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“A decent hotel in a good location”
4 of 5 bubbles Review of HOVIMA Costa Adeje

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HOVIMA Costa Adeje
Ranked #20 of 57 Hotels in Costa Adeje
England
Level Contributor
95 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“A decent hotel in a good location”
4 of 5 bubbles Reviewed April 8, 2013

We stayed at the Luabay for 7 nights last week. It was the first time in a long time we have gone on a 'package holiday' so we didn't know what to expect from a "Thompson 4* Platinum" all-inclusive hotel but it seemed ok to us, with just the odd niggle.

There are steps and a ramp up to the entrance of the hotel, which is set back off the road. We beat the stampede and checked in quickly and easily after our Thompson transfer from the airport. Our room was on the third floor with a ‘side sea view’, which was actually very nice as we looked out directly over the pool (and the vast Iberostar hotel opposite!) but could also easily see the sea, and La Gomera in the distance. The balcony also got the sun in the afternoon, which was great. Despite having read reviews that the rooms are small, our double (which was two single beds pushed together) was plenty big enough for the two of us, and there was lots of hanging space in the wardrobe too. The room was spotlessly clean and quite modern in décor, with a tv (BBC World and a few other channels in English) but no tea/coffee making facilities. The handy safe in the wardrobe cost us €14,70 for the week, with a €10 deposit. One disappointment was that there was no bath and the seal around our shower (we had no bath) had perished, so the bathroom flooded every time it was used.

It is worth noting that the corridor outside the bedrooms has a "marble" floor which makes every noise echo - and which really emphasised the sounds of high-heeled sandals passing our room in the early hours. The balcony lights are also on an automatic timer from 8pm to 12.15am and cannot be manually over-ridden and as the curtains are not at all thick, this combined with the corridor light coming from under the door is not great for those who like complete darkness to sleep in.

The choice of food in the restaurant was ok – we thought it was great for the first couple of days, but after a week it does get a bit ‘samey’. Great that there was always plenty of fresh fruit available, and some lovely bread. It is a shame that they only have cooked meats at breakfast, as it would have been nice to make your own sandwich or cold meat salad at lunchtime but that wasn’t an option (and the sandwiches served in the poolside bar aren’t all that!) so you end up with virtually the same choices at lunch as at dinner, which can get a bit repetitive. The fruit juice which you serve yourself out of a machine was squash which was pretty disappointing, and the water which comes out of the machine at breakfast (at lunch and dinner, you can order it by the bottle from the waiters but not at breakfast, for some reason…) had a distinct taste of the tap about it. The most annoying thing for us, and which really started to irritate us by the end of the week, was the seating policy (or lack of it) in the restaurant. The restaurant manager clearly believes that all guests should wait at the entrance and then be shown to a table of the waiter’s choice, which is fair enough. However, his staff don’t seem to know that this is this and we often got waved in with a ‘sit anywhere, sit anywhere’ from the man on the door. On several occasions however, we were then literally shouted at by the manager when he caught us picking a table and insisted on taking us to a table of his choice, like 2 naughty school children who should know better – and in front of all of the other diners. Frankly, they should train their staff better and have one policy they all stick to – I do not pay good money to stay in a “4* Platinum” hotel and be treated like an idiot through no fault of my own.

The last niggle was the lifts – there are three of them, which for a hotel of this size is not many. They also only seem to have a ‘go slow’ setting, so be prepared to wait. We usually took the stars up to the third floor but if you need to take the lift, you will need to be patient!

We did not have any children with us so I can’t comment on the children’s entertainment during the day but to be honest, for the size of the hotel and given that it was the Easter holidays, there were hardly any children there at all – which is a pro or a con, depending on your point of view. A quickie about the evening entertainment, which we really enjoyed despite ourselves: if you are all-inclusive and so want to stay in the hotel of an evening, do give it a try. Some of the acts (ie the lone man with an organ) were so bad they were good but the magician and the Elvis impersonator really were worth watching for the fun of it. It is a shame the seating area in front of the stage is not bigger as there were a lot of people having to stand round the edges to watch a few of the acts, so get there early to avoid disappointment…!

If you have an afternoon flight and need a courtesy room then book with reception a couple of days before you are leaving, so that you get the time slot you want. We did so and were given towels by reception then directed to the showers in the spa area, which were fine.

One last thing, if you do go with First Choice or Thompsons then beware of booking trips with them – if you pop down towards Puerto Colon there are a number of offices offering the same trips/entertainment at a much lower price, ie the catamaran cruise, the Musicals evening, hire car etc etc.

