 nights last week. It was the first time in a long time we have gone on a 'package holiday' so we didn't know what to expect from a "Thompson 4* Platinum" all-inclusive hotel but it seemed ok to us, with just the odd niggle.
There are steps and a ramp up to the entrance of the hotel, which is set back off the road. We beat the stampede and checked in quickly and easily after our Thompson transfer from the airport. Our room was on the third floor with a ‘side sea view’, which was actually very nice as we looked out directly over the pool (and the vast Iberostar hotel opposite!) but could also easily see the sea, and La Gomera in the distance. The balcony also got the sun in the afternoon, which was great. Despite having read reviews that the rooms are small, our double (which was two single beds pushed together) was plenty big enough for the two of us, and there was lots of hanging space in the wardrobe too. The room was spotlessly clean and quite modern in décor, with a tv (BBC World and a few other channels in English) but no tea/coffee making facilities. The handy safe in the wardrobe cost us €14,70 for the week, with a €10 deposit. One disappointment was that there was no bath and the seal around our shower (we had no bath) had perished, so the bathroom flooded every time it was used.
It is worth noting that the corridor outside the bedrooms has a "marble" floor which makes every noise echo - and which really emphasised the sounds of high-heeled sandals passing our room in the early hours. The balcony lights are also on an automatic timer from 8pm to 12.15am and cannot be manually over-ridden and as the curtains are not at all thick, this combined with the corridor light coming from under the door is not great for those who like complete darkness to sleep in.
The choice of food in the restaurant was ok – we thought it was great for the first couple of days, but after a week it does get a bit ‘samey’. Great that there was always plenty of fresh fruit available, and some lovely bread. It is a shame that they only have cooked meats at breakfast, as it would have been nice to make your own sandwich or cold meat salad at lunchtime but that wasn’t an option (and the sandwiches served in the poolside bar aren’t all that!) so you end up with virtually the same choices at lunch as at dinner, which can get a bit repetitive. The fruit juice which you serve yourself out of a machine was squash which was pretty disappointing, and the water which comes out of the machine at breakfast (at lunch and dinner, you can order it by the bottle from the waiters but not at breakfast, for some reason…) had a distinct taste of the tap about it. The most annoying thing for us, and which really started to irritate us by the end of the week, was the seating policy (or lack of it) in the restaurant. The restaurant manager clearly believes that all guests should wait at the entrance and then be shown to a table of the waiter’s choice, which is fair enough. However, his staff don’t seem to know that this is this and we often got waved in with a ‘sit anywhere, sit anywhere’ from the man on the door. On several occasions however, we were then literally shouted at by the manager when he caught us picking a table and insisted on taking us to a table of his choice, like 2 naughty school children who should know better – and in front of all of the other diners. Frankly, they should train their staff better and have one policy they all stick to – I do not pay good money to stay in a “4* Platinum” hotel and be treated like an idiot through no fault of my own.
The last niggle was the lifts – there are three of them, which for a hotel of this size is not many. They also only seem to have a ‘go slow’ setting, so be prepared to wait. We usually took the stars up to the third floor but if you need to take the lift, you will need to be patient!
We did not have any children with us so I can’t comment on the children’s entertainment during the day but to be honest, for the size of the hotel and given that it was the Easter holidays, there were hardly any children there at all – which is a pro or a con, depending on your point of view. A quickie about the evening entertainment, which we really enjoyed despite ourselves: if you are all-inclusive and so want to stay in the hotel of an evening, do give it a try. Some of the acts (ie the lone man with an organ) were so bad they were good but the magician and the Elvis impersonator really were worth watching for the fun of it. It is a shame the seating area in front of the stage is not bigger as there were a lot of people having to stand round the edges to watch a few of the acts, so get there early to avoid disappointment…!
If you have an afternoon flight and need a courtesy room then book with reception a couple of days before you are leaving, so that you get the time slot you want. We did so and were given towels by reception then directed to the showers in the spa area, which were fine.
One last thing, if you do go with First Choice or Thompsons then beware of booking trips with them – if you pop down towards Puerto Colon there are a number of offices offering the same trips/entertainment at a much lower price, ie the catamaran cruise, the Musicals evening, hire car etc etc.
- Official Description (provided by the hotel):
- HOVIMA Costa Adeje invites you to enjoy your holidays in an exclusive hotel in Playa Fañabé with a full range of services. The Hotel is located next to the beach, in the most beautiful and peaceful area of Costa Adeje. Discover our All Inclusive service as well as our high class rooms which are ideal for sophisticated guests with great expectations. Relaxation and comfort is what you can expect from your stay at HOVIMA Costa Adeje in Playa Fañabé. Enjoy the wonderful surroundings and the nature at a one of a kind location. HOVIMA Costa Adeje is exclusive for adults, minimum 16 years old (accompanied at least by an adult with more than 18 years). ... more less
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- Also Known As:
- Luabay Costa Adeje Hotel Costa Adeje
- Esmeralda Hotel Tenerife
- HOVIMA Costa Adeje Tenerife