Room Tip: Go for a 'side sea view' if you have the option
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
5 Thank CEWEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at HOVIMA Costa Adeje, responded to this review, April 16, 2013
Thank you very much for being our guests and for sharing your opinion about our hotel. We are glad that overall you had a great and relaxing holiday. Your feedback is very much appreciated and will help us spot areas that need improvement. We will consider your comments about the shower flooding the bathroom, noise from the corridors and the automated lights on the balconies in the future. We are very sorry about the behaviour of our staff in the restaurant and the confusion concerning the seating policy. We absolutely understand how uncomfortable this situation must have been and will be sure to look into this issue. It would be a great pleasure if we could welcome you at our hotel on a different occasion.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Durham, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Holiday for one week-home 6th April 2013. Faced with slight trepidation due to very mixed reviews.
-check in efficient, friendly and helpful throughout holiday-could not do enough
-rooms spotless, bit more drawer space needed, full length mirror on wardrobe doors, beds firm and comfortable, balcony had good sea view. TV had english news channel and not a lot more, then one does not go on holiday to watch tv!!. Fridge in rooms-could use for own drinks etc. Only negative weird frosted glass bathroom door. Very heavy and not frosted enough!!
-food good and many choices each day. Every breakfast were usual english breakfast goods, fruit, meats, cheeses. Chef cooking fried eggs and omlettes to order. Lunch and evening meal, always choice of 2 meats and fish. Pasta bar coooking fresh pasta to order with choice of sauces, wok with Chinese food, salads and fruit galore. Had theme nights in restaurant which one had to book. Attended Mexican night-fajitas, nachos with various sauces, margarita and trio of desserts . Also have Spanish themed night but did not try this
-some tables in restaurant overlook the sea. Linen table cloths for every meal and linen serviettes in the evenings
-shops and sea front nearby.Ideal for 2 teenagers who wanted to explore as fairly sedate compared with big resorts.
-had been advised by Thompsons that the teenageres would have to pay 11 euro per day for use of the multi purpose games court.However this was not true. The multi purpose court used for football etc was free and it was the tennis court that needed to be paid for. This saved me some euros with 2 teenagers with me!! did have games staff trying to organised daily activites but there were not many takers!!
-towels available from reception. Require 10 euro deposit, refundable on return for the towels.Will only take the deposit in CASH.
-no problems getting served in bars

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank debbie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wokingham, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Great hotel, great buffet, clean - all round a great base. Dinning room very busy at times with people bumping into your chairs as the layout not great - this would be our only complaint of the hotel. Surrounding area a bit grotty in places. Would recommend and would go back to the hotel though.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Finchampstead40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton-in-craven
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

We have just had a week at the Luabay, I have read the reviews and we didn’t know what to expect. What a pleasant week we had , checking in was speedy and the receptionist was very friendly .The room was spotless and cleaned very well each day. Bar area was never busy, drinks and spirits where good .Food in the restaurant was always hot and a good choice .Entertainment was not bad and varied each night . Sun beds where plentiful and a lot of umbrellas. Snack bar outside only did pre packed sandwiches and pasties no hot snacks. The only thing if you were picky is the lifts are slow, apart from that we had a good time and met some nice people and would recommend it.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 30, 2013

We had a good holiday at the Luabay Costa Adeje March 19th - 26th. We found the hotel , staff ,rooms & food very good. We had a room on the 5th floor at the rear of the hotel which suited us perfectly, it was comfortable , clean and quiet after 11 pm ensuring a good nights sleep.There is a small bar in the street below which live guitar music was played each night untill 11 pm which we enjoyed so no problem for us, if we didn't go there we sat on our balcony to listen to it as it was so good !
The pool areas were spacious very clean and well kept,the shower tray in the bathroom did leak but we managed to cope with it by using the bathmat to soak the overspill !
We had no problem finding a sun bed even untill lunch time as we always walked along the lovely promenade each morning for at least two hours after the lovely breakfast. Try the delicious porridge.
We will return to this hotel it served us well as did all the staff & Thomson Reps

Room Tip: Rooms at he rear of hotel on floor 5 or above get the sun during the day
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Wally021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 29, 2013

My partner and I visited the Luabay Costa Adeje with our 7.5 month old daughter Dec 16th to 23rd 2012. After reading some of the negative reviews i felt compelled to write a review of our stay.
After arriving quite late in the day we pretty much headed to the restaurant to grab some dinner, despite us being pretty much the last people to eat the staff where more than helpful, bring a highchair over for our little girl and the chef cooking a margarita pizza for my partner who eats vegetarian. The chef was incredibly helpful reassuring us which of the desserts where suitable for vegetarians and also mentioned they would make specific meals for our daughter if we asked at reception.
The restaurant staff worked relentlessly hard trying to keep everybody happy and the place clean. They were excellent with our little one and said hello to her and fussed over her everyday. The food was plentiful and warm (if you got in early).

The rooms were small and modern however only had a shower and not a bath ( i knew this prior to travel so brought our travel baby bath so no problem there). Room was kept very clean and towels changed everyday.

Reception staff where amazing very helpful and polite. We requested a kettle in our room as we needed it for the baby so they gave us one free of charge ( there is a daily charge for tea and coffee facilities in your room). We also mentioned our air con was not working property and the small fridge in the room seemed warm, before we got back to our room the repair man was there and had sorted both within five minutes.

The pool area was never particularly crowded and the main pool was heated to a temperature that was comfortable enough for the baby to swim. Drinks where plentiful and the wine tasted ok. I must say snacks where not the best ( packaged sandwiches, fruits and pastries) I would have preferred something hot but lunch was adequate i'm just being greedy.

I cant really comment re evening entertainment as we never sit and watch hotel entertainment we prefer to go for an evening walk but it never seemed too loud when we walked past.

The hotel itself was very modern looking with a large seating area , yes corridors in need of an update but seriously who cares about the corridors??

There did appear to be a few people who were not shy at expressing how poor the hotel was and it was not up to scratch but seriously the things they were picking at where ridiculous, but I guess each to their own. What i look for in a hotel is somewhere reasonably priced in a good central location with friendly helpful staff that is clean and safe I think this hotel ticks all the boxes there. Im sure there are much more grandiose hotels in the area but we were very happy with the Luabay and would stay again.

Costa Adeje was also a very nice area with lots of shops ( there is a really cheap jewellers outside so beware husbands/boyfriends) and a lovely walk to las americas.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank vicjameslucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We returned last week 22/03/13 from a great holiday in Costa Adeje at the Luabay hotel. We had 10 days there and we had a great time. The hotel staff were very good and the entertainment crew were great. The shows at night were good the only trouble was that you had to get there quite early to get seats. We had a bigger problem because there were six of us. I understand that later in the season the shows move out doors so it would not be such a problem. We had a bit of a problem at the start of the holidays getting a table for the six of us. We complained to the management and they were very good we never had a problem again. We were very impressed. The food was average but you could allways find something nice to eat. People have complained about breakfasts but we found them good. The cakes were super.The rooms were a good size and were kept very clean but I agree with the people that say not enough drawers. I have to say that we had a great time and we would go back.

Room Tip: We were on the 5th floor and had no problems. The lifts in the morning were a bit slow so we used to...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank suzanne504201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at HOVIMA Costa Adeje, responded to this review, April 12, 2013
Dear Suzanne, we would like to thank you for taking the time to share your experience at our hotel. It is great to hear that you were satisfied with our staff and enjoyed your stay. We are glad the problem finding seating for your group was solved to your satisfaction and did not spoil your holiday for you. Your feedback about the shortage of drawer space will be considered for future improvements. It would be a great pleasure to welcome you at as our guests again soon.
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Additional Information about HOVIMA Costa Adeje

Property: HOVIMA Costa Adeje
Address: Avenida Ernesto Sarti 8, 38660 Costa Adeje, Adeje, Tenerife, Spain (Formerly Luabay Costa Adeje)
Location: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Costa Adeje
#29 Romantic Hotel in Costa Adeje
#34 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — HOVIMA Costa Adeje 4*
Number of rooms: 303
Official Description (provided by the hotel):
HOVIMA Costa Adeje invites you to enjoy your holidays in an exclusive hotel in Playa Fañabé with a full range of services. The Hotel is located next to the beach, in the most beautiful and peaceful area of Costa Adeje. Discover our All Inclusive service as well as our high class rooms which are ideal for sophisticated guests with great expectations. Relaxation and comfort is what you can expect from your stay at HOVIMA Costa Adeje in Playa Fañabé. Enjoy the wonderful surroundings and the nature at a one of a kind location. HOVIMA Costa Adeje is exclusive for adults, minimum 16 years old (accompanied at least by an adult with more than 18 years). ... more   less 
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Also Known As:
Luabay Costa Adeje Hotel Costa Adeje
Esmeralda Hotel Tenerife
HOVIMA Costa Adeje Tenerife

